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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Recruiting team builds Stripe’s culture by connecting exceptional talent with our highest-impact business needs. We bring Stripe’s operating principles to life through thoughtful, consistent hiring practices, a high-quality candidate experience, and data-informed partnership with the business. What you’ll do Stripe is looking for a strategic, consultative, independent and creative recruiter to support hiring for our our Risk, Partnerships and Operations functions in the APAC region. You will partner with senior global leaders who shape Stripe’s financial strategy, external narrative, long-term growth, and company-wide decision-making. This is a high-impact portfolio supporting varied talent markets, senior stakeholders, and roles where the quality of each hire can influence how Stripe operates and grows. You will own full-cycle recruiting, advise leaders on hiring strategy and market conditions, and build trusted relationships with candidates and hiring teams. Responsibilities Partner with senior leaders to understand business priorities, define hiring plans, and develop recruiting strategies that support headcount goals. Own the full recruiting lifecycle, from intake and sourcing through offer acceptance and onboarding handoff. Proactively advise and educate hiring teams on APAC talent-market conditions, candidate availability, competitive dynamics, and hiring approaches for specialized and senior roles. Develop and execute sourcing strategies that build broad, qualified candidate pipelines for current and future hiring needs. Build strong candidate relationships and deliver a thoughtful, timely candidate experience throughout the process. Use recruiting data to track progress, identify risks and opportunities, and provide clear updates to business leaders. Improve recruiting processes where needed, testing practical changes that help hiring teams move with clarity and consistency. Partner closely with cross-functional teams, including Comp, People Operations, Benefits, Onboarding, and Legal, to support a smooth offer and onboarding experience. Uphold structured, competency-based hiring practices and help hiring teams assess candidates against the requirements of each role. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of full-cycle recruiting experience in a fast-paced, high-growth environment, including in-house recruiting experience. Experience partnering with senior leaders on hiring strategy, talent-market insights, and complex searches. Ability to seamlessly context switch to support a breadth of roles across a wide variety of functions and hiring managers. Ability to build trust with senior stakeholders and influence decisions through sound judgment, data, and market knowledge. Experience developing AI first sourcing and talent mapping strategies and engaging candidates for specialized or senior roles. Ability to use recruiting data to identify trends, communicate progress, and improve recruiting outcomes. Strong organizational skills and the ability to manage multiple searches and shifting priorities. A collaborative approach and comfort working across functions to solve problems and improve the hiring experience. Curiosity about emerging AI tools and a practical approach to testing and adopting new ways of working. Preferred qualifications Experience recruiting for complex business functions or other specialized functions. Experience supporting senior-level hiring or roles with complex stakeholder groups. Experience working across multiple geographies or advising on location strategy. Familiarity with recruiting systems and sourcing tools, including applicant tracking systems, candidate relationship management tools, and LinkedIn Recruiter. Deep knowledge of the APAC region (preferably including experience working across Southeast Asia and/or India)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Recruiting team builds Stripe’s culture by connecting exceptional talent with our highest-impact business needs. We bring Stripe’s operating principles to life through thoughtful, consistent hiring practices, a high-quality candidate experience, and data-informed partnership with the business. What you’ll do Stripe is looking for a consultative, creative recruiter to support critical Core Business functions. You will partner with senior leaders who shape Stripe’s financial strategy, external narrative, long-term growth, and company-wide decision-making. This is a high-impact portfolio with varied talent markets, senior stakeholders, and roles where the quality of each hire can influence how Stripe operates and grows. You will own full-cycle recruiting, advise leaders on hiring strategy and market conditions, and build trusted relationships with candidates and hiring teams. Responsibilities Partner with senior leaders to understand business priorities, define hiring plans, and develop recruiting strategies that support headcount goals. Own the full recruiting lifecycle, from intake and sourcing through offer acceptance and onboarding handoff. Advise hiring teams on talent-market conditions, candidate availability, competitive dynamics, and hiring approaches for specialized and senior roles. Develop and execute sourcing strategies that build broad, qualified candidate pipelines for current and future hiring needs. Build strong candidate relationships and deliver a thoughtful, timely candidate experience throughout the process. Use recruiting data to track progress, identify risks and opportunities, and provide clear updates to business leaders. Improve recruiting processes where needed, testing practical changes that help hiring teams move with clarity and consistency. Partner closely with cross-functional teams, including Finance, People Operations, Benefits, Onboarding, and Legal, to support a smooth offer and onboarding experience. Uphold structured, competency-based hiring practices and help hiring teams assess candidates against the requirements of each role. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of full-cycle recruiting experience in a fast-paced, high-growth environment, including in-house recruiting experience. Experience partnering with senior leaders on hiring strategy, talent-market insights, and complex searches. Ability to build trust with senior stakeholders and influence decisions through sound judgment, data, and market knowledge. Experience developing sourcing strategies and engaging candidates for specialized or senior roles. Ability to use recruiting data to identify trends, communicate progress, and improve recruiting outcomes. Strong organizational skills and the ability to manage multiple searches and shifting priorities. A collaborative approach and comfort working across functions to solve problems and improve the hiring experience. Curiosity about emerging AI tools and a practical approach to testing and adopting new ways of working. Preferred qualifications Experience recruiting for business, corporate, finance, communications, strategy, legal, or other specialized professional functions. Experience supporting senior-level hiring or roles with complex stakeholder groups. Experience working across multiple geographies or advising on location strategy. Familiarity with recruiting systems and sourcing tools, including applicant tracking systems, candidate relationship management tools, and LinkedIn Recruiter.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Checkout Optimization team is the growth team for Stripe’s checkout UIs. They build high-converting, personalized checkout experiences for buyers and agents, as well as the data platform that powers it. The team identifies opportunities to improve checkout through rapid product experimentation and delivers optimization at scale through our ML-powered engine. The team also builds the reliable data foundations that enable this work, including experimentation, optimization, and data-informed product decisions across Stripe’s checkout suite. Over the next 6 to 12 months, the team will focus on: Building personalized checkout experiences powered by the ML-based Optimization Engine Agentic commerce through optimizing OCS experiences for agent buyers Checkout optimization for rapidly growing AI companies Improving our data platform, which is critical to leveraging data internally and externally What you’ll do Engineering Managers at Stripe are responsible for the success of their team. You’ll be deeply involved in the engineering and design processes as well as coaching, mentoring, and leading the team. You’ll have a deep understanding of how to drive efficient engineering teams and you’ll have a strong user focus. You'll work with engineers on creating technical solutions and communicating effectively across teams and senior leadership. Responsibilities Lead and manage a team of talented full-stack product and data engineers, providing mentorship, guidance, and support to ensure their success Understand buyer and agent needs and pain points to prioritize workstreams and deliver high-quality checkout experiences Partner with Product, Design, Data Science, Data Engineering, and engineering teams across Stripe to deliver these solutions Lead experimentation and optimization work that improves checkout conversion and buyer experiences Build and evolve the data platform that enables reliable, self-serve analysis, experimentation, and product decisions across OCS Drive high standards for the quality, reliability, and usability of the data products and pipelines that support OCS decision-making Recruit top engineering talent in partnership with Stripe’s recruiting team to build a diverse and high-performing team Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion Provide hands-on technical leadership, including architecture and design, vision, direction, requirements setting, and incident response processes for your team Set the team’s direction, from north star vision to goals, OKRs, and roadmap Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale 10+ years of full-time software development experience, with a strong background in backend development Experience working across geographies Experience leading growth or product teams that have used experimentation to drive product usage and other metrics Experience building extensible, leveraged software solutions that scale to different kinds of user needs, with the ability to empathize with users and advocate for excellent user experiences Preferred qualifications Previous experience working in payments and on payments technology Previous experience leading a growth team Previous experience leading a data engineering team
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Professional Services Sales team works with our most strategic users; You will help customers accelerate their growth and adoption on Stripe. This role is responsible for leading strategic conversations during pre-sales that will transform the payments and financial infrastructure for leading enterprises, ultimately driving revenue growth through our professional service offerings. What you’ll do As an Enterprise Services Seller, you will sell large Professional Services engagements to strategic clients and drive Stripe’s future growth engine by building relationships with prospective users and turning them into happy Stripe users. Responsibilities Own the entire Professional Services sales cycle for enterprise companies. Partner with Account Executives on named account lists to develop account plans aimed at winning and expanding Professional Services business with enterprise clients. Drive the success of Professional Services by managing and forecasting bookings. Craft custom proposals that align with clients' business outcomes, utilizing services across Professional Services and partner offerings. Advise senior leadership in customer organizations on building business cases for digital transformation. Lead pre-sales workshops with customers, focusing on strategy, vision, discovery, and assessment. Shape Professional Services deals, and build and negotiate contracts/Statements of Work. Engage with Product and Engineering teams to influence product strategy for large clients. Collaborate effectively with GTM partners to integrate complementary strategies and drive mutual growth objectives. Prepare the delivery team with user insights to ensure that the delivery aligns with the desired business outcomes. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of professional services sales experience, preferably at a technology company or a consulting firm, with a track record of top performance. Proven experience in pre-sales and sales of sizable service engagements, as well as in contract and Statement of Work (SOW) development. Demonstrated ability to lead large transformational engagements using disruptive technologies. Thrives on the urgency and importance of working with our largest customers, achieving set objectives while balancing competing priorities. Ability to understand complex business requirements and develop tailored solutions. Demonstrated ability to navigate ambiguity to produce strategic insights and identify opportunities. Professional fluency in Mandarin Chinese and English is required for this role, as it involves working primarily with clients within the Greater China region Preferred qualifications Knowledge of the sales cycles associated with a SaaS product or technology platform for strategic enterprise customers. An in-depth understanding of the buyer journey and the ability to lead complex, multi-party sales in a highly consultative manner. Experience working with upper middle market and enterprise companies. A proven track record of driving cross-functional alignment among a broad set of stakeholders, including engineering, sales, support, product, marketing, data science, and senior leadership, to achieve growth targets. Experience in building and scaling a go-to-market (GTM) growth discipline, including the development of strategy, processes, and operating models. Proven ability to create a strong growth culture within a team. Background in a growth-stage internet/software company and/or the payments industry. Familiarity with APIs and their role in digital solutions.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Recruiting is a core strategic driver of Stripe’s success. We have a world-class team working together to attract and hire thoughtful, collaborative, and focused people who drive Stripe's global impact. In this full cycle recruiter role, you will support the Global Operations organization and be responsible for hiring top talent into the Stripe Delivery Center (SDC). The SDC is our Global Operational Center of Excellence, which is a critical component of Stripe’s growth strategy. Recruiting for the SDC requires high attention to detail, impeccable operational rigor and strong stakeholder management skills. What you’ll do To further this important mission, we are looking for a consultative and creative recruiter to grow and scale our Stripe Delivery Center in Mexico City. The SDC is a global team with the purpose of building Stripe’s operations capabilities for the next decade. As a recruiter, you will be helping us hire for this team in Mexico City, looking for dynamic and curious people who have a passion for solving global user issues, building operations and who want to play a front-line role in building this new operational capability for Stripe. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Partner with senior leaders across the organization to understand their hiring objectives and develop team recruiting strategies to hit headcount goals, with a focus on building our Operations teams in Mexico City Help initiate creative and scalable changes to our existing recruiting strategy Track and analyze metrics; report on hiring progress to business leadership on a regular cadence Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles Work closely with cross-functional teams like Finance, People Ops, Benefits, Onboarding and Legal to deliver a high-quality and holistic candidate experience Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of full-cycle Recruiting experience in a fast-paced, high-growth environment including in house experience Excellent verbal and written communication skills, including business proficiency in English Proven abilities to attract passive candidates and build a diverse pipelines An active and data driven approach to problem solving; you enjoy making sense of the trends and using the insights to better your process to make it more efficient Preferred qualifications A passion for building teams and delivering exceptional candidate experience A growth mindset and truly flexible; you can shift tasks and priorities when circumstances change An interest in working in a cross-functional and fluid environment with the ability to learn quickly
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do As a Risk Operations Associate, you’ll execute and improve the operational programs required to meet financial partner and regulatory requirements, including those of card networks and global financial institutions. You’ll investigate complex partner and merchant activity, make informed decisions, and take ownership of cases from initial review through resolution. This role is well suited to someone who is naturally curious, enjoys solving ambiguous problems, and can use sound judgment rather than relying only on a prescribed workflow. Responsibilities include: Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action based on established policies and sound judgment. Own complex cases from end to end, including research, decision-making, documentation, stakeholder communication, and follow-through. Serve as a subject matter expert for assigned operational processes and risk requirements. Liaise between financial partners and Stripe merchants, from venture-backed startups to established institutions. Maintain clear, regular communication with cross-functional stakeholders and lead working sessions when needed. Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements. Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations. Use AI-assisted workflows appropriately to improve the quality, speed, and consistency of operational work. Who you are Minimum requirements 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles. Advanced conversational English fluency. All interviews for this role will be conducted in English. Strong verbal and written communication skills. Demonstrated investigation skills, including the ability to gather information from multiple sources, assess evidence, and reach sound conclusions. Strong critical-thinking and problem-solving skills, with a track record of taking ownership and resolving problems end to end. Ability to work autonomously in an ambiguous environment, make informed decisions, and know when to bring in the right partners. A proactive, curious approach to understanding root causes, challenging assumptions, and improving how work gets done. High attention to detail and a consistent approach to documentation, quality, and process adherence. Ability to work 100% in office, from Monday through Friday, from Stripe’s Mexico City office at Av. Paseo de la Reforma 180. Preferred qualifications Experience in fintech, payments, financial services, or a startup environment. Experience working with financial partners, card networks, banks, or other regulated financial institutions. Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations. Experience using data or analytics to inform operational decisions or process improvements. Experience coordinating cross-functional work across teams with different priorities and areas of expertise. Experience identifying process gaps and improving standard operating procedures, policies, or operational tools. Familiarity with AI-assisted operational workflows.
This role is for applicants actively looking to start before December 1, 2026. Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. Your role Stripe is large enough that individual products and projects can be rapidly deployed to a meaningful fraction of the world’s businesses, but small enough that individual agency still has outsized impact. Small teams can impact how millions of businesses grow. Right now the global economy is replatforming around AI, creating new opportunities for growth. We’re at the center of this, and we think the best work is still in front of us. To meet this moment, we’re looking for people who move with urgency, like hard problems, and want their work to matter at a time of great change. If that’s you, there’s no better place to build your career. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements Must be available to start full-time before December 1, 2026 A Bachelor’s or Master’s degree in computer science or a directly related field, obtained by summer 2026, or equivalent work experience New grad candidates should have no more than 18 months of professional experience (excluding internship experience) Experience and familiarity with programming, either through side projects or classwork. We work mostly in Java, Ruby, JavaScript, Scala, and Go. We believe new programming languages can be learned if the fundamentals and general knowledge are present. Experience from either previous internships or working collaboratively on multi-person coding projects (in a university or professional setting). Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor or subject matter experts. Clear written communication skills, with the ability to explain your work to stakeholders, team members, and other Stripes. Ability to leverage AI tools to accelerate development while applying rigorous critical thinking and professional judgement to review, refine, and validate all outputs. Preferred qualifications One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies) balanced with general skills and knowledge. Experience in code review practices, and an understanding of how to safely update production systems. Familiarity with navigating and managing work in large code bases. Experience leading small projects independently, and contributing to larger projects alongside peers. Ability to operate with high agency in navigating complex technical obstacles independently, knowing precisely when to unblock oneself and when to ask for help.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive. What you’ll do As a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product delivery while upholding high standards for building reliable, scalable distributed systems that delight our users. Responsibilities Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability Write and review code regularly, setting the pace and elevating standards for the team Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences Collaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team Partner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision Unblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Improve engineering standards, tooling, and processes Teach and mentor other engineers to become the next generation of leaders at Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code. Experience successfully setting and executing on long-term technical strategy for a large product area. Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication. Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers. User empathy and a customer-centric approach to problem solving and product development. Preferred qualifications Experience building software systems for customer support or operations organizations. Experience leading projects across multiple teams & timezones. Proficient in JavaScript /TypeScript, Ruby, Java, and React. Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We’re a small but mighty team, and are committed to big results. You will help shape the future of our early-stage programs and be responsible for all parts of the campus recruiting life cycle, including (but not limited to) organizing and leading on campus events, driving a strong and diverse candidate pipeline, branding, building relationships with internal stakeholders, and managing our global internship program. What you’ll do Responsibilities Partner closely with Stripe’s engineering organization to build the foundation of our early-stage university program Manage the full-cycle recruiting process for new graduate and intern candidates across multiple roles and offices Develop deep relationships with university groups, including faculty and student organizations, to design school-specific strategies that enhance our value proposition and brand on campus Plan and execute on campus and virtual events with a focus on early engagement, education, and strategic branding Screen candidates and ensure that our hiring process is consistent and inclusive Drive a positive candidate experience for every new graduate and intern candidate considering a career at Stripe Build and iterate on our year-round internship program alongside teammates and cross-functional stakeholders Act as a resource to interns from hire to full-time conversion Proactively share data-centric updates with internal stakeholders to maintain aligned decision making and build trusted partnerships Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A passion for building teams and delivering exceptional candidate experience for early talent Excellent verbal and written communication skills with an appropriate blend of professionalism and friendliness Proven abilities to create a strategic campus strategy and build a diverse pipeline An active and data driven approach to problem solving, using data to identify trends and applying insights to drive efficient recruiting strategies A growth mindset and is truly flexible, can shift tasks and priorities as circumstances change (At a fast-growing startup, they often do) An interest in working in a cross-functional and fluid environment, the ability to learn quickly, and welcome new perspectives Ability and willingness to travel up to 30% during peak recruiting cycles and work flexible hours as needed Preferred qualifications A minimum of 3-4 years full-cycle university recruiting experience in a fast-paced, high-growth environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts. Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development. Build long-term user relationships that increase loyalty to Stripe and its products. Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion. Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users. Lead user-facing meetings in person and by video. Contribute to the continued design of this support offering. Create user-facing content that provides long-term solutions. Who you are We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise-level, client-facing experience. Strong product sense and enthusiasm for solving difficult user-related problems. Strong written and verbal communication skills. Ability to lead complex integration conversations in a highly consultative and proactive manner. Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers. Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones. Strong technical troubleshooting skills and comfort working with technical teams. Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization. Bachelor's degree is required. Preferred qualifications Experience in the payments industry An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes. Experience managing small- to medium-scale projects. Strong organizational skills and a self-starting approach.
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Support the Regional sales leaders with intelligence and insight to accelerate growth; Support the Sales Strategy and Operations colleagues by standardizing global and regional common process that is currently decentralized; Provide a deep dive into key performance metrics and drive deep understanding of business performance; Problem solve and provide structure analysis outcomes for complex sales operations challenges through data, analytics and insight; Identify new opportunities and areas of productivity efficiency gains for Regional sales leadership; Participate in projects defining go-to-market approaches, as well as in regular business and resource planning. Run analysis on key performance metrics, and provide relevant insights for managing the business; Oversee the implementation of enabling systems and tools, and work closely with internal systems teams; Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams; and Manage bespoke projects and effectively manage stakeholders. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Business Administration, Finance, Economics, Management and Systems, or a related field, plus seven (7) years of related experience in Sales, Strategy, and Operations, of which at least five (5) years must be post-bachelor's progressive work experience. In the alternative, the employer is willing to accept a Master's Degree or foreign equivalent degree in Business Administration, Finance, Economics, Management and Systems, or a related field, plus five (5) years of related work experience in Sales, Strategy, and Operations. Must also have five (5) years of experience with each of the following: SQL and other advanced analytic tools to develop and run complex SQL queries and analyze large data sets; BI visualization tools, including Tableau; and Working with data and large data sets to identify trends and create insights to make recommendations to senior leaders. Must also have four (4) years of experience with the following: Using AI to improve productivity and reduce manual processes, and automated reporting dashboards. Must also have three (3) years of experience with each of the following: Manage cross-functional stakeholders and managing expectations and timelines; and Working with and manipulating large data sets to deliver deep analyses and actionable insights. Multiple positions available. Salary: $155,800.00 - $233,600.00/yr This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY65 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model, whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point of sale at their next event. What you’ll do We are looking for a Software Quality Assurance Engineer to join the Stripe Terminal Device Software Quality Assurance team. In this role, you will own the quality assurance process and results for firmware and device operating system components across our payment terminal devices. You'll work closely with software development teams to define quality standards, develop test strategies, and drive software quality improvements through technical expertise and process enhancements. Responsibilities Own software quality for Terminal device software components, including firmware and the device operating system, and ensure software quality targets are met for customers. Collaborate with developers during software planning, change review, and release meetings to understand new features, specifications, expected behaviors, and the impact and risks of changes. Create spot tests before branch cut. Deeply understand customer use cases, Product Requirements Documents, and Software Design Documents. Work with developers to create test plans that improve coverage across configurations, user scenarios, and reliability testing. Perform Bluetooth validation across multiple devices, edge cases, and recovery scenarios. Validate devices with enterprise network configurations and security types. Design and execute testing for power performance, battery behavior, sleep and wake reliability, and resilience under extended or degraded operating conditions. Design, build, and maintain lab setups and test environments that reflect production-like usage conditions and support repeatable validation. Co-lead software quality incident remediation with engineering teams, including root cause analysis and solution development. Establish and maintain software quality assurance processes, and influence cross-functional teams at Stripe and drive quality and process improvements. Create and optimize test cases. Collaborate with automation engineers to expand automated test coverage, guide manual software quality assurance team members in high-quality software testing, and mentor junior software quality engineers on technical skills, test design, work quality, and efficiency. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor’s degree in computer science, software engineering, or a related technical field 4+ years of software quality assurance experience for embedded systems or firmware, including analyzing software changes and assessing their impact on test coverage by reviewing release notes and software design documents Experience developing test strategies, test plans, and test cases based on product requirements Ability to identify the root causes of software defects and proactively identify and mitigate risks Strong leadership, communication, ownership, and influencing skills to drive quality improvements across teams, along with excellent verbal and written English communication skills Preferred qualifications Experience with payment terminal devices, EMV certification, or Payment Card Industry compliance Knowledge of embedded systems, real-time operating systems, and firmware development Familiarity with payment processing systems or financial technology Track record of mentoring junior team members on technical skills and test design