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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our users' businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong problem-solving skills Preferred qualifications Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account manager, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects or programs Demonstrated experience handling difficult customers or situations and driving resolutions Ability to navigate data and people to find answers
Who we Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What You’ll Do As a Sales Manager (Greater China) at Stripe, you will play an instrumental role in fueling Stripe’s growth through new customer acquisition. In this role you will lead a team of high-performing Account Executives, helping them to develop their skills and deliver on their ambitious targets, as well as roll your sleeves up to work directly with customers. We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams and solving problems with limited oversight. Ideal candidates will have experience scaling and managing a technology sales team, and possess first-class analytical, communication and relationship-building skills. Responsibilities Recruit, develop and lead a team of sales professionals, with a particular focus on the enterprise customer segments in the Greater China region. Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for increasing revenue and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level. Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe. Work collaboratively and cross-functionally across the organisation to help shape Stripe’s products and solutions to meet customer needs. Participate in industry events to help support positive market awareness. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of sales experience and 3 - 5 years of people management experience. Experience leading sales and operations in a high-growth technology environment covering the enterprise customer segment Excellent written and verbal communication in English and Mandarin as the position requires you to work primarily with customers from Greater China Ability to hire, train and coach a high-performance sales team. Ability to build strategic executive relationships with customers and industry thought leaders. Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms. Preferred qualifications Demonstrated passion for startups and new technology businesses. Experience managing customers in the Greater China region
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps businesses extend their online presence into the physical world. Our mission is to make it as easy for businesses to accept in-person payments as the Stripe API has made it for online payments. With Terminal, businesses can create flagship retail experiences, extend their websites to pop-up stores, or enable mobile point-of-sale payments at their next event. All of this is built on the Stripe Payments Platform, so businesses can maintain a single view of customers and sales across online and offline channels. Our hardware engineering team in Taiwan designs and builds the physical payment devices at the heart of that experience, including products such as the Stripe Reader S700 and Stripe Reader M2. We are expanding the team and seeking an experienced Senior Mechanical and Industrial Design Engineer who can own both the structural engineering and aesthetic form language of our next generation of payment terminals. This is a blended role. You will be equally comfortable driving design for manufacturability (DFM) for a plastic enclosure and sketching form concepts that express Stripe's design identity in hardware. What you'll do You will lead the industrial and mechanical design of next-generation Stripe Terminal payment devices, shaping their form, feel, usability, and structural performance from early concepts through mass production. You will partner with cross-functional teams and suppliers to deliver manufacturable, high-quality hardware, including enclosure design, color, material, and finish specifications, packaging, validation, and production readiness. Responsibilities Industrial design Lead ideation and concept development through rapid hand sketching, digital sketching, and physical foam or 3D-printed models to explore form factors early in the product lifecycle. Define the visual and tactile design language of Terminal hardware, including proportion, form, surface transitions, button feel, and overall product character. Produce photorealistic product renders using KeyShot or similar tools to communicate design intent to cross-functional teams and executive stakeholders. Define and manage color, material, and finish (CMF) specifications. Work directly with suppliers to qualify target surfaces, textures, and coatings. Manage packaging design, working directly with suppliers to qualify final deliverables and the unboxing experience. Apply ergonomics and human factors principles to ensure products are intuitive and comfortable for a diverse range of users and environments. Maintain visual consistency and brand coherence across the Terminal hardware product family, in alignment with Stripe's design identity. Mechanical engineering Design mechanical components and assemblies using SolidWorks or Creo, following professional engineering standards. Hands on experience in mechanical designs and drawings, assess manufacturability, and resolve technical problems. Lead and plan problem-solving activities using scientific approaches, such as tolerance analysis, computer-aided engineering (CAE) and finite element method (FEM) simulations, design of experiments (DOE), and physical prototyping. Independently analyze and verify mechanical designs, identify risks, and propose mitigations. Manage bill of materials (BOM) cost and design schedules from a mechanical engineering perspective. Prepare mechanical engineering deliverables, including BOMs, component specifications, and support for failure mode and effects analysis (FMEA) activities. Review Design fixtures and calibration processes for high-precision mechanical assemblies. Verify and qualify components in first-article builds from suppliers, and participate in pilot production. Produce and maintain engineering documents, including specifications, design-for-excellence (DFx) guidelines, technical reports, and gate-review packages. Partner with Quality and Reliability teams to support successful validation outcomes and improve hardware durability standards. Support product compliance and certification activities, including Payment Card Industry (PCI) and regulatory certifications. Who you are We're looking for someone who meets the minimum requirements listed below. If you meet these requirements, we strongly encourage you to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree in Mechanical Engineering, Industrial Design, or a closely related field. 8+ years of hands-on product design experience spanning mechanical engineering and industrial design, with a portfolio of consumer or commercial hardware products. This includes experience designing consumer-grade plastic enclosures for handheld products, such as smartphones, tablets, or payment terminals, from concept through mass production. Ability to communicate design concepts through hand or digital sketching at the pace of a design conversation, and experience defining CMF specifications with suppliers. Solid understanding of manufacturing and mechanical production processes, with direct experience taking industrial design concepts through DFM, tooling, and production. Proficiency in mechanical CAD software. Creo is required, and SolidWorks is a plus. Expertise in creating detailed 2D drawings and performing geometric dimensioning and tolerancing (GD&T) and tolerance analysis. Familiarity with mold design, first-article inspection (FAI) processes, and process capability (Cpk) analysis, along with experience managing supplier and factory relationships. Strong written and spoken English and Mandarin communication skills to collaborate directly with suppliers in Taiwan, Hong Kong, and mainland China throughout product development and production. Willingness to travel internationally, including to Hong Kong and mainland China, as needed. Preferred qualifications Proficiency in rendering software, with KeyShot strongly preferred. VRED or Blender experience is also valued. Experience maintaining a coherent design language across a multi-SKU hardware product family or accessory ecosystem. Familiarity with ergonomics methodologies, including grip studies, anthropometric data, and usability evaluations, applied to handheld device design. Experience with point-of-sale hardware, payment terminals, or consumer electronics peripherals. Knowledge of PCI hardware requirements, material properties, and associated manufacturing processes. Proficiency in thermal calculations and an understanding of plastic material properties. Experience with mechanical simulation tools and metal-part design. Ability to create compelling design presentations for cross-functional and executive audiences, clearly articulating the rationale behind design decisions.
About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Anthropic, NVIDIA, TogetherAI, HuggingFace, and many others. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You'll be joining Stripe and be part of the holistic Stripe platform approaching monetization. About the Role The Metronome AI Native Solutions team operates at the intersection of technical sales, implementation, and customer success, purpose-built for the velocity and unique needs of AI-first companies. Unlike traditional sales engineering roles, this position owns the large parts of if not all of the deal cycle - from first call through technical win - and gets hands-on with implementation to ensure customers go live quickly. As an AI Native Solutions Architect, you'll be the primary technical owner for fast-moving AI companies that may need to launch usage-based billing on tight timelines. This means: Owning the technical win: Taking qualified inbound leads and driving them through discovery, demo, POC, and technical win Using efficient discovery to quickly understand billing challenges, product launch timelines, and technical requirements Bringing energy and urgency to every engagement—proactively driving deals forward, identifying blockers early, and building relationships across the customer organization (engineering, finance, product) to create champions Running streamlined demos tailored to technical founders and product/engineering teams Driving hands-on implementation: Providing customers with clear, actionable implementation plans to implement their usage-based billing launches Writing code snippets, configuration examples, and integration guides to accelerate customer time-to-value Pair programming or working alongside customer teams during POCs and initial setup Designing up/downstream integrations into prospect systems with a bias toward pragmatic solutions that get them live quickly Building deep AI market expertise: Building relationships with technical founders, engineering leaders, product, and finance teams at AI companies Understanding the unique monetization challenges facing LLM providers, generative AI companies (image, video, audio), and AI tooling/wrapper companies and providing consultative guidance when prospects need direction on pricing and packaging strategy and implementation Staying current on AI industry trends, pricing models, and competitive dynamics This role is perfect for someone who thrives in high-velocity environments, loves solving technical problems in real-time, and wants to be on the front lines of how AI companies monetize their products. Metronome directly influences how the next generation of AI infrastructure gets built—and our AI Native Solutions team drives this influence with our fastest-growing customer segment. The Metronome team still operates very much like a startup. As such, there's a lot still to figure out and tremendous room for high-agency, curious individuals to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let's talk. Qualifications This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying! 3+ years of experience in technical, customer-facing roles involving SaaS products (for example, sales engineering, solutions architecture, technical account management, implementation consulting) 1+ years of experience working with, at, or selling to AI companies - you understand how AI-first companies operate, their unique challenges, and the market landscape Proven ability to own and drive customer-facing engagements and relationships independently Strong technical aptitude with the ability to quickly learn new systems, write code snippets, and guide technical implementations Experience working in high-velocity environments where speed-to-value matters and customers need to launch quickly Excellent communication skills with technical buyers (engineers, product managers, technical founders) Bonus Points Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc. Experience as a software engineer, product manager, or in other technical roles. Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup. Familiarity and enthusiasm for AI developer tooling (Cursor, Lovable, Vercel, LangChain, etc.) and the broader AI infrastructure ecosystem
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation lifecycle, build automated regression suites to prevent threats from recurring, and partner with product engineering teams to transfer mature, long-term defenses. Responsibilities Rapid control prototyping: Design, prototype, and deploy technical controls across API, protocol, and product boundaries to address high-impact abuse vectors. Evidence-based technical requirements: Translate empirical attacker evidence and FT3 threat research from Abuse Research, Fraud, and Security teams into precise technical abuse requirements and control specifications. Control co-design: Collaborate with teams across Stripe to design resilient, secure controls across payments, onboarding, identity, and Connect surfaces. Risk experimentation: Run rigorous experiments and A/B tests to measure risk reduction against the impact on legitimate user conversion, optimizing controls to minimize friction while neutralizing threats. Regression testing: Build comprehensive regression test suites and automated attack simulations with Abuse Research to ensure mitigated abuse vectors do not recur. Stakeholder management: Execute ACE’s incubation model by defining handoff criteria, operational documentation, timelines, and target dates for transferring successful controls to product teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in security engineering, software engineering, application security, or anti-abuse engineering in a high-scale production environment. A bachelor’s or master’s degree in computer science, cybersecurity, software engineering, or a related technical field, or equivalent practical experience. A strong software development background, with proficiency in Python, Go, Java, or a similar production programming language, as well as advanced SQL skills for analyzing system telemetry. Experience using frontier AI models for software development, learning, and analysis. Hands-on experience building API-level safeguards, rate-limiting frameworks, authentication or authorization checks, or input-validation controls. Experience with automated testing frameworks, including writing unit, integration, and regression tests for critical backend software. Strong cross-functional collaboration and communication skills, with a track record of partnering across security, product, and platform teams to drive technical outcomes. Preferred qualifications A track record of designing and executing A/B tests, evaluating control efficacy, and balancing security safeguards against user conversion friction. Expertise in threat modeling, secure systems architecture, and modern application-security design principles. Familiarity with established threat frameworks, such as FT3 or MITRE ATT&CK, and experience applying adversary kill-chain analysis to build resilient defenses. Knowledge of financial fraud vectors, threat-actor tactics, techniques, and procedures, and attacker infrastructure, including account takeover, card testing, and credential stuffing. Hands-on experience with large-scale data-processing platforms, such as Databricks, Trino, or PySpark, to monitor and measure control performance across distributed systems. Experience incubating software features, establishing clear operational handoff criteria, and transitioning ownership to partner engineering teams.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights). The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross-functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functional nature of our S&O org and the connective tissue we serve amongst post sales teams, you will also be responsible for leading a number of critical programs such as our global churn initiative. If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you. What you’ll do The near-term focus of this role is to build the operational foundations of the GPPT business from the ground up. This includes building operating models, processes, business cadences, systems, team capacity management and reporting infrastructure to support a growing and increasingly specialised organization. As a key business partner, you’ll measure and analyse performance, develop metrics and dashboards, and lead data-informed process improvements that help the GPPT team operate more efficiently and deliver greater customer impact. You will also be responsible for running a number of cross functional projects such as our global Churn program that require dedicated oversight. Responsibilities Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics Develop reports and dashboards to meet key reporting requirements Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact Enhance business processes through data-driven decision-making Define and monitor annual and quarterly OKRs Prepare materials for QBRs and other leadership meetings Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges Running cross functional & high impact global programs such as Churn Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting. High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight. Experience holding a high bar across operational design, strategic planning, and reporting. You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines. You have experience building operational foundations from the ground up. You have project/program management experience. Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective. Technical proficiency in AI tools in order to automate workflows as needed. Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner Ability to manage technical resources and translate business needs into requirements Proficient in SQL Preferred qualifications Experience working with Go-to-Market teams including Customer Success Experience in Payments
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains. Define and produce high quality written proposals, communications and documentation. Execute on technical programs that require deep systems and engineering level knowledge. Partner with Engineering Managers, Product Managers and other Technical Program Managers to define, scope and drive large programs to conclusion. Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. Help influence peers / stakeholders and build consensus while dealing with ambiguity. Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. Create widely circulated plans, driving consistency, clarity and building alignment across teams. Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Core Infrastructure (Compute, Networking, Database, Services). Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, plus 8 years of experience in Technical Program Management or a related field, of which, at least 5 years must be post bachelor's progressive experience. Must also have experience in each of the following: 8 years experience in: Distributed Systems; Service Oriented Architecture (SOA); Program management during all phases of software development from kick-off to launch; Driving internal and external process improvements across multiple teams and functions; and Leading large-scale efforts across multiple teams and functions; 6 years experience in core infrastructure including database, cloud compute, networking, and services; 4 years experience in SQL; 3 years experience in Data Analysis; Cloud Infrastructure; and Developer Productivity or Developer Experience. Salary: $174,637.00 - $260,200.00/Yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 100 % Telecommuting permitted Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA39 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual. What you’ll do As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery. Responsibilities Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities Design assessment methodologies aligned with leading accreditation frameworks and practices Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns Harmonize our training efforts across our Stripe Delivery Centers Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal Preferred qualifications Experience leveraging learning management systems and/or other content delivery platforms An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues The ability to distill complex information into clear, concise deliverables Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions Strong written and verbal communication skills with experience giving presentations
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Enterprise Hunter Solutions Architecture Team aims to land new users adopt prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Partners, and Product Teams to develop our strategy for winning new users. At Stripe, managers grow people and inspire them to do outstanding work. This leader must be a driver who loves building teams through its people and can deliver outstanding results. This role requires great interpersonal skills to work cross functionally as a trusted advisor to both our sales, partner and professional services teams. This role will also play an important role in helping shape our product and messaging with our product development and marketing teams. As a manager/leader of Solution Architecture for our new business, you will recruit, lead, and mentor a world class pre-sales engineering team to grow our user base through new deals. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities Recruit, hire, lead, and retain a world class pre sales team. Be an advocate for the solution architecture team within the organization Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment Manage your team’s KPI’s and deliver outstanding results Define and drive success for your team by strengthening their skills at landing new enterprise users Partner with Sales Leaders in identifying top opportunities and helping SA’s execute on strategies Align closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth Be the Technical Sponsor on key deals for Stripe’s Hunter Team and serve as an executive champion and lead Executive Business Calls with key customers Demonstrate high executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements Minimum Requirements You must have at least 3+ years of pre-sales leadership experience 10+ years’ experience within a technical sales / consulting / implementation/ GTM function A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS, usage-based, or payments businesses Energy, enthusiasm, and passion for making your team successful Previous technical sales experience with APIs and/or payments industry experience Strong executive presence and ability to foster deep relationships with our users Bachelor's degree or equivalent military experience required Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams. Preferred Qualifications A background in payments is a plus but not a requirement. Media & Entertainment, Gaming / Retail / Financial Services industry experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. Within the Sales Strategy and Operations team, the Global Product Sales Strategy and Operations team is aligned to each of Stripe’s Product Pillars (Revenue Suite, Money Management and Payments) and are heavily focused on partnering with both GTM and Product to drive the rhythm of business, strategic initiatives, bi-annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. Within Stripe, the goal of the Product sellers is to help users understand Stripe’s specialised offerings and recommend the right Stripe solutions and implementation path. This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders. You will partner with senior Sales leadership and the broader Sales team to drive the overall productivity and effectiveness of the mid market segment. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, Functional Sales Operations, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight What you’ll do Our near team focus is on building business foundations. This role will focus on automating dashboards and reports that are intuitive and actionable, and designing and operationalizing systems, tools and processes that are scalable and drive organizational efficiency. You will be executing on operational activities to run the Rhythm of Business, and analyzing pre-sales performance data, metrics and insights. You will be triaging system and data queries, and act as a subject matter expert around Stripe GTM data, systems and processes. This role will primarily support the Global Revenue Automation Sales Strategy and Operations Business Partner. In addition to engaging with the Sales team, you will also be collaborating with numerous cross-functional stakeholders from across the globe, including: finance operations, sales operations, professional services consulting operations, product and system operations and customer success and renewals operations. Responsibilities Triage, prioritize and answer system, processes and data queries from the Product Sales team, and other cross-functional teams Assist with the Rhythm of Business process for weekly, monthly and quarterly business reviews Build reports and dashboards using SQL, Google Sheets, Google Slides, Tableau, Salesforce and other internally developed systems for key reporting needs Ensure quality of data and accuracy of downstream reporting through precise attention to detail Design and operationalize systems, tools and processes improvements Work cross-functionally to investigate and conduct analysis on system and operational issues Documenting business requirements and user stories Creating user-friendly documentation and enablement materials Who you are If you meet the minimum requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 5+ years of work experience in sales/business operations, data science, investment banking, management consulting, or business analytics Strong analytical skills and a structured approach to solving unique business problems Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis Advanced SQL and Excel/Google Sheets modeling skills Knowledge of sales data such as customer accounts, opportunities and revenue Experience in Salesforce.com as a user and report developer Communicate clearly, proactively, and concisely An enthusiastic “roll up your sleeves” mentality, with a bias to action and enjoys “getting things done”, and if questions are unanswered can push forward to find the answers Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment Preferred Qualifications Experience in gathering business requirements and documenting use story Beginner to intermediate knowledge in creative data visualization in Tableau Coding experience in Python, React Javascript, Plotly (charts) Prior experience in the Payments or SaaS/technology industry Bachelor's degree
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. Your role Stripe is large enough that individual products and projects can be rapidly deployed to a meaningful fraction of the world’s businesses, but small enough that individual agency still has outsized impact. Small teams can impact how millions of businesses grow. Right now the global economy is replatforming around AI, creating new opportunities for growth. We’re at the center of this, and we think the best work is still in front of us. To meet this moment, we’re looking for people who move with urgency, like hard problems, and want their work to matter at a time of great change. If that’s you, there’s no better place to build your career. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements A Bachelor’s or Master’s degree in computer science or a directly related field, obtained by summer 2027, or equivalent work experience; New grad candidates should have no more than 18 months of professional experience (excluding internship experience). Experience and familiarity with programming, either through side projects or classwork. We work mostly in Java, Ruby, JavaScript, Scala, and Go. We believe new programming languages can be learned if the fundamentals and general knowledge are present. Experience from either previous internships or working collaboratively on multi-person coding projects (in a university or professional setting). Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor or subject matter experts. Clear written communication skills, with the ability to explain your work to stakeholders, team members, and other Stripes. Ability to leverage AI tools to accelerate development while applying rigorous critical thinking and professional judgement to review, refine, and validate all outputs. Preferred qualifications One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies) balanced with general skills and knowledge. Experience in code review practices, and an understanding of how to safely update production systems. Familiarity with navigating and managing work in large code bases. Experience leading small projects independently, and contributing to larger projects alongside peers. Ability to operate with high agency in navigating complex technical obstacles independently, knowing precisely when to unblock oneself and when to ask for help.
Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Alliances and Channels team owns the Go-To-Market (GTM) partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partners to source new opportunities for Stripe and ensure they are delivered and activated with world class quality. Additionally, we work to ensure our partners develop large, fast growing, profitable businesses on Stripe inclusive of payments, billing, fraud, stablecoins and agentic offerings. What you’ll do As the lead for Stripe relationship with Strategic payment advisors you will drive Stripe’s engagement with payment advisors who most critically influence opportunities relevant to Stripe. Payment advisors firms help large and medium businesses with all their needs related to payment, including monetizing payments through marketplaces and platforms, RFP execution, GTM, Cost optimization, new revenue modes and GTM strategies. Often an enterprises’ financial infrastructure is the cornerstone of these transformations and legacy players are being challenged on their innovation ability in a crowded and rapidly evolving space. Therefore, Stripe needs to continuously engage, educate and support this broad base of influencers to ensure they clearly understand the value and capabilities that Stripe brings to these initiatives, early in the process. Ensuring that Stripe is included in the right consideration sets and that these partners have access to resources in Stripe in service of their users. The lead lead will work to engage firms directly and via scaled mechanisms partnering with product, marketing and GTM teams. The covered firms will be the like of Glenbrook, CMSPI, EDG, with the goal of developing of a purpose built program to support these firms and ensure they have fast access to the relevant information and expert ultimately leading to Stripe being a preferred/short listed provider of commerce transformations and platform use cases being recommended by these firms. Responsibilities Define and build a scalable program to engage these firms individually and broadly. Engage firms to create thought leadership exchange and deep awareness of Stripe. Define Metrics for success, iterating overtime as we learn what works. Strategically engage internal subject matter experts and resources to timely support partners requests. Define incentives program specific for payment advisors that accounts for their role as agnostic advisors. Engage with Stripe marketing, analyst and industry leaders. Develop and evolve this new role for the A&C organization. Present innovative payments solutions to partners and their clients including stablecoins and agentic. Organize and execute Periodical Business Reviews with each partner Ensure business development targets are met through these partners Ensure Stripe is brought in the consideration set for relevant RFPs and opportunities Who you are Minimum requirements 8-12 years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. 5+ years of experience working for or with payment advisory firms Proven experience leading complex payment and related projects including implementation and optimisation. A proven ability to build collaborative working relationships with cross-functional teams The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Demonstrated ability to identify and pursue commercial opportunities through partners by structuring mutually beneficial outcomes. Excellent presentation skills and demonstrated public speaking experience. Excellent verbal and written communication skills. Preferred requirements Previous/current use of Stripe products. Industry experience in Retail, Hospitality, Insurance, Media, Healthcare. Management experience, leading global teams (direct and indirect).