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About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About Third Party Risk The Third Party Risk Management (TPRM) team is accountable for defining, maintaining, and overseeing the third party risk framework, policy, and inventory in accordance with management expectations and best practices. We are focused on assessing and managing risks exposed through our relationships with third parties, adhering to regulatory guidance, and driving operational efficiencies across risk teams. TPRM is a regulatory obligation for Financial Services companies. What you’ll do We're looking for a Third Party Risk Analyst to join our growing team. This individual will support the ongoing operations of the existing framework for identifying, assessing, and managing third party risks to protect Stripe. Responsibilities Conduct third party assessments while facilitating the process through closure. Conduct risk domain reviews owned by TPRM including reputation, financial, anti-bribery and corruption, and sanctions risk. Responsible for the integrity and maintenance of the third party risk inventory including reconciliation to other internal data sets. Prepare and continuously improve third party risk reporting for senior leaders, relevant stakeholders, and governance groups. Partner with the US TPRM team to drive execution and delivery of required procedures to maintain ongoing regulatory compliance operations for programs including the Digital Operational Resilience Act (DORA) and global outsourcing regimes. Work closely with internal teams at Stripe to coordinate procedures, gather inputs and handover to US TPRM. Maintain procedural documentation, driving consistency and alignment across our procedures. Identify opportunities to improve processes and contribute to scaling our program globally. Ability to escalate issues and risks to management upon identification. Be a part of building a brand new team for Stripe and leading the way towards a culture of compliance. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of relevant experience in risk and compliance which could include third party, operational, enterprise, or other areas of risk and compliance management Self-disciplined, diligent, proactive, organized, and exceptionally detail oriented An extremely responsive and collaborative team-player User first mindset and are energized by the challenge of solving difficult problems Solution-oriented mindset with enthusiasm for establishing best practices Humble and have a proven track record for working well across teams A proven ability to build strong collaborative working relationships with business partners A proven ability to be a self starter capable of driving business results without significant supervision The ability to maintain high performance under tight timelines and a “roll up your sleeves” mindset to get any job done The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast-moving environment Excellent verbal and written communication skills Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Demonstrated experience partnering with cross-functional stakeholders Demonstrated history of taking on various types of challenging projects and producing results You will also likely have (not required): Strong knowledge of gSuite tools, Tableau and other data reporting tools including experience working with/analyzing data sets. Knowledge in the fintech industry The ability to be flexible and comfortable with changing requirements A builder's mindset and a willingness to question assumptions and conventional wisdom A passion for creating new systems and solving problems via infrastructure and automation Eagerness to stay updated on emerging trends, regulations, and industry standards related to third party risk management and integrate them into Stripe's program
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 6+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly Preferred Qualifications • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem through two main pillars: actively responding to live fraud and abuse incidents as a hands-on security engineer, and serving as a key bridge between incidents and merchants to help them remediate threats, improve security posture, and protect their accounts. Leveraging your technical depth in fraud, abuse, and security engineering, you will investigate high-risk accounts, perform post-incident analyses, gather operational requirements, and drive agentic response capabilities ensuring we neutralize threats with speed and precision while elevating Stripe's product integrity function. Responsibilities Respond to live fraud and abuse incidents as a Forward Deployed Security Engineer, investigating high-risk activity, neutralizing active attacks, and mitigating security risks across the ecosystem. Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence. Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention. Act as a dedicated technical bridge during and after incidents to work directly with impacted merchants and customers, helping them investigate root causes, remediate vulnerabilities, and secure their accounts. Serve as an operational and technical liaison for legal teams, policy partners, and threat intelligence communities. Build and nurture strong strategic relationships across external threat intelligence communities, peer working groups, and law enforcement agencies. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience leading security or fraud incident response; B.S./M.S. in Computer Science or equivalent experience. Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations. Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight. Previous work with law enforcement Engagement in threat intelligence sharing communities Preferred qualifications Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment. An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges. Speaker or participant in external conferences or similar industry engagements
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe. As an Implementation Consultant at Stripe, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting Stripe users. Our team’s core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management. What you’ll do As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Implementation consultants are payments, billing, and money movement experts who design your optimal Stripe integration. You will proactively develop and manage tailored integration architecture, change management and adoptions strategies that maximize business impact. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients. Responsibilities Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs. Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies. Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities. Deliver technical workshops—lead interactive workshops designed to educate users and share best practices. Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value. Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement. Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and escalate when broader delivery is at risk. Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users. Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology. Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters. Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions. Ability to understand complex business requirements, with a talent for crafting tailored solutions. Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities. Quick learner with the ability to explain technical concepts to customers. Superior verbal and written communication skills. Strong critical thinking abilities. Preferred qualifications Prior experience at a growth stage Internet/software company Proven project management skills Experience in the payments industry Knowledge of APIs Knowledge of SQL Position Details Job Type: Full Time Location: 383 Kent Street, Sydney, NSW, 2000, Australia Open Date: 17th September 2026
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience leading a customer success team Prior experience at a growth stage Internet/software company Payments or Billing experience Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Payments or Billing experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience at a growth stage Internet/software company Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Executive Content & Experiences team builds trusted relationships with leaders shaping the global economy. We design high-impact programs—including executive briefings, advisory boards, flagship convenings at Davos, and executive programming at Stripe Sessions—to bring Stripe's strategy to life. Beyond delivering premier high-touch moments, we turn leadership insights into actionable intelligence that directly informs Stripe’s narratives, product, and go-to-market direction. What you’ll do We are looking for a rock star product marketer to translate Stripe’s most complex technology and strategy into compelling, executive-ready narratives and scalable sales motions. In this role, you will lead the content strategy and enablement engine that powers our highest-stakes executive moments—from global Executive Briefing Centers (EBCs) to bespoke leadership workshops. Sitting at the intersection of Product, Sales, and Executive Engagement, you will equip Stripe leaders, account teams, and event hosts to clearly articulate Stripe as the complete financial infrastructure for the internet. Responsibilities Develop Thought Leadership Narratives: Craft tailored, point-of-view-driven narratives and presentations for executive-level meetings, advisory boards, and Tier-1 convenings. Drive Executive Briefing Center Enablement: Develop and scale sales enablement frameworks, messaging toolkits, and prep materials to empower account teams to lead impactful executive briefings. Build Scalable Workshop Motions: Architect and scale interactive whiteboarding and workshop frameworks that simplify complex product architectures and showcase Stripe as a complete financial infrastructure. Curate Executive Demo Library: Build, maintain, and package an executive-ready demo library—repurposing existing product assets into high-touch formats designed specifically for executive experiences. Lead Speaker Training & Certification: Create and scale a formal speaker training and certification program to prepare Stripe executives and technical subject matter experts for high-profile speaking roles and EBC engagements. Scale Content via AI: Design and deploy AI agents and workflows to automate content generation, personalize executive materials, and streamline enablement at scale. Who you are A crisp storyteller, strategic thinker, and enablement innovator. You are a sharp, driven problem-solver with a relentless bias for action—someone who isn't afraid to get scrappy and is energized by building new capabilities for growing teams. You excel at taking deep technical complexity—like global payments infrastructure and financial software—and turning it into elegant, high-impact stories for C-suite audiences. You understand how executive sales motions work and know how to build repeatable systems, scalable tools, and AI-driven workflows that elevate an entire organization’s narrative capabilities. Minimum requirements 10+ years of product marketing, solutions marketing, or executive enablement experience in B2B tech, SaaS, or fintech. Proven track record building executive-level narratives and high-touch customer workshop motions. Demonstrated experience designing and executing sales enablement programs, speaker training, or certification frameworks. Excellent written, verbal, and visual communication skills, with extensive experience presenting to and prepping C-suite leaders. Demonstrated success working cross-functionally across Product, Sales, and Field Marketing teams. Bachelor's degree
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead the technical design and architecture of major platform initiatives, author design documents and build consensus across engineering teams. Define technical roadmaps for complex, multi-quarter projects that span multiple teams. Make critical architectural decisions for company documentation infrastructure, balancing scalability, reliability, and developer experience. Evaluate and set direction for integrating emerging technologies, including AI/LLM capabilities, into company documentation platforms and authoring tools. Establish and evolve engineering standards, best practices and technical guidelines for the team and broader organization. Partner with engineering teams across the company to understand documentation needs and design integrated solutions. Design, build and maintain scalable, reliable and performant services and systems. Contribute high-quality code across the full stack and navigate codebases with different languages and tools. Debug and resolve complex production issues and improve system reliability. Take ownership of system health and incident response. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Engineering, or a related field, plus four (4) years of experience in Software Engineering. Must have four (4) years of experience in each of the following: - Working in a full stack environment with a focus on Ruby, Java, Typescript or Bazel; - Working as a technical lead for large projects; defining roadmaps for projects that span >6 months and across several teams; Must have two (2) years of experience in each of the following: - Authoring and reviewing technical design documents and driving architectural decisions for complex systems while collaborating with junior colleagues; - Building and scaling automated testing and validation frameworks; - Designing and implementing persistent data models using MongoDB; and - Implementing emerging technical standards for AI/LLMs. Salary: $190,400 - $285,600/yr This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY59 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Accounting team at Stripe supports products across Stripe by providing guidance on accounting implications and enabling teams to make informed strategic decisions. The team records business transactions accurately and on time in the balance sheet and income statement, and partners with cross-functional and international teams in a fast-paced environment. What you'll do You'll join the Product Accounting team to support revenue accounting for Payments and Payment Products. You'll use your technical expertise in US GAAP, including ASC 606, to identify accounting implications and customer impacts, advise cross-functional partners, and develop operating processes that help Stripe scale. Responsibilities Build scalable accounting processes to support global growth in payment processing accounting Partner with product, go-to-market, and Finance teams to understand new products, features, and contracts Partner with Systems and Engineering teams to improve financial systems and automate accounting processes Assess the effectiveness of internal controls and design processes and controls for emerging business activities Develop and maintain current accounting procedure documentation Plan and perform monthly and quarterly close activities, including journal entries, balance-sheet reconciliations, variance analyses, financial reporting deliverables, and reviews Produce management analyses and reporting, and support external audit processes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2 - 4 years of relevant accounting experience Professional accountancy qualification, such as CA, CPA, ACA, ACCA, or CIMA Bachelor’s degree in Accounting, Finance, or a related field Experience with monthly or quarterly close processes, journal-entry preparation and posting, audits, regulatory reporting, financial-statement preparation, and accounting systems Working knowledge of US GAAP, including ASC 606, and experience with internal controls Ability to structure ambiguous work, solve problems using Excel, build systems and automation, collaborate across functions and cultures, and adapt to changing requirements Preferred qualifications Experience in the technology or payments industry Experience with Oracle Suite Experience with data-querying and analysis tools, including SQL Experience with data-analysis tools, such as Power BI, Tableau, KNIME, Python, or Alteryx
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Scaled Account Management team focuses on driving measurable expansion across a broad portfolio of mid-market and high-growth customers through data-driven strategies, efficient processes, and strong cross-functional partnership. What You'll Do As a Scaled Account Manager at Bridge you will own a book of existing accounts and be responsible for expanding revenue, identifying product gaps and driving product adoption, preventing churn and ensuring renewals at scale. You will combine consultative selling with volume playbooks, prioritization based on quantitative signals, and hands-on execution to identify and close upsell opportunities across your territory. As Bridge continues to develop within Stripe’s Money Management organization, you will also drive your customers’ adoption of additional features available through Stripe. Responsibilities - Own a book of existing accounts and drive revenue growth through additional usage, upsells, cross-sells, and renewals. - Develop and execute scalable go-to-market strategies that increase revenue per account and accelerate product adoption across your portfolio. - Use data and quantitative analysis to prioritize accounts and identify the highest-impact expansion opportunities. - Generate leads through targeted outreach, research, and campaign execution; manage high-velocity deal cycles from qualification to close. - Build strong relationships with customer stakeholders to understand business priorities, surface pain points, and tailor Bridge solutions. - Lead commercial negotiations and renewals to expand and retain customer revenue. - Identify churn signals in your book and implement strategies to prevent revenue losses. - Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience. - Translate customer feedback into actionable product and process improvements to better serve scaled customer segments. Who You Are -5–8 years of full sales cycle or account management experience focused on existing business accounts; experience managing a large book of accounts or high-velocity portfolio strongly preferred. - Strong analytical skills with experience using data to prioritize accounts, build business cases, and track outcomes. - Comfortable understanding technical product requirements and articulating solutions across multiple technology products. - Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations. - Excellent operational acumen and proven ability to manage time and prioritize across a high-volume territory. - Highly motivated, persistent, and effective in ambiguous, fast-paced environments. - Superior written and verbal communication skills. - Willingness and ability to work in-office in New York or San Francisco at least three days per week. Preferred Qualifications - Previous experience at a high-growth payments, fintech, crypto, or technology company. - Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis. - Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers. Why Bridge Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you’ll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Stripe is investing in building out its Fraud & Risk Product Sales team and as an Account Executive you will be a critical part of the team driving the growth of this product. What you’ll do As an Account Executive, Product focusing on Fraud & Risk products, you will use your sales and product expertise to help drive product market fit & growth of Stripe’s fraud fighting products and solutions. You will collaborate with product, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospect users globally – and building and executing against our go to market strategy. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEOs, CTOs, and Chief Risk Officers. You are used to building value in competitive situations and enjoy working on products that require deep product understanding. You’re as comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you. Responsibilities Drive new business and revenue growth by selling Radar, Managed Risk, Dispute Resolution, and more, to a variety of businesses Lead complex new and expansion deals related to Stripe’s Fraud & Risk product offerings, capabilities, and tailored solutions Deeply understand the sales process and what competitors offer in terms of fraud fighting capabilities, with a strong emphasis to overcoming competition to win all deals Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Requirements 10+ years of customer facing experience at a leading technology or payments company and a track record of top performance, working specifically on enterprise or strategic accounts Display a deep passion for fraud prevention and develop deep expertise A proven ability to build strong collaborative working relationships with business partners internally and externally The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Experience building trusted advisor relationships with senior business leaders Self-starter capable of operating independently to drive meaningful business results Ability to understand complex technical requirements and craft solutions across multiple stakeholders Proven experience to lead complex negotiations involving bespoke commercial agreements Preferred Qualifications 5+ years of experience specifically selling fraud solutions for payments to enterprise customers
Critical Support Operations Associate, Weekend Coverage Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Critical Support team is Stripe's frontline response function for urgent, high-stakes user issues. We operate at the intersection of hands-on support execution, incident response, and cross-functional coordination. Our mandate is to protect users in their most business-critical moments—resolving executive-triggered escalations, urgent and critical-priority cases, and complex issues that require more than a standard resolution path. We work closely with Internal Risk Management, Product, Engineering, and Legal to drive fast, coordinated outcomes. This is a greenfield team: we are building the operational foundations, workflows, and standards that will define critical support at Stripe for years to come. What you'll do As a Critical Support OA, you will be the first operational responder on Stripe's most urgent and time-sensitive user issues. You will execute against escalation cases across a wide range of complex scenarios—from executive-triggered requests and critical payment failures to urgent user escalations requiring immediate cross-functional coordination. This is a builder role: in addition to resolving cases, you will actively help shape the processes, playbooks, and operational standards that make this team function. You will develop a strong foundation in executive communication, complex problem-solving under pressure, and operational execution in an ambiguous, high-stakes environment. Note: Operation Associates in this role will work either Saturday to Wednesday, or Wednesday to Sunday. Responsibilities Case Execution: Handle escalation cases (Executive Escalations, User Escalations, urgent@/critical@) with speed and sound judgment, ensuring users in business-critical situations receive timely, high-quality support. Provide consistent, reliable coverage for our business critical support flows (urgent@ and critical@). Cross-Functional Coordination: Engage proactively with Incident Management, Risk, Product, Engineering, and other internal partners to drive resolution for complex issues that span multiple teams. Stakeholder Communication: Communicate clearly and professionally with senior internal stakeholders and high-profile external users, distilling complex situations into concise updates. Process Building: Contribute actively to defining and documenting operational workflows, escalation criteria, and resolution playbooks as the team establishes its foundations. Queue Operations: Support Escalations queue duties during non-shift time, including triage and review of ongoing escalation cases. Continuous Improvement: Identify patterns in case volume and resolution paths, surfacing actionable insights to improve team workflows and reduce recurring friction. Minimum requirements Completed secondary education or equivalent. Minimum 2 years of professional experience within Payments, Fintech, or SaaS support environments. Ability to cover Weekends consistency e.g. Saturday - Wednesday or Wednesday - Sunday. High agency: you operate with independence, take ownership of outcomes, and don't wait to be told what to do next. Ability to stay composed and exercise sound judgment in high-pressure, ambiguous situations. Strong written and verbal communication skills, with the ability to adjust tone and level of detail for different audiences, including senior leadership. Collaborative approach to problem-solving—you know when to escalate, when to coordinate, and when to drive toward a decision. Genuine user empathy paired with a drive to fix root causes, not just close tickets. Background in payments, fintech, or SaaS support environments. Completed secondary education or equivalent. Preferred qualifications AI Fluency: You have experience working with agentic workflows, prompting and iteration. You understand how to assess output quality and apply critical thinking in AI usage. Experience handling executive-level or executive-triggered support cases. Familiarity with incident management, SFDC or case management systems. Demonstrated interest in building operational programs—process documentation, workflow design, or cross-functional project work.