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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a global team of PMs in building systems and platforms for conversational and human agents. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new 3+ years of managing product managers, 8+ years as a product manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large scale products Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Capital provides access to fast, flexible financing to businesses, with the mission of helping them accelerate their growth. Businesses use the funds for marketing, hiring, geographic expansion, working capital, new equipment purchases, and much more. Capital has scaled meaningfully over the last few years, both in terms of user impact (over 81,000 businesses received financing through Stripe Capital in 2025 alone) as well as financial impact as a business line within Stripe. Over 95% of our users say they love using Capital, making us one of the most popular products at Stripe—and we're just getting started. What you'll do The Capital PM team is responsible for three things—deeply understanding our users' needs, creating a lending and financing roadmap for the products we want to build, and leading a cross-functional team (across engineering, design, marketing, finance, and more) to get things done. In this role, you'll be responsible for Capital's International business, product suite, and roadmap. Capital is rapidly expanding across numerous countries and we've seen momentum and strong year-over-year growth. We're looking for a Product Manager who can own our international efforts end-to-end, setting the core vision and strategy as well as growing the existing business. This leader will effectively function as the "mini-GM" of the Capital International business, leading a cross-functional team across engineering, design, sales, marketing, and more to build a best-in-class lending platform. Success in this role means operating and building financing products that serve our users' needs and growing our reach across more countries and users. Responsibilities Deeply understand the financing needs of users on Stripe, from end borrowers to platforms Be the voice of the user and the subject matter expert on how Capital can help users with their business objectives Be the face of Capital with major international partners and customers Define the product strategy and roadmap for Stripe to scale lending solutions globally Partner cross-functionally to design, build, and launch user-facing product experiences Drive the adoption and impact of financing across both direct businesses and platforms Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in product management within technical domains Passion for building technology that promotes economic opportunity Ability to speak the language of many different stakeholders—from engineering scoping to UX design reviews to helping outline legal and compliance requirements Experience aligning a broad set of stakeholders via strong written and verbal communication skills Ability to thrive with significant autonomy and responsibility Preferred qualifications Experience launching and scaling fintech products
Who we are About Bridge We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement. About the team Join our Product team to build the systems that make global, programmable money trustworthy at scale. At Bridge, we're not just improving global payments—we're reinventing how money moves across borders using stablecoins and modern financial infrastructure. As a Product Manager for Compliance, you'll own the products and systems that allow Bridge to scale safely across geographies, partners, and transaction volumes. You'll work at the intersection of product, engineering, data, compliance, and operations to design customer compliance systems that are fast, adaptive, and deeply embedded in how our platform works. This role is about enabling high-velocity growth with strong controls—using real-time decisioning and thoughtful product design to move fast without cutting corners. What you'll do Responsibilities Own the core compliance control plane by defining and delivering the unified API and self-service platform that serves as the single source of truth for all large-scale, ongoing compliance program execution Drive operational autonomy and safety by leading the strategic shift to enable non-engineering teams to autonomously manage global compliance programs end-to-end, building in guardrails and intelligence to eliminate operational errors and achieve zero unintended business disruptions Maximize engineering and data leverage by ensuring the platform's architecture and data model are highly accurate and extensible, shifting the engineering focus from manual execution and data cleanup to platform innovation and automation across all operational workflows Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in Product Management, specifically in shipping large-scale, complex, and technical platform or infrastructure products Proven experience leading ambitious, ambiguous 0-to-1 projects that require significant cross-functional alignment and organizational change Deep understanding of API design and data modeling principles, with a track record of building reusable, high-leverage components Strong communication, influence, and stakeholder management skills to negotiate timelines and align roadmaps across multiple organizations Data-driven approach to product management, with experience defining and tracking metrics related to operational efficiency, platform health, and system accuracy Preferred qualifications Experience building internal tooling or "platform-as-a-service" offerings that successfully centralize and automate decentralized operational workflows Background working on regulated products that utilize machine learning or AI to automate complex decision-making processes or generate optimized operational plans
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing API and UI experiences, and develop AI-driven solutions to some of the hardest challenges in the digital economy. What you'll do Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together. Responsibilities Build core infrastructure that underpins the growing suite of Stripe products and services Develop investigator tools that power accurate case reviews using the best of AI and human expertise Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives Monitor the external landscape—regulatory trends, emerging technologies, and competitive offerings—to inform strategy and identify opportunities Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in product management Proven experience building infrastructure and user experiences at scale Track record of operating effectively in highly cross-functional environments Excellent diagnostic thinking, problem-solving, and decision-making skills Preferred qualifications Experience in financial crimes or fraud prevention within financial services
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing UI and API experiences, and develop AI-driven solutions to some of the hardest and most exciting challenges in the digital economy. What you'll do Responsibilities Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together. Build core infrastructure that underpins Stripe's growing suite of products and services. • Develop investigator tools that power accurate case reviews using the best of AI and human expertise. Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe. Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact. Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives. Monitor the external landscape—regulatory trends, emerging technologies, and competitive offerings—to inform strategy and identify opportunities. Who you are Minimum requirements 7+ years in Product Management Proven experience building infrastructure and user experiences at scale Track record of operating effectively in highly cross-functional environments Excellent analytical, problem-solving, and decision-making skills Preferred qualifications Experience in financial crimes or fraud prevention within financial services
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing API and UI experiences, and develop AI-driven solutions to some of the hardest challenges in the digital economy. What you'll do Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together. Responsibilities Build core infrastructure that underpins the growing suite of Stripe products and services Develop investigator tools that power accurate case reviews using the best of AI and human expertise Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives Monitor the external landscape—regulatory trends, emerging technologies, and competitive offerings—to inform strategy and identify opportunities Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in product management Proven experience building infrastructure and user experiences at scale Track record of operating effectively in highly cross-functional environments Excellent diagnostic thinking, problem-solving, and decision-making skills Preferred qualifications Experience in financial crimes or fraud prevention within financial services
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to grow the GDP of the internet, and we won't stop until we've made it easy for any business anywhere to participate in the digital economy. About the role Governments around the world are fundamentally changing how businesses report and exchange transactions. Continuous Transaction Controls (CTC) and e-invoicing mandates — now active or imminent in France, Germany, Spain, Poland, and across Latin America — require businesses to transmit structured invoice data through certified government networks in real time. For Stripe's global user base, compliant e-invoicing is rapidly becoming a prerequisite for conducting commerce, not a nice-to-have. We're building the e-invoicing infrastructure that makes this invisible for Stripe users. That means embedding compliant invoice generation, validation, and transmission directly into Stripe Billing and Invoicing — abstracting the full complexity of regional mandates and network certification behind a seamless product experience. This is a high-impact, greenfield role. You'll own Stripe's e-invoicing product end-to-end: setting the strategy, driving execution, and making Stripe the go-to solution for businesses navigating the global shift to real-time invoicing compliance. You'll work at the intersection of product, engineering, partnerships, and go-to-market — and you'll be laying the foundation for a capability that will matter to every Stripe user operating in a mandated market. What you'll do Own the e-invoicing product vision and roadmap, translating complex and evolving regulatory requirements into a coherent multi-year strategy Drive Stripe's expansion across mandated global markets (France, Germany, Spain, Poland) and into Latin America, sequencing coverage pragmatically against enforcement timelines Lead build, buy, and partner decisions — evaluating the right combination of internal investment and external capabilities to meet compliance deadlines without sacrificing long-term product quality Define and own the end-to-end user journey: from onboarding (including business identity verification) to live invoice transmission via certified networks like Peppol Work closely with the Billing, Invoicing, Tax, and Connect teams to embed e-invoicing as a native part of Stripe's financial infrastructure — not a bolted-on feature Establish quality, reliability, and activation metrics that hold every component of the e-invoicing stack accountable, and use those metrics to drive continuous improvement Partner with GTM, Sales, and Solutions Engineering to position Stripe as the leading e-invoicing solution for upmarket and enterprise customers Represent Stripe credibly with regulators, certification bodies, and industry partners as we build direct relationships with key tax authorities and networks Who you are Required 5+ years of product management experience, with at least 2 years in a B2B fintech, payments, tax, or compliance-adjacent product domain Deep familiarity with the e-invoicing landscape — you understand CTC frameworks, structured invoice formats (Factur-X, XRechnung, PEPPOL BIS), and the regulatory dynamics driving mandates in Europe and Latin America Strong technical fluency: you can credibly partner with engineers on API design, data schemas, and network integration architecture Demonstrated ability to run a build/buy/partner analysis and translate the output into concrete roadmap decisions Experience launching products across multiple markets simultaneously, including navigating localization, regulatory compliance, and differing user needs Excellent cross-functional leadership — you get things done across Engineering, Legal, Finance, and GTM without formal authority Clear, direct communication: you can distill a complex compliance landscape into a compelling product narrative for both internal stakeholders and external audiences Nice to have Experience integrating third-party technology providers or acquisitions into a core product platform Familiarity with Stripe Billing, Invoicing, or Tax products Prior experience building toward Peppol access point certification or direct integrations with national tax authority platforms (e.g., Chorus Pro, KSeF) Exposure to B2B invoicing workflows in mid-market or enterprise contexts Why this role, why now E-invoicing is one of the most consequential shifts in global business compliance in a decade, and Stripe is early in building the infrastructure to make it effortless. You'll have the mandate, the resources, and the cross-functional backing to build something significant — and the chance to make Stripe synonymous with world-class e-invoicing. Stripe is an equal opportunity employer. We look for people with exceptional abilities, who are excited by hard problems and big opportunities.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Marketplaces product team sits inside Money Management Services (MMS) and owns the financial infrastructure that marketplace platforms use to move money between buyers, sellers, and themselves. Marketplaces are structurally different from direct merchants: money doesn't just flow from a buyer to a single seller—it splits, routes, holds, gets reserved, crosses currencies, and arrives in dozens of countries through a chain of platform decisions. Getting that right, at scale and reliably, is the problem this team owns. Connect platforms represent the majority of Stripe's pay-in volume, and the marketplace segment is our fastest-growing and most complex. The fund flow problem is not fully solved industry-wide; platforms still hit rough edges at scale around multi-currency, cross-border operations, and multi-processor reconciliation. By solving these problems, we create durable switching costs and make Stripe the obvious choice for the next generation of marketplace businesses. Our pod is a small group working intensely on bounded problems with high autonomy and high accountability. We ship via focused milestones, measure activation and revenue impact directly, and iterate fast. What you’ll do We are looking for a highly technical Product Manager to lead our Marketplaces product suite. This is not a generic PM role: you will work at the intersection of multi-party fund flows, cross-border money movement, platform controls, and the complex regulatory landscape that governs all of it. A significant part of this role is outbound-focused. You will bridge the gap between what a platform tells a sales team they need and what their engineers actually require to build. You will act as the central translator between a legal constraint, an engineering implementation, and a platform's business logic—co-designing APIs directly with flagship users and taking those validated solutions global. Responsibilities Engage directly with flagship marketplaces to understand their charge types, transfer logic, payout schedules, reserve policies, and the edge cases they encounter at scale; synthesize these learnings to set product direction Co-design and pressure-test APIs with reference users through structured early-access programs, including working directly with major marketplace engineering and finance teams on what is blocking their global expansion Maintain active relationships with flagship accounts to validate problem framing, and work closely with Enterprise Sales and Solutions Engineering to turn user learnings into durable product decisions that scale beyond the initial accounts Improve core fund flow primitives—including debits and transfers—to make them more reliable, transparent, and globally available; build closed-loop wallet infrastructure for commercial marketplaces where buyers hold and respend balances Expand cross-border payout coverage by unlocking more currencies, corridors, and faster settlement speeds for marketplace sellers without adding integration complexity Enable multi-processor fund flows, allowing marketplaces that process through multiple PSPs to make unified payouts via Stripe, including PSD3-compliant funding flows in the EU Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of product management experience, with at least 2 years focused on payments, fintech, or financial infrastructure Track record of shipping products across multiple teams while navigating significant technical complexity and strict regulatory or compliance constraints Comfortable reading code, writing coherent specs, evaluating API designs, and contributing credibly to engineering discussions—without needing to write production code Strong data fluency, including SQL, with the ability to form causal hypotheses about why metrics move rather than simply describing them Demonstrated ability to build alignment across engineering, legal, and business functions to ship effectively Preferred qualifications Experience working at a two-sided marketplace or platform as a builder or operator, with firsthand understanding of multi-party money movement, seller onboarding, and reconciliation Familiarity with Stripe Connect or equivalent platform-payment products (e.g., Adyen for Platforms, Braintree Marketplace, Hyperwallet, Payoneer) Experience designing or improving financial reconciliation and settlement reporting for platforms or their sellers Track record of taking products from private or public preview to general availability, including driving self-serve activation and packaging and pricing
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Global Payouts empowers Stripe users to move money effortlessly, quickly, and securely to anyone, anywhere. Businesses rely on us to distribute billions of dollars to employees, contractors, sellers, and claimants across our Dashboard, APIs, and platform integrations via Financial Accounts.We are gaining rapid momentum across both self-serve and enterprise segments. Our demand spans high-growth fintechs, leading AI platforms, and some of the world's largest marketplaces. We are now entering a decisive phase of expansion. Over the next 12–18 months, the capabilities we build robust cross-border infrastructure, advanced enterprise controls, and tailored vertical-specific features will determine whether Global Payouts becomes the definitive default for businesses distributing money at scale. This role sits at the absolute center of that mission. What you'll do We are looking for an entrepreneurial Product Manager to spearhead our cross-border expansion and enterprise capabilities. This is a high-impact, broad-scope role where you will set the strategic vision and drive execution across two pillars essential to our hyper-growth: Cross-border: You will expand the reach and competitive edge of our cross-border infrastructure by building out rate locking, local bank account coverage, and cross-border card rails. Crucially, you will lead the productization of fee passthrough—translating a bespoke solution originally built for a major AI platform into a broadly available, highly scalable capability. Enterprise: You will define and deliver the advanced controls, reporting, and billing features required by sophisticated, high-volume operators. This includes recipient tax reporting, two-step confirmation workflows, enterprise billing models (e.g., IC+, platform fees), and robust security access controls. Across both domains, you will partner directly with Sales, Partnerships, and Go-to-Market (GTM) teams to convert active enterprise demand into durable product investments, developing industry-specific capabilities for key verticals like remittance and fintech. Responsibilities Cross-Border Expansion Own the roadmap for global payout infrastructure, prioritizing rate locking, local bank coverage, and cross-border card rails. Productize fee passthrough, transforming a custom integration into a scalable, self-serve offering to drive rapid adoption among new users. Design industry-specific solutions for high-value verticals (e.g., remittance, fintech) rooted in deep user research and strategic GTM alignment. Enterprise Capabilities Ship enterprise-grade controls and reporting tools, including recipient tax reporting, two-step confirmation workflows, and advanced security access controls. Architect enterprise billing primitives—such as Interchange Plus (IC+) and platform fees—to enable flexible, scalable commercial models for large payout operators. Cross-Functional Leadership Partner with Sales and Partnerships to support active enterprise deals and PUA requests, distilling bespoke client requirements into scalable, prioritized product investments. Collaborate seamlessly across Financial Accounts, Connect, and the broader money movement platform to ensure new capabilities integrate cleanly and compound in value over time. Define and track success metrics, holding yourself accountable to measurable adoption targets across both self-serve and enterprise segments. Who you are Minimum requirements 7+ years of product management experience Demonstrated ability to own a product area end-to-end—defining strategy, driving execution, and measuring outcomes Experience shipping products that serve multiple user segments or operate across significant technical or regulatory complexity Proven ability to work with Sales, GTM, or enterprise customers and translate their needs into scalable product investments Strong analytical instincts: comfort with data, metrics, and building the measurement framework before you ship Strong written communication: crisp specs, clear PRDs, and the ability to build alignment across functions and levels Preferred qualifications Experience in payments, fintech, financial infrastructure, or other regulated industries Background working on enterprise or B2B products with complex commercial or compliance requirements Experience productizing bespoke or custom solutions into broadly available features
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Growth team owns the Stripe product-led growth motion for self-serve customers, primarily startups and SMBs. We're responsible for acquiring, onboarding, and growing every business in the world on one or more Stripe products. The team works across the full user lifecycle (signup, onboarding, activation, expansion, and retention) and sits at the intersection of product, data science, engineering, design, marketing, and AI and ML. We're directly accountable for topline self-serve revenue. What you'll do The largest Stripe customers get a dedicated product specialist who understands their business, recommends the right products, and guides them through onboarding and expansion. This role exists to bring that same quality of guidance to every Stripe user, leveraging AI, at scale. You'll define and build the experience that delivers personalized guidance leveraging AI across the full user journey, from first question through activation and expansion. Inbound users range from early-stage startups picking their first product to larger prospects who need a sales engagement. Your system must match each user to the right path and ensure no one falls through the cracks. Stripe has strong building blocks in this area (product recommendations, onboarding flows, merchant context, and outreach infrastructure), but no unified motion tying them together. Your role is to define the AI specialist motion, ship it, and own the revenue it generates. You'll start with inbound prospects, then extend into onboarding, cross-sell, and outbound, building a system where each interaction makes Stripe smarter about what a business needs and when. Responsibilities Define the AI specialist—what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap. Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates. Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly, guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context. Define escalation paths to the vendor support team and sales team. Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved. Scale past the first interaction into onboarding and cross-sell, leveraging existing Stripe product recommendation, merchant context, onboarding systems, and outreach platform to help users activate products, discover new ones, and grow their usage of Stripe. Own the revenue this motion produces. Define success metrics and maintain accountability from conversion through expansion, including pipeline generated through AI-qualified leads. Partner with engineering, AI and ML, design, data science, marketing, sales, and support to execute at pace while maintaining the Stripe bar for quality and trust. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of product management experience, taking products from strategy through to shipped outcomes Experience building AI-powered, conversational, or agentic products. You understand what it takes to ship AI that works reliably for real users, not just in demos. A track record of owning revenue or business outcomes through product-led approaches Experience with hypothesis-driven product development and experimentation at scale Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds Strong written and verbal communication, with the ability to drive alignment across a broad set of stakeholders An ownership mindset. You do what it takes to solve problems and ship. Preferred qualifications Experience with growth problems (acquisition, activation, and onboarding) in B2B or B2B2C environments Hands-on familiarity with LLMs, conversational AI, or agentic architectures. You have shipped products on top of these technologies, not just evaluated them. Experience building across channels (chat, email, and voice) with an understanding of the tradeoffs between modalities Background in scaling high-touch human experiences (sales, support, and product specialists) through technology Comfortable in high-visibility roles with direct accountability for business outcomes
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you’ll do You will build the Link App experience across web and native — building the wallet product consumers need to feel confident, excited, and inspired by the new ways payments and identity are changing online. That means being a true champion of the consumer: end-to-end owner of core features, a cross-functional partner to Engineering, Design, and GTM, and an active voice in shaping Link's consumer strategy alongside Link leadership. You'll define, build, and scale new and existing products — informed by consumer insights and data. We're looking for a technical PM who operates with a high degree of autonomy and drive. You care deeply about craft and impact — the only thing that really matters to you is getting well-built products into users' hands. You're probably already exploring how AI is changing how products get built and what it means for the PM role; you might even have a few half-finished side projects that prove it. Responsibilities Own the consumer perspective — spend time with users, partner closely with Engineering, GTM, and Operations, and synthesize feedback and market signals into clear product direction Be the voice of the Link consumer, both within the team and across Stripe Define and drive an ambitious roadmap, from expanding core capabilities to leading nascent initiatives through to maturity Establish team pace, clear prioritization, and rigorous execution standards Partner deeply with Engineering, Design, Data Science, Marketing, Sales, and Operations to ship cohesive, frictionless experiences Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in a product or technical role, with experience shipping world-class consumer products at scale High taste, design empathy, and sharp judgment — can put yourself in the shoes of consumers and be a steward of crafting great experiences Rigorous with data — comfortable digging into metrics, writing SQL when needed, and thinking from first principles to deliver the right results Desire for continuous product improvement; able to optimize for shipping a portfolio of small, medium, and large releases Ownership mindset — works on whatever it takes to solve problems and delight consumers Strong written and verbal communication, with a talent for distilling user problems into precise, actionable framing Experience managing high-stakes external partnerships — aligning on milestones and executing integrations end-to-end Thrives with a high level of autonomy and responsibility Preferred qualifications Experience working on consumer financial products Experience building brand new products or working in a startup environment Experience working with GTM teams to bring a new product to market
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you’ll do We are looking for an ambitious, impact-oriented product manager, who is passionate about scaling one of the fastest growing consumer financial networks. You will define and drive the strategy to create differentiated payment experiences for our merchants and consumers – giving consumers the freedom to pay with their desired payment methods across millions of merchants and merchants the benefit of increased revenue and lower costs without needing to contemplate the complexity of various payment methods. You'll operate at the intersection of payments complexity and consumer product craft, bringing structure to ambiguous markets and setting the direction for a team working on one of Stripe's most strategic consumer bets. Responsibilities Define Link's local payment method strategy and roadmap, building localized experiences for merchants and consumers globally Help establish an ambitious roadmap, from expanding core capabilities to leading nascent initiatives through to maturity Engage directly with merchants and consumers, analyzing feedback and market trends to inform product development Champion user insights within Link and represent user needs across the broader Stripe organization Partner closely with internal and external stakeholders to cultivate a comprehensive, frictionless experience for Link consumers across diverse payment methods Set the pace for prioritization and execution, partnering seamlessly with Engineering, Design, Data Science, GTM, Marketing, and Operations teams to launch initiatives aligned with company-wide goals Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product management experience, ideally working on a mix of consumer-facing and enterprise products High taste, design empathy, and sharp judgment — can put yourself in the shoes of consumers and be a steward of crafting great experiences Rigorous with data — comfortable digging into metrics, writing SQL when needed, and thinking from first principles to deliver the right results Desire for continuous product improvement; able to optimize for shipping a portfolio of small, medium, and large releases Ownership mindset — works on whatever it takes to solve problems and delight consumers Strong written and verbal communication, with a talent for distilling user problems into precise, actionable framing Experience managing high-stakes external partnerships — aligning on milestones and executing integrations end-to-end Thrives with a high level of autonomy and responsibility Preferred qualifications Experience working on consumer financial products Experience working on local payment methods Experience building brand new products or working in a startup environment Experience working with GTM teams to bring a new product to market Experience working on world-class consumer and merchant products at scale