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About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings. The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on. What you'll do We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region. Responsibilities Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations Debug and solve critical production issues across services and multiple levels of the stack Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of industry software engineering experience Native Mandarin fluency Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies Superb communication skills working with both technical and non-technical stakeholders Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users User empathy and a customer-centric approach to problem solving Preferred qualifications Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space Familiarity with real-time communication systems or messaging infrastructure Demonstrated technical leadership on ambiguous, impactful projects Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Brand Studio lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe’s high-quality, versatile, and forward-looking brand design systems, experiences, and advertising campaigns. We sweat the details. We make it seem effortless. What you’ll do This is an individual contributor role embedded directly within the Link brand team. You'll be the sole producer for Link, owning the full scope of creative operations end-to-end. You will be responsible for leading creative operations and creative production across our consumer brand Link, in close partnership with the Link Creative Director. This role is a hybrid mix of program management, project management, and creative production depending on the project phase. During certain periods you'll be focused on the 10,000 foot view of the program, and at other times you'll be working side-by-side with the creative team overseeing execution of every design detail during production. Responsibilities Lead all Link brand program management, including roadmap development, budget oversight, and project scoping, timelines, and resourcing Manage a high volume of simultaneous projects, ranging from small to large scale, and across surfaces — creative strategy, web, digital, social, brand systems, integrated campaigns, and email Scale and evolve Link brand design systems in partnership with the Link Creative Director; continuously refine processes to keep pace with the work and reduce friction for the team Partner closely with the XFN Design teams to ensure smooth execution, alignment and integration of design systems across all surfaces Drive clarity and alignment with leadership, creatives, XFN partners, and external agencies Own project management through documentation, tooling, trackers, standing meetings, org-wide updates, and Slack Source, onboard, and oversee external creative agencies Connect silos, socialize changes, anticipate risks, and provide actionable solutions for escalation to Brand Studio leadership Handle challenges and blockers with ease; proactive in finding solutions, and always looking ahead for the team Uphold and advocate for design quality with cross-functional teams and vendors Inspire and sustain a culture of excellence by collaborating with creatives in best practices and processes Who you are Brand producers at Stripe are operators first. They find the work in the process — the right framework, the workback schedule that actually holds, the system that scales without breaking — and they measure success by how well the creative team around them can do their best work. They have strong design sense and bring it to bear on the operational decisions that protect quality and keep programs moving. The ideal candidate excels at keeping the work on track while maintaining (and raising) the bar on craft. They offer options and tradeoffs, crisply articulate decisions, iterate quickly, and collaborate with senior leadership, marketers, creatives, and agency partners. Most importantly, they are meticulous when it comes to details. Minimum requirements 6+ years of experience in similar roles and industries Think users first — understand their needs, find interesting and unique solutions, and strive to consistently optimize how to best engage with them Have a strong strategic acumen for developing complex program roadmaps and cross-functional processes in a fast-paced environment Can manage the operational business of the team — budgets, resourcing, and program rhythm — while maintaining a clear point of view on where the program is headed and what it needs to get there Can demonstrate strong design sense and deep production experience across multiple asset types: brand systems, web and digital surfaces, motion and animation, email templates, standardized reusable assets, and integrated campaigns Actively use AI tooling in your day-to-day production work — for scheduling, workflow management, asset scaling, and operational efficiency — and have experience building or implementing AI systems that others on your team can adopt Have experience operating in an in-house brand environment, not just agency or consultancy contexts, and understand the constraints that come with it: no dedicated bench, shared XFN resources, and direct accountability to a single creative leader rather than a client relationship Proven excellence in producing creative systems that are optimized for scale and growth Highly detail oriented and excel at simplifying complexity Strong track record successfully influencing outcomes both internally and with agency partners Can balance optimizing for speed and quality, with high craft and quality creative work Are persuasive in explaining your work, process, and decisions Excellent organization and presentation skills, and excel in written and verbal communication Are passionate about Stripe's mission
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do Responsibilities Troubleshoot and solve external user issues Communicate resolutions to end users in English Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbal You have business proficiency in written and spoken English You excel in analytical thinking and problem solving You might have prior experience in customer service or internal/external user facing operations You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred Qualifications Prior experience or knowledge in user support Prior experience working on projects or process improvement initiatives Familiarity with SQL and ability to use template or premade SQL queries as part of investigations Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategic Partnerships team develops and manages relationships with large partners that enable Stripe's product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, geographic expansion, user advocacy, and policy. These partnerships have a significant impact on Stripe and the products used by millions of our users. We're looking for a senior member to join our team to develop new partnerships with our largest users and strategic partners, and drive critical initiatives that will be foundational for Stripe. A successful candidate will have significant experience delivering complex deal work, creating and driving strategy, working with cross-functional teams to launch new initiatives, and initiating first-of-a-kind partnerships. We're looking for someone who exhibits a strong sense of ownership, performs at a senior level, drives to have an impact, and has an entrepreneurial spirit. What you’ll do Responsibilities Evaluate and develop the business case to support Stripe’s product and engineering investment in new strategic partnerships across verticals (e.g. AI, Platforms, Payment Methods) Manage strategic planning, negotiation and new partnership development Ensure highly structured, methodical deal management rooted in milestones, KPIs, and alignment with partners on opportunities of mutual interest Navigate the largest partners, in partnership with product, operations, marketing and sales, to execute deals supporting Stripe’s strategy Develop and grow Stripe’s relationships with partners, including their senior executives and leadership Partner with cross-functional teams (Product, Engineering, Go-to-Market Partnerships, Product Marketing, Operations) to design and implement strategies and processes that will enable us to scale our partnerships and increase our velocity as a team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of partnerships experience with 3+ years of business development experience, establishing partnerships with financial institutions, fintech, payment method, or equivalent strategic, complex partners Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility Strong communication skills, in both verbal and written form, and ability to influence internal and external stakeholders across a wide variety of functions Technical acumen, an ability to understand Stripe’s product portfolio and strategy and use this understanding to define requirements with partners and evaluate new partnership opportunities 3+ years experience defining and executing partnership strategies to build innovative product experiences 3+ years experience negotiating commercial deals with top financial and technology institutions, including scaling such deals across multiple partners Interest in and intellectual curiosity about payments, economic infrastructure, and Stripe’s partners Preferred requirements Payments experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of the Stripe brand and product. Product Designers are strategic partners to Engineering and Product Management within their product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about. The Dashboard team ensures Stripe works seamlessly for every merchant—regardless of how their business is structured or which products they use. Our goal is to make Stripe feel like it was built just for them. What you'll do In this role, you will help build and enhance the Stripe Dashboard by designing, concepting, and prototyping high-quality core dashboard and product experiences. Responsibilities Develop a deep understanding of the Stripe ecosystem, users, and UI to inform product direction Deliver high-quality, user-centered designs that evolve core surfaces and elevate the overall user experience Collaborate with designers, product managers, engineers, user researchers, and content designers to shape strategy and execution Share work regularly in design reviews and actively contribute to a strong culture of feedback and iteration Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years relevant design experience A portfolio showcasing strong design skills with high-quality, well-crafted UI experiences Experience partnering closely with product, engineering, and other cross-functional teams to drive product direction Demonstrated ability to work horizontally across product verticals and collaborate upwards with team and company leadership Demonstrated ability to wrangle lots of competing priorities, points of view, as well as user and business needs to come up with a solution Preferred qualifications • Experience designing for a B2B or fintech product
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe's user base and global footprint grow dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you'll do As a Risk Operations Analyst, you'll work to ensure our policies, operations, and workflows align with the needs of our financial partners. You'll be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you'll influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. Responsibilities • Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions • Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements • Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners • Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends • Facilitate the redesign of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance • Help build and scale processes across the financial crimes operations ecosystem • Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 8+ years of experience in risk management, compliance, or financial operations • Understanding of FinCrime red flags, its typologies, and how they can be identified • Experience in developing and implementing process improvements • Demonstrates reasoned logic in decision-making and judgment, considers external and internal factors, and recommends solutions in complex situations • Effective communication skills with the ability to produce clear, precise, and concise written and presentation materials • Ability to analyze feedback patterns and use these insights to drive process and product improvements • Policy development and regulatory knowledge—proven track record developing compliance policies and procedures for payment processing environments • Risk assessment—experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls • Operational management and scaled operations—experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes Preferred qualifications • Data analysis tools such as SQL • Experience in transaction monitoring or financial investigations, Sanctions, AML, EDD, KYC, and KYB • Knowledge of payment processing systems and associated risks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As an Account Executive, Existing Business, you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of sales experience, preferably selling a technical product, with a track record of top performance 8+ years leading complex sales cycles with Enterprise organizations required Ability to understand technical requirements and craft solutions across multiple products Ability to develop and execute account plans spanning multiple business units across complex organizations A knack for working well with a wide range of people, both internally and externally Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space In office locations include: San Francisco, Seattle, New York
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As an Enterprise Account Executive covering new business, you’ll identify new opportunities to expand Stripe’s footprint. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Expand business with high growth technology companies Develop outbound strategies to create and nurture opportunities Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance Ability to understand technical requirements and craft solutions across multiple products Ability to develop and execute account plans spanning multiple business units across complex organizations A knack for working well with a wide range of people, both internally and externally Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreement Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Location: Hybrid In-Office Schedule out of Chicago, IL or New York, NY
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The LPM Partner Success team is on a mission to capture a massive opportunity for Stripe: Aligning Stripe’s PIV with global payment method trends. We do this by arming integration teams with the tools they need to ship full-featured LPMs faster, and we give LPM partners the ability to independently grow and maintain their businesses on Stripe. We own the 3P Platform, Turnkey, and the LPM Partner Dashboard, powering 26+ payment methods. Our vision: building an LPM on Stripe should be as simple as deploying an app to an app store. We provide the tooling so every integration ships full-featured out of the box, and we build self-serve tools that let partners debug, monitor, and grow without Stripe in the critical path. Global teams focus on strategy and differentiation, not implementation. What you’ll do While most Stripe platform teams focus on internal users or merchants, this team supports LPM partners. You'll design systems where a single abstraction can improve the integration quality for 26+ payment methods. You’ll deeply understand the needs of our LPM partners and develop tools that will make Stripe the best in class partner for LPMs. To ensure every LPM launches with Stripe's core ecosystem from day one, you will work closely with teams like OCS, Billing, and Risk. Responsibilities Build platforms that improve the feature completeness of 10+ local payment methods at once (recurring, cross-border, adaptive pricing) Ship features on the LPM Partner Dashboard, a greenfield product that gives partners visibility and control over their integration with Stripe Design self-serve workflows that let partners debug, monitor, and operate independently without pulling in Stripe engineers Streamline the LPM integration process so global teams can onboard new payment methods faster Work with OCS, Billing, Risk, and other teams to ensure LPM integrations support critical Stripe products Debug and resolve production issues across the stack Mentor engineers on the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Strong coding skills in any programming language Strong collaboration skills, can work across workstreams within your team and contribute to your peers' success Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users Experience building, maintaining, and running production services and backend APIs Deep care for users' needs and a track record of building great user experiences Preferred qualifications Experience designing multi-tenant platforms or systems that need to generalize across many similar-but-different use cases Familiarity with payments infrastructure or payment method integrations Experience building for external partner ecosystems where you don't control the other side of the integration
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing UI and API experiences, and develop AI-driven solutions to some of the hardest and most exciting challenges in the digital economy. What you'll do Responsibilities Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together. Build core infrastructure that underpins Stripe's growing suite of products and services. • Develop investigator tools that power accurate case reviews using the best of AI and human expertise. Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe. Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact. Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives. Monitor the external landscape—regulatory trends, emerging technologies, and competitive offerings—to inform strategy and identify opportunities. Who you are Minimum requirements 7+ years in Product Management Proven experience building infrastructure and user experiences at scale Track record of operating effectively in highly cross-functional environments Excellent analytical, problem-solving, and decision-making skills Preferred qualifications Experience in financial crimes or fraud prevention within financial services
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long-term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. Maintain oversight of operational vendor performance related to risk. Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. Define and manage core metrics, SLAs, and performance of the organization. Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. Ensure risk management efforts do not compromise the user experience. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. Passion for delivering a user-centric experience while effectively managing risk. Preferred qualifications Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. Strong proficiency sourcing and analyzing data using SQL. Experience working closely with engineering teams to develop and enhance investigative tools and treatments. Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Planning Strategy and Operations team works at the intersection of corporate planning, GTM Strategy, Product, GTM and Regional Strategy and Operations with responsibility for ensuring that we land the Stripe annual rhythm in a smooth and timely manner. This entails three main pillars: • Building and landing foundations (tooling, process, and strategic changes) for next cycle • Ensuring budgets, territories, targets, comp plans, reporting, and enablement are delivered to GTM in a timely manner • Effectively managing in-year Account, Territory, Quota, and Adjustments Within this organization, the Central Policy and Operations team owns the processes, systems, and automation that power territory management, account placement, segmentation, and business adjustments at scale—processing over 10,000 account movements per month and operating critical workflows that serve the entire GTM organization at scale. What you’ll do We're seeking an experienced systems practitioner to own the end-to-end processes, Mechanization and Automation pillar for Central Operations end-to-end. In this role, you'll be the person who wakes up every day focused on ensuring our support tooling has a clear roadmap, our processes are documented and AI-enabled, and our operational systems are built to scale without adding headcount. You'll take ownership of how we design, build, and evolve the systems that underpin Stripe's territory, segmentation, quota, and adjustment infrastructure. This means moving beyond maintaining what exists today—you'll architect what comes next. You'll drive the transition from legacy tooling toward Stripe-native solutions, reduce contractor dependency through intelligent automation, and ensure every process is auditable, documented, and delegatable. This is a role for someone who understands the difference between automating a broken process and redesigning it before automation—and has the experience to know which one to do when. Additionally, being able to work cross-functionally at 500-foot collaboration and working at 20,000 feet as needed. Responsibilities Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement Architect the path to transition off external tools toward Stripe-native tooling—building the business case, influencing resource allocation, and measuring ROI Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals) Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation Anticipate system integration risks and resolve them before they become escalations—including cross-system data movement between Salesforce, territory engines, and reporting infrastructure Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment—from business case through implementation and ongoing optimization Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications Preferred qualifications Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management) Familiarity with territory management, sales operations planning cycles, or GTM systems at scale Background in designing processes for AI enablement—structured documentation, task decomposition, and governance frameworks Experience managing vendor relationships or coordinating with external implementation partners