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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Tax Operations and Delivery team protects user trust by enabling accurate, reliable, and scalable tax operations supporting the TaxJar and Stripe Tax products. We partner closely with Product, Engineering, and cross-functional teams to solve operational challenges, support new capabilities, and continuously improve how tax operations are delivered. As our products, partnerships, and operational footprint continue to grow, how we execute becomes just as important as what we execute. The Operations Program Management role exists to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners. If you’re energized by improving how teams work, bringing structure to ambiguity, and building scalable ways for teams to execute together, you’ll have the opportunity to shape the future of Tax Operations. What you’ll do We're looking for an Operations Program Manager to help improve how Tax Operations and Delivery executes. You’ll partner across Tax Operations, Product, Engineering, and other cross-functional stakeholders to design and operationalize repeatable execution mechanisms that improve planning, coordination, and delivery for key initiatives. This role is ideal for someone who enjoys bringing structure to ambiguity, simplifying complex organizational challenges, and building practical solutions that improve how teams work together. Your impact will be measured by the repeatable mechanisms you build that make operational excellence easier to achieve across the team. Responsibilities Design, maintain, and improve repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders. Partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives Identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness Establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making Facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes Monitor initiatives through rollout, evaluate outcomes, and drive follow-up improvements or remediation where needed Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of demonstrated experience leading complex cross-functional initiatives from ambiguity to execution Demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes Strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions Excellent written and verbal communication skills, with the ability to influence stakeholders and drive alignment without direct authority Experience designing or improving operational processes, governance, or execution mechanisms that increased organizational effectiveness Preferred qualifications Experience partnering closely with Product, Engineering, and Operations teams Experience establishing operating rhythms, planning processes, or organizational governance Experience in a high-growth SaaS, fintech, or operationally complex environment Familiarity with operational readiness, launch management, or change management practices Experience using operational metrics to measure execution health and drive continuous improvement Experience with AI, automation, or workflow tools to improve organizational effectiveness Lean Six Sigma, continuous improvement, or systems thinking experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Product Legal team is responsible for managing the legal and regulatory elements of the design, build and execution of our products and services. We work on some of the hardest technical, commercial, and regulatory problems around, and we’re looking for a product lawyer to join our team. In this role you will be a key advisor to Stripe’s product, engineering and partnerships teams, and will work on a diverse set of matters that straddle financial services, business processes, and technology. The ideal candidate is passionate about Stripe’s mission of helping businesses grow and thrive. We’re looking for someone who is a team player and willing to jump in on tasks of any size. Stripe operates within a complex and interwoven legal, regulatory, and financial partnership environment around the world. What you’ll do Counsel the global product team on a range of issues relating to the adoption of artificial intelligence in all facets of Stripe’s business, including data protection and privacy law, consumer protection, and product development Closely collaborate with teams across Stripe (including engineering, partnerships, privacy and security teams) to deliver pragmatic and actionable legal advice to your clients on a range of issues related to the product development lifecycle - from initial scoping to launch Draft, review, and update internal and external-facing foundational terms and documents for Stripe’s products and service offerings Stay up-to-date (with the support of Stripe’s many legal subject matter experts) on laws and regulations dealing with consumer financial data access. Analyze laws, regulatory updates, industry trends to proactively advise clients of potential product impacts Participate as a proactive business partner to your product team and build a trusted advisor relationship offering key legal and strategic business input in evolving Stripe and its product roadmap and strategy Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of demonstrated experience either as a qualified lawyer in a top law firm or in-house legal team working with technology companies (ideally the law that applies to cloud-based API service providers) on the legal and regulatory aspects of product development in the technology space Proficiency in, and passion for, working with technology and ability to understand complex operational and business models as well as multiple product use cases quickly A self-starter and self-learner who thrives in a fast-paced environment, managing multiple work streams and priorities simultaneously and efficiently Someone with an ownership mentality that deals well with ambiguity, prides themselves on having excellent judgment and making decisions with limited information Strong communication and relational skills, and the ability to work well cross-functionally with a sense of urgency, while remaining highly collaborative and fun Excellent project management and organizational skills to stay on top of shifting priorities and thrives working under tight deadlines A background in technology law Excellent written and verbal communication skills Strategic thinking to enable business partners to make decisions that are grounded in a practical application of the law, the technology, and the business goals
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Design, develop, maintain, and support application programming interfaces (APIs), backend services, and distributed systems using Ruby, Java, Go and Scala. Build, test, deploy, and maintain software infrastructure to support large-scale production systems. Design and develop software systems using analytical techniques and mathematical models to evaluate system performance, predict outcomes, and assess design tradeoffs. Develop and execute software testing, validation, debugging, and documentation procedures to ensure system reliability and performance. Diagnose and resolve production issues across multiple services and layers of the technology stack. Analyze user needs and software requirements to determine technical feasibility, design approaches, and implementation timelines within cost and resource constraints. Collaborate with cross-functional engineering teams to design and implement new features for large-scale systems. Design and build systems to securely store, manage, and modify production data and services. Improve engineering standards, development tools, and software development processes to enhance system quality and efficiency. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or a related field, plus 2 years of software development experience. Must also have 2 years of experience in each of the following: Developing Software Applications. Working with programming languages: Ruby, Java, Scala or Go. Building backend or full-stack applications for large-scale systems. Designing, building, and maintaining APIs, services, and distributed systems in a production environment. Writing unit tests and performing manual testing for software changes. Implementing Industry-standard software design patterns including distributed systems, event driven architecture, fault-tolerant systems, cost-effective engineering. Salary: $156,800.00 – $235,200.00/yr This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting Permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA30 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do As an engineering manager on the Startup Products team, you’ll lead a team of product engineers building software for founders and their agents. You’ll own delivery of an ambitious roadmap, and help us shape products used by global founders to build their businesses. Responsibilities Lead, mentor, and develop a team of founder-obsessed product engineers Drive our roadmap, working with Product and Strategy to prioritize, scope, and deliver product that solve problems for Atlas users Ensure we ship both quickly and reliably, prioritizing stability and observability Encourage simple and straightforward solutions to problems, and help the team scope work that they can ship incrementally Be the voice of our user, the startup founder, encouraging engineers to talk directly to users and reframe problems from the perspective of our users Build a culture of metrics and measurement. We’ve defined metrics that give us confidence we are solving problems for users, and we prioritize work that supports this. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have a track record of leading teams that build excellent products 3+ years of engineering management and 10+ years of engineering experience Have managed full stack engineering teams Care deeply about the user experience and take pride in building products to solve problems and delight users Prefer simple solutions and designs over complex ones, and have a good intuition for systems that will last and scale Thrive in a collaborative environment involving different stakeholders and partners: we work closely with designers, product managers, lawyers, and data scientists Have a high quality bar, attention to detail, and you help your team deliver polished products Preferred qualifications Startup experience Prior experience with Ruby, Javascript/Typescript, React, and SQL
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you’ll do As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. Responsibilities Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements. Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners. Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends. Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance. Help build and scale processes across the financial crimes operations eco-system. Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in risk management, compliance, or financial operations. Understanding of FinCrime red flags, its typologies, and how they can be identified. Experience in developing/implementing process improvements. Analytical and demonstrates reasoned logic to decision making and judgements, considers external/internal factors and is able to recommend solutions in complex situations. Effective communication skills with the ability to produce clear, precise and concise written and presentation materials. Ability to analyze feedback patterns and use these insights to drive process and product improvements. Policy Development & Regulatory Knowledge: Proven track record developing compliance policies and procedures for payment processing environments. Risk Assessment: Experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls. Operational Management & Scaled Operations: Experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes. Preferred qualifications Data analysis tools such as SQL Experience in transaction monitoring or financial investigations, Sanctions, AML/EDD/KYC/KYB Knowledge of payment processing systems and associated risks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for Stripe users and for the regulators who depend on clear, auditable records. Responsibilities Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data-protection requirements, and escalate novel or complex requests with appropriate context and documentation Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of demonstrated privacy program management and a proven track record of operationalising and scaling cross-functional organisation-wide programs from the ground up Excellent collaboration, communication, and relationship-building skills, and the ability to convey complex ideas succinctly to all audiences Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Experience with US state legislation, HIPAA, and GLBA is a plus. Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations Ability to analyze complex problems to identify root causes and trends, and to document complex narratives in a simplified way that others can use Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving outcomes Experienced in juggling multiple projects in a fast-paced, high-growth environment, with tight timelines and shifting priorities A team player, willing to pitch in where needed Preferred qualifications Experience in fast-paced, high-growth environments. Previous tech industry experience is a plus. Demonstrated experience using AI to accelerate day-to-day privacy operations work Experience with third-party risk management, RFP and DDQ response processes, or cross-border transfer assessments Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play. Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business. Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos. Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods. Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery. Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally Who you are You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital native / SAAS / Platform / Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Fluent in English and French 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise. Experience in the payments/ billing / invoicing / issuing / banking / Fintech space Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus. Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences. Ability to operate independently in a highly ambiguous and fast-paced environment Passion to take on ownership and drive change in a constantly evolving environment. Superior verbal and written communication skills in English and French Ability to travel per business needs Preferred requirements Prior experience in consulting Experience at a growth stage internet/software company
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results. What you’ll do You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals. Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, email, Slack or ticketing system. Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. Walk customers through problem-solving processes and follow up to ensure issues have been resolved. Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals) Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades Assist with new hire onboarding and training curriculum Update, and maintain detailed external and internal IT documentation Onboard and support third-party vendors and/or contractors Contribute to shared global IT off-boarding tasks and responsibilities Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). Own IT asset management and ensure accurate and actionable records are kept of required equipment. Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team. Create and update technology documentation for internal IT teams and for Scale employees. Participating in on-call rotations as required by the business Who you are You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Possess 2+ years of experience in IT HelpDesk experience Possess strong working knowledge of Apple systems and software Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers Possess strong working knowledge of Atlassian systems (JIRA and Confluence) Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python) Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF) Able to independently manage and prioritize workload and projects Possess outstanding interpersonal and communication skills Is empathetic, humble, and possess a strong focus on customer service
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage their understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Be a part of building a brand-new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbal You excel in analytical thinking and problem solving You enjoy learning about technical products and processes You are an organized self-starter with a passion for finding solutions to our users' challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross-team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners Preferred qualifications Prior experience or knowledge in user support Prior experience in troubleshooting Prior experience working on projects or process improvement initiatives Prior experience in customer service or internal or external user-facing operations
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk PMO team protects Stripe’s revenue and drives cross-functional strategy for company-level and org-level priorities. As Stripe operates across an increasingly complex and fast-moving global regulatory environment, one of our most important functions is ensuring that our largest, most strategic users can grow with us—compliantly, confidently, and at speed. We sit at the intersection of Legal, Compliance, Engineering, Product, Data Science, and GTM—serving as the bridge between teams coordinating massive programs with global, wide-reaching impact. We build durable systems that enable strong collaboration across functions and seamless experiences for our users. If you're energized by high-stakes, ambiguous problems and thrive on building programs from scratch in environments where the rules are still being written—we want to hear from you. What you’ll do You will define, own, and execute program strategies for large-scale regulatory initiatives, operating with significant autonomy across a portfolio of global projects. This is a highly visible, senior individual contributor (IC) role. While you will influence senior leadership and set strategic direction, you are also the primary driver of execution. You will need to zoom out to design the long-term vision, and zoom in to manage the details—building templates, tracking deliverables, writing documentation, and directly unblocking cross-functional teams. Responsibilities Own and execute high-stakes global programs end-to-end, from initial strategy and scoping to project planning, day-to-day tracking, and change management Drive step-change improvements in our operational processes, rolling up your sleeves to build systems and workflows that directly improve business outcomes and top-line metrics Bridge compliance and commercial strategy by partnering with GTM and account leadership to turn complex regulatory requirements into a competitive advantage that builds deep user trust Build and run operating models across diverse cross-functional teams (including Product, Engineering, Legal, Risk, and Compliance), keeping highly distributed workstreams aligned and accountable Serve as a trusted advisor by preparing strategic reviews for senior stakeholders and managing critical escalations Translate user friction into program evolution by establishing structured, data-driven approaches to gather user feedback and turning those insights into actionable product and operational improvements Diagnose and resolve systemic operational gaps before they impact our users, building self-healing processes and scalable internal infrastructure Champion Stripe’s Operating Principles by fostering a high-performance culture that values rigorous thinking, rapid execution, and putting users first Who you are You are a highly strategic operator, a masterful communicator, and a systems thinker with operational grit. You thrive in the gray area, possessing the ability to translate ambiguous global challenges into elegant, structured, and highly actionable operational frameworks. You are a natural leader who leads by influence and by example. You have a deep empathy for the user, an unyielding bias toward action, and you take pride in the craft of execution. No problem is too complex for you to deconstruct, and no detail is too small if it impacts the user experience. Minimum requirements 10+ years of experience in Program Management, Strategy & Operations, Management Consulting, or Go-to-Market (GTM) Strategy in a fast-paced, high-growth environment Hands-on execution track record: Proven ability to work independently as an individual contributor, managing complex, multi-stakeholder project plans and deliverables from inception to completion Exceptional communication & storytelling: Excellent written and verbal communication skills; a proven ability to distill highly complex, technical, or regulatory topics into clear, succinct, and persuasive narratives to external and senior audiences Systems and infrastructure builder: Deep experience designing, launching, and scaling complex cross-functional operating models, feedback loops, and PMO frameworks Growth mindset: A high willingness to learn, adapt quickly to changing environments, and actively seek and act on feedback to continuously improve Preferred qualifications 3+ years of experience in high-growth technology or fintech environments Deep cross-functional partnership: Prior experience working alongside Engineering, Product, Legal, Compliance, and GTM/Sales Data fluency: Experience leveraging data visualization tools and analytical frameworks to back up strategic decisions and measure program success
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Revenue Suite Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. The Sales team has been tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Revenue Suite Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through existing Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. Responsibilities Drive revenue to achieve targets Lead sales and upsell conversations of Stripe for existing and prospective customers Drive strategic thought leadership within assigned territory to ensure user success and revenue growth Understand the sales process and competitors for Stripe, including software, hardware, and payments Serve as both an internal and customer-facing expert on Stripe, especially for your specialised products Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory Who you are You're an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO, CFO, and CTO. You're used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You're as comfortable working with clients as with internal stakeholders (including executives). You're excited to become an expert and to share your knowledge. You're an organized self-starter, an excellent communicator who is detail-oriented and has a track record for improving the processes and organizations around you. Minimum requirements 8+ years of sales or prospecting experience at a technology company and a track record of top performance Owning a direct sales quota, with direct sales experience closing new business and expanding existing users A proven ability to build strong collaborative working relationships with business partners The ability to deal with ambiguity and thrive in an unstructured, fast-moving environment A proven ability to be a self-starter capable of driving business results without significant supervision A hands-on mentality Excellent verbal and written communication skills Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreements Ability to understand complex technical requirements and craft solutions across multiple stakeholders Preferred qualifications 5+ years of experience selling financial services or similar software Experience in selling billing solutions Proven ability to sell in a fast-paced environment
Specialist Solutions Architect, Money Management (APAC and Greater China) Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What You'll Do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. As a Specialist Solutions Architect for Money Management, you will lead in-depth product discussions with Stripe's top users and prospects and execute against our go-to-market strategy for Stripe Capital, Issuing, Financial Accounts, and our global Payouts suite. You will help users understand how these products combine to create a compounding embedded finance platform—enabling them to build card programs, hold and move funds globally, and offer financing options that increase user stickiness and unlock new revenue streams. Responsibilities Act as a subject matter expert on Stripe's Money Management products—Capital, Issuing, Financial Accounts, and global Payouts—to accelerate opportunities Demonstrate a deep understanding of embedded finance applications and articulate how Stripe's Money Management products combine to create a platform for building financial services Consult with users on a broad range of embedded finance use cases: charge card programs, global payouts, revenue-based financing, loans, and lines of credit Understand the compliance requirements of solutions built with Stripe products, including KYC/KYB, BSA/AML, card network rules, and how they apply across geographies and use cases Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and customer feedback Partner closely with the Money Management product sales team on Stripe's largest opportunities, leading solution strategy and owning key customer relationships Serve as a "Voice of the Customer" internally, providing actionable insights to product stakeholders to influence the Money Management product roadmap and feature prioritization Provide critical insights on emerging opportunities—including stablecoin-based money movement and global financial access—to influence the product roadmap Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of technical sales experience, ideally within a fintech company 3+ years of product experience with embedded finance solutions—card issuing, treasury management, lending, or global payouts Excellent proficiency in English and Mandarin as this role would require you to work closely with mandarin-speaking stakeholders from the Greater China region Experience with integrating RESTful APIs into web applications Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences A passion for learning and researching current and emerging products to develop innovative solutions A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact Familiarity with compliance frameworks governing embedded finance: KYC/KYB, BSA/AML, card network rules, and money transmission licensing Experience enabling and scaling a GTM team Experience in systems design, with a background building and deploying complex financial applications