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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling, and cultivating the world's most exceptional people to do the very best work of their careers. Stripe is looking for a People Consultant to join our global team. This Chicago-based role will support Stripe managers and their teams, primarily in the United States and Canada. People Consultants at Stripe enable and support managers to build and lead successful teams. They have deep HR expertise and they leverage policies, experience, insights, and cross-functional partnerships—primarily with other People teams—to guide and coach managers, contribute to a culture of high performance, incrementally improve organizational health, and enable compliant, fair, and positive experiences for Stripes. What you'll do As a People Consultant, you'll help make Stripe a great place to work and grow. You'll partner with, coach, enable, and advise Stripe's people managers on all things people-related, including performance management and coaching, career development, employee relations, leveling, manager effectiveness, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, global tech company. Responsibilities Manager Coaching: Provide targeted coaching and consulting to managers at various levels to support their growth and effectiveness across a wide range of people-related topics, including performance management, career development, conflict resolution, and navigating organizational change HR Policy Expertise: Act as a subject matter expert on a range of HR policies and processes to support managers and employees Legal and Compliance: Work with legal counsel and external consultants to address complex issues and ensure compliance with labor regulations People Programs: Support key talent management initiatives such as annual cyclical programs, performance management, workforce reviews, and employee listening to ensure smooth and timely execution Reorganization Support: Guide and advise on change management and communications for team restructuring efforts Data and Insights: Analyze people and process data and trends to identify gaps in processes, policies, employee experience, or team dynamics User Focus: Ensure excellent employee experiences through key life-cycle stages, including onboarding and departure processes Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4–8 years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR Generalist, HR Business Partner, and Employee Relations partner), or equivalent experience in a business-facing role Direct Manager Support: Demonstrated experience independently advising and coaching managers at varying levels on performance management, employee relations, and team culture Legal Knowledge: Working knowledge of employment legislation and practices in the United States, including experience working with legal counsel on complex employee matters Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions Continuous Improvement: Actively seek ways to improve processes and demonstrate initiative to gain support for and implement changes that deliver positive impact Communication: Excellent written and verbal communication skills in English, including the ability to communicate clearly and credibly with managers at all levels Preferred qualifications Fast-Paced Environment: Experience working in a rapidly growing technology company or large organization AI Fluency: Knowledge and application of AI tools Canadian Employment Practices: Knowledge of employment legislation and practices in Canada Project Management: Proven project management skills with the ability to engage stakeholders effectively and deliver outcomes on schedule Facilitation Skills: Experience facilitating team effectiveness workshops with management teams
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. The People Consultant team helps to drive those efforts across our Tech, Core, and Business Organizations. This includes supporting our leaders and managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, and using data to develop best practices from first principles. What you'll do As a People Consultant, you'll help make Stripe a great place to work and grow. You'll work with business leaders, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people succeed. Responsibilities Partner with and advise front-line managers on all things people-related, including performance management and coaching, career development, employee relations, and leveling and team effectiveness with a strong focus on belonging and inclusivity Advise and consult front-line management on Stripe People policies and best practices, in collaboration with fellow People team members and counsel as necessary Partner directly with People Partners (HRBPs), managers, and leaders on wider organizational strategy and initiatives, including reorganizations Facilitate smooth rollout of key People programs, including front-line manager support for performance review cycles, compensation cycles, employee engagement surveys, and ad hoc programs Analyze and present on organizational health trends and insights to managers and leaders, managing tracking and reporting of some key people data to inform team strategy Ensure excellent employee experience through key life-cycle stages including the departure processes Work with legal counsel and external consultants to help ensure Stripe's compliance with local labor regulations Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum of 5+ years of HR experience, including at least 2–3 years in a client-facing HR role (e.g., HR Business Partner, Employee Relations partner) Experience partnering directly with managers on performance management, manager coaching, employee relations, team health, and team culture Strong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions' implementation Experience utilizing company policies and practices to determine appropriate recommendations for action Exceptional communication skills, both written and verbal Strong working knowledge of employment legislation and practices in Mexico Preferred qualifications Experience working in a fast-paced, growing environment, preferably in a technology company or a large-scale organization Project management skills, with an ability to design and execute clear processes while successfully engaging peers and stakeholders to deliver work on schedule Proven ability to identify areas for improvement and escalate recurring themes to key decision makers when needed
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a part of the Connect Design team, you'll lead product development for the largest complex users on Stripe—marketplaces such as Doordash and Lyft, and platforms such as Shopify and Woo. You'll drive the vision for how these marketplaces and platforms manage risk and compliance for their business and their users in the US and internationally. You'll work with other designers on the team to define the future of the experience for all Connect users on the dashboard. You'll utilize a broad set of product design skills including user interface design, user experience and interaction design, and prototyping. In this role, you'll be responsible for deeply understanding our users and product strategy to design and advocate for the highest quality product experience. What you'll do As a part of the Connect Design team, you’ll lead product development for Stripe’s largest complex users Marketplaces such as Doordash and Lyft, and Platforms such as Shopify and Woo. You’ll drive the vision for how these marketplaces and platforms manage risk and compliance for their business and their users in the US and internationally. You’ll work with other designers on the team to define the future of the experience for all Connect users on the dashboard. You'll utilize a broad set of product design skills including user interface design, user experience and interaction design, and prototyping. In this role, you will be responsible for deeply understanding our users and product strategy to design and advocate for the highest quality product experience. Responsibilities Own the end-to-end product design process from discovery through delivery Ship meaningful, high-quality experiences that balance business needs with usability Collaborate with engineering, product, and other stakeholders to shape the team's roadmap and goals from an impactful and measurable customer outcomes perspective Leverage insights from our UXR team to identify opportunity areas, and to validate potential solutions to pain points Partner with content design to craft compelling experiences that deliver the right information at the right time to the right user Work closely with other product designers to drive holistic solutions for our marketplaces and platforms and their users Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 6+ years relevant design experience at a tech, product-driven company Has experience working in a complex problem space such as B2B or SaaS interfaces A portfolio that demonstrates strong design fundamentals and polished UI craft Experience partnering closely with cross-functional teams to shape product direction and proven ability to influence teams Ability to balance user needs, business goals, and multiple stakeholder inputs Experience working horizontally across product areas on ambiguous and complex problems Confident presenting work to company leadership and skilled at communicating design decisions through a clear and compelling story Preferred qualifications Are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work Care about details and are excited to keep pushing your work until it is pixel-perfect Value working with a diverse group of people with different perspectives and expertise Love working with other designers to help them learn and grow—and have them help you learn and grow Are committed to building a sustainable and scalable business by balancing user and business needs
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Cash Platform team is part of Stripe's Money Movement Services Platform. We manage Stripe's FX and cash positions across the globe, owning two of the most commercially critical problems in our business: delivering the best possible FX trades for our users, and optimizing the cost and routing of cross-border payouts across countries. Stripe recently launched its own in-house bank, enabling near-instant movement of funds across accounts worldwide—and Cash Platform is at the center of bringing that infrastructure to Stripe's products and, increasingly, to our customers. What you'll do You'll work closely with engineering teams across Cash Platform and Money Movement Services, cross-functional partners spanning Legal, Treasury, Financial Crimes, and Sales, and senior stakeholders inside and outside Stripe. You'll define the strategy and roadmap for Stripe's FX and cross-border payout products, drive cost optimization and routing decisions at scale, and help shape the path toward monetizing Stripe's in-house banking infrastructure for users globally. Responsibilities You are expected to: Deeply understand the competitive landscape and define clear benchmarks for where Stripe's FX and cross-border payout products need to be Own the product strategy and roadmap for Cash Platform, balancing near-term cost and performance optimization with longer-term platform monetization opportunities Drive API design and technical decisions in close partnership with engineering leads, ensuring our infrastructure is both best-in-class and commercially oriented Lead cross-functional initiatives across Money Movement, Sales, and partner teams to accelerate delivery and adoption of FX and payout products Engage with senior customer and internal stakeholders to communicate roadmap direction, surface requirements, and build alignment Own decisions directly impacting the revenue and cost profile of Stripe's money movement business Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of product management experience Technically deep: You have a strong technical foundation—ideally as a former engineer or data scientist—and are comfortable owning API design decisions and understanding systems end-to-end, including what is expensive from a cost and latency perspective Business-minded: You make decisions through the lens of revenue and commercial impact; this is infrastructure, not consumer product, and you understand the difference Cross-functional by default: You thrive in environments where success requires tight coordination across engineering, finance, legal, compliance, and sales—not working in silos Domain experienced: You've worked on FX, cross-border payments, treasury, or similar financial infrastructure at companies like Airwallex, Wise, Revolut, Payoneer, Ramp, or a major financial institution Strong executor: You move with speed and urgency, can manage complexity across multiple workstreams, and have a track record of shipping in ambiguous, high-stakes environments Strong communicator: You radiate intent—partners, stakeholders, and leaders know where you stand, what's blocked, and what's coming next
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the role Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We are looking for an experienced product marketer to own and evolve the pricing narrative across Stripe's full product portfolio. This is a new role with the opportunity to shape how Stripe talks about pricing to users and sellers alike. You will lead the launch of new pricing constructs, bundles, and packages — own the end-to-end GTM strategy, planning, and growth for these efforts across our product suite. You will also develop value selling playbooks, train and enable our sales teams to effectively communicate and defend Stripe's pricing in competitive deals. In this role, you will partner closely with Growth Product, Sales, Product Pricing, Design, and web teams to drive adoption and revenue across both self-serve and sales-assisted channels. What you’ll do Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills Keep things organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track. Be ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right Act as a team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work Responsibilities Own and evolve Stripe's portfolio-wide pricing narrative, developing clear, compelling messaging and positioning for how Stripe prices its products. Train and enable sales teams to communicate, position, and defend Stripe's pricing in competitive deals. Develop value selling playbooks that equip sellers to articulate Stripe's differentiated value. Own the GTM strategy, plan, and growth for bundling and packaging efforts across Stripe's product portfolio, partnering with Growth Product, Product Pricing, Design, and web teams. Launch new pricing constructs, develop go-to-market plans, create messaging and positioning for different user segments. Who you are Minimum requirements 5–8 years of prior product marketing experience, with a strong preference for candidates with experience in B2B technology settings. Experience developing messaging, positioning, and sales enablement materials. Excellent verbal and written communication skills. Experience managing cross-functional GTM efforts, including working closely with product, sales, and growth teams. Ability to lead complex, multi-stakeholder launches from strategy through execution. Preferred qualifications Prior experience with pricing, packaging, and owning pricing-focused launches. Experience developing value selling playbooks and enabling sales teams. "Roll up your sleeves" mindset to get any job done.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you'll do Product Support Operations Associate is a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, and driving process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. Responsibilities • Troubleshoot and solve external user issues • Analyze our processes and instigate changes to help scale our operations and improve user experience • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features • Gain unique insights into how thousands of businesses on Stripe scale and operate • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization • Partner with global operations specialists or business process owners to run a critical workflow Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • You have a user-first mindset and are energized by the challenge of solving difficult problems • You have excellent communication skills, both written and verbal • You excel in analytical thinking and problem solving • You might have prior experience in customer service or internal and external user-facing operations • You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges • You have a process-oriented mindset and ability to get things done • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners • You're willing to work a weekend shift pattern of Sat-Sun and 3 weekdays. The SDC operates during daytime hours in 9-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm. Preferred qualifications • Prior experience or knowledge in user support • Prior experience working on projects or process improvement initiatives
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space Responsibilities Conduct a wide variety of analyses, including: Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program Analyzing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in Sanctions roles Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes Excellent English written, spoken and interpersonal skills, Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Self-disciplined, diligent, proactive and detail oriented You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement. What you'll do We're hiring a Security Engineer to build and scale the Bridge security foundation. This is a rare opportunity to design a security program from the ground up, while also leveraging the infrastructure, best practices, and tooling of one of the most mature security organizations in the industry. Responsibilities Design and implement the Bridge security roadmap from first principles to production. Identify and tackle the most important Bridge security risks quickly and pragmatically. Integrate with Stripe infrastructure where it makes sense, and find custom solutions where it doesn't. Lead threat modeling and hardening efforts for the Bridge money movement systems in collaboration with crypto and infra teams. Build key security capabilities, including monitoring, secrets management, incident response, access controls, and CI/CD hardening. Reinforce engineering best practices around secure development and infrastructure. Ensure Bridge meets compliance and audit expectations as we scale to more regulated markets. Collaborate cross-functionally with engineering, product, and the Stripe security organization to move fast without compromising safety. Who you are Minimum requirements 8+ years of experience in Security engineering. Experience building or scaling security programs at a startup or in an embedded role. Preferred qualifications Experience in fast-paced startup environments, building security practices from the ground up. Startup mindset—scrappy, pragmatic, and quick to solve the most critical problems. Comfort writing and debugging backend application code, with Ruby experience preferred. Comfort with ambiguity and ability to ruthlessly prioritize. Ability to balance security rigor with speed, especially in fast-moving environments. Clear communication across technical and non-technical stakeholders. Interest in the potential of crypto and stablecoins to power global financial infrastructure.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user first mindset and are energized by the challenge of solving difficult problems 2-4 yrs of experience in customer support or technical support You have excellent communication skills, both written and verbally You excel in analytical thinking and problem solving You might have prior experience in customer service or internal/external user facing operations You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You’re willing to work (no more than) one Saturday each month - you’ll receive a weekday off the following week Preferred qualifications Prior experience or knowledge in user support Prior experience in risk operations Prior experience working on projects or process improvement initiatives
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our internship program will provide an opportunity to work on meaningful products that will grow the GDP of the internet. Through the internship, you will work with many systems and technologies, gain experience in systems design and testing, and have opportunities to present your work to your team and the wider org. Each intern has a dedicated intern manager, and every project is part of the team’s roadmap and will directly help Stripe’s mission. What you’ll do Every internship at Stripe centers around a real, legitimate project that our customers urgently need, touching many parts of our operations and stack. We will support you in shipping it. Yes, you will actually ship it. Some recent projects include rebuilding our statistics aggregation service, building new service discovery systems, and many user facing projects like making it easy to understand error messages on Stripe Checkout. As a Stripe intern, you'll be tackling important projects to increase global commerce, while working alongside exceptional people who insist on doing their best work. You’ll learn from people with high standards who are great at inspiring others to do more and go further. We value technical and personal growth, and see our internship program as a vehicle to foster both. Responsibilities Write software that will be used in production, and has meaningful impact to Stripe Give and receive technical feedback through code reviews or design discussions Collaborate with other engineers and cross-functional stakeholders to proactively seek and incorporate feedback Learn quickly by asking great questions, by working with your intern manager and teammates effectively, and by communicating the status of your work clearly Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A strong fundamental understanding of computer science through pursuit of a Bachelor’s, Master’s, or PhD degree in computer science, math, or a related discipline Some experience and familiarity with programming, either through side projects or classwork. We work mostly in Java, Ruby, JavaScript, Scala, and Go. We believe new programming languages can be learned if the fundamentals and general knowledge are present Experience from previous internships or other multi-person projects, including open source contributions, that demonstrate evaluating and receiving feedback from mentors, peers, and stakeholders Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor and subject matter experts Preferred qualifications At least 2 years of university education, or equivalent work experience One or more areas of specialized knowledge balanced with general skills and knowledge, such as knowing more frontend technologies and, at a high level, how a service handles an HTTP request Understanding and some experience writing high quality pull requests, with good test coverage, and working knowledge to complete projects with minimal defects Familiarity with navigating and managing your work in new code bases, with multiple languages Ability to write clearly to explain your work to stakeholders, team members, and other Stripes
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Cards team at Stripe is responsible for the infrastructure, user facing features, and business of accepting credit, debit, and pre-paid card payments. Delivering the best offering for processing credit, debit, and prepaid cards is critical to Stripe’s mission, given the central role card payments play in internet commerce. What you’ll do As a Staff Product Manager for Cards Monetization at Stripe, you’ll be responsible for pricing Card payment products worldwide. Everyday - You’ll balance the needs of our customers and competitive landscape, while helping Stripe maintain its margins. At Stripe, Product Managers help build innovative payments products for our customers. Product development is an extremely collaborative effort between engineering, design, analytics, operations and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world. This strategically critical role offers significant exposure to Stripe's leadership as you will drive initiatives to create observability into Stripe’s margins and revenue realization on Cards, define pricing principles and streamline pricing operations. Working with Sales teams, you’ll build out B2B pricing stack, ensuring we automate bundling and discounting decisions. Finally, you’ll work backwards from merchants to define and deliver new pricing models that meet the needs of their growing businesses. This is a highly cross-functional role - On a day to day basis, you will spend your time between meeting customers (both internal and external), and working with your engineering, operations, analytics, network partnership, pricing, finance and GTM counterparts. You will use the voice of the customers, go deep into data, and leverage ML/GenAI as you define pricing strategies and build margin and revenue monitoring and alerting systems. In short, you’ll own business growth through pricing optimization. Unsurprisingly, your decisions will have millions of dollars of impact to Stripe’s business. Responsibilities Lead Card IC+ pricing/product. Launch Stripe’s IC+ pricing on Cards in new geos and grow adoption with enterprise users. Ensure we enable GTM teams with the right tools and cost assumptions to streamline sales and customer success processes for IC+ product. Lead Cards Monetization for Stripe. You’ll be defining what Stripe charges for card transactions worldwide. You’ll define pricing principles, drive pricing decisions and operationalize those decisions working with pricing, finance, marketing and GTM teams. To effectively set prices, you’ll work with engineering and data science to build observability into current pricing, margin and revenue realization. You’ll drive insights, and translate those into pricing recommendations. You’ll define processes for competitive analysis and regular pricing audits. Over time, you’ll work with engineering and data science to automate pricing processes. You’ll research best practices pricing automation (such as algorithmic bundling and discounting), and build out an end to end B2B pricing automation stack at Stripe. You’ll work backwards from customers, and keep a keen eye on competitors to identify new pricing models. You’ll build the business case, find ways to test, and if validated, work across the company to launch the new pricing models. On a daily basis, you’ll work with various stakeholders across the organization, including Engineering, Design, Data Science, GTM, Pricing, Marketing, PMs and Operations to drive flawless execution on product and pricing initiatives. Ultimately, you’ll co-own revenue growth and margin improvements for Cards business through IC+ launches and pricing improvements. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a product role Deep understanding of B2B GTM, Pricing and Contracting processes and tools Ability to effectively collaborate with engineering, product, data science, and cross-functional teams. Experience working with go-to-market teams in a B2B sales environment. Experience in B2B Pricing/Monetization Ability to deeply analyze data, derive insights, and make data-driven decisions. Proven track record of instrumenting and measuring product initiatives, including those with less obvious metrics. Strong written and verbal communication skills with a talent for simplifying complex concepts Proven successes in delivering continuous product improvement as well as 0 ->1 launches Ownership mindset and persistence to work on whatever it takes to ensure that your product is successful Proven ability to deliver high-impact presentations to executive audiences. Has the ability to thrive with a high level of autonomy and responsibility Preferred qualifications Prior background in Strategy Consulting and/or Finance Prior experience of building data observability platforms Experience in Payments, working with Card Networks or Banking partners. Experience working with ML, data science and data analyst teams. SQL proficiency will help.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . Regardless of team, you will own a critical piece of Stripe's payments stack, define product strategy that balances user needs with infrastructure complexity, and ship products that directly impact Stripe's revenue and the success of millions of businesses. What you’ll do We’re looking for Staff Product Managers who deeply understand their customers and want to make an impact on managing money at a global scale. Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively Collaborate with engineering, design, legal, and other teams to jointly shape product experiences that delight Stripe’s users Ensure we are building a reliable, performant platform, including system reliability, API extensibility, and latency Use metrics to inform your point of view and leverage analytics to measure success Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry product management experience (does not include internships nor includes co-ops) Experience in payments, fintech, financial infrastructure, or a closely adjacent domain (e.g., commerce platforms, banking, payment networks) and a track record of building highly impactful products Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility Background delivering successfully on multi-quarter roadmaps and aligning and influencing diverse stakeholders to achieve shared goals Strong business acumen and comfort with complex ecosystem and platform-level problems Preferred qualifications Bachelor's degree (or relevant degree equivalent): Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences Demonstrated success and strong execution track record in building payment products Experience working at scale — you've managed products handling high transaction volumes where availability, latency, and marginal basis points matter