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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Responsibilities • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network. • Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks. • Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions. • Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes. • This role may require weekend coverage as part of an on-call rotation. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 3+ years of experience conducting complex investigations. • 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders. • Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges. • Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements. • User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset. • Excellent written and verbal communication skills. • Ability to travel to vendor locations for up to 10% of the year. Preferred qualifications • Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud. • Experience investigating and mitigating card testing and account takeover attacks. • Experience designing fraud and risk workflows, analyst tooling, and process and procedural workflows. • Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Sales systems team is on a mission to build the most measurable, scalable agentic tools as well as transform seller tooling. As part of the Sales Systems team, you will lead a high-impact team building the systems that power prospecting workflows across our go-to-market motion. You’ll own the technical direction and delivery for tools and integrations that enable timely, personalized outreach, scalable list generation, accurate lead routing, and measurable pipeline creation. This role sits at the intersection of engineering, RevOps, Sales, Marketing, and Data — you’ll translate GTM priorities into reliable systems that materially increase SDR/BDR productivity and conversion. What you’ll do Responsibilities Work closely with product, program and business leaders to develop a long term vision and execute on sales systems strategy that scales seller motions. Adapt prioritization and staffing decisions as the team, business, and user demands progress Design and build delightful Stripe facing tooling and business critical services to support sales channel infrastructure Ensure our infrastructure is extensible, scalable, reliable, and meets SLAs for both external and internal users Improve engineering standards, tooling, and processes Build, lead, and manage a high-performing team of engineers Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have 8+ years of software engineering, including at least 1+ years of management experience Organizational leadership experience, including experience collaborating with executive leadership Experience proactively seeking feedback from users, business leaders, and subject matter experts Excellent verbal and written communication Support the engineering team in achieving a high level of technical quality, reliability, and ease-of-use Manage processes to help the team do its best work and engage effectively with the rest of Stripe Recruit great engineers, in collaboration with Stripe’s recruiting team Develop engineers on the team, helping them advance in their careers Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Collaborate with stakeholders across engineering to provide a wonderful user experience Preferred qualifications Experience in GTM domain owning seller automation platforms (like Salesforce) and other products that contribute to seller tech stack Experience with machine learning, recommender systems, lead to opportunity workflows and/or seller systems. Experience developing/shaping internally and externally facing products Experience building distributed systems or a microservices architecture Bachelors or Masters degree in a technical field (e.g., Computer Science)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the company's most important strategic priorities is to build great products and experiences for Enterprises—and we are at an inflection point in the growth of our Enterprise business, with significant momentum. The Enterprise team is responsible for ensuring all of Stripe's products and services best fit the unique needs of global, modernizing enterprises. Our Enterprise Product extends beyond our APIs and dashboards—to Enterprise executive engagement, our perception in the market, our partner ecosystem, how we collaborate with our users to bring them live, and our users' day-to-day interactions with our GTM and support teams—they're all part of the Product experience for these users. We focus on expanding and innovating on Stripe's platform in ways that help the largest and most complex customers run their businesses. Our work is highly cross-functional—partnering with almost every other team at Stripe—to execute on the priorities that matter most to Enterprises and ensure that they are successful on Stripe. What you'll do As a member of the Enterprise Strategy and Operations team, you'll build the infrastructure, processes, and organizational muscle to help our Enterprise business scale: Responsibilities Lead cross-cutting company strategy projects and collaborate with teams to implement changes Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve the goals of the Enterprise Engine Catalyst. You'll need to objectively evaluate teams' competing priorities and align stakeholders on the optimal solution for Stripe and our users Partner directly with senior leaders and cross-functional teams to accelerate progress, develop new operating models, and incubate new programs Establish new operating models in collaboration with key cross-functional teams, focusing on roadmap development and context alignment Coordinate annual and long-range planning efforts across teams contributing to the Enterprise segment, and drive alignment with partner teams to ensure a cohesive approach to planning Drive projects, timelines, and commitments on internal projects and customer deliverables Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in strategy and operations, product strategy, product management, or similar roles at technology companies, including highly cross-functional work spanning strategy, product, analysis, and operations in a fast-paced environment Critical thinking and first-principles thinking (e.g., ability to question how we work rather than simply executing), and the ability to zoom out to the most important questions Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed their company's operations and delivered quantifiable business impact Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales Demonstrated ability to thrive in influence without authority environments, execute with minimal guidance, and operate in contexts with a high degree of ambiguity Preferred qualifications Payments ecosystem or Enterprise software experience Ability to build trust and partner with senior leaders Ability to extract the key themes and learnings from a program and build business and investment cases based on these insights Comfort with SQL or constructing dashboards and structuring advanced data analysis to measure program success Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone About the team Privy is seeking a motivated, hungry Account Manager to join our GTM team. In this role, you'll own a book of 20 to 30 high-potential customer relationships and be responsible for driving them to production, deepening product adoption across Privy and Bridge/Stripe's suite, and expanding their usage over time. You'll be the connective tissue between our customers and our product, developer success, and go-to-market teams - obsessed with getting customers live and making Privy ubiquitous across their stack. As an Account Manager, you'll develop deep expertise in how our customers build with Privy, act as their internal champion, and drive activation and adoption outcomes across your portfolio. What You'll Do: Activation and go-live: Own the journey from signed customer to production launch. Drive urgency, remove blockers, and ensure customers get live quickly and successfully. Product adoption: Expand the breadth of Privy and Bridge/Stripe products your customers use. Identify natural next integrations (e.g. wallets to payments to onramp/offramp) and drive adoption across the full product surface. Relationship management: Own and deepen relationships with 20 - 30 high-potential accounts through regular check-ins, QBRs, and proactive outreach. Be the person customers call first. Retention and renewals: Lead contract renewals and commercial negotiations, ensuring high net retention across your book. Identify churn risk early and mobilize internal resources to address it. Expansion and upsell: When adoption creates commercial opportunity, drive pricing conversations and close expansion deals. New account handoffs: Partner with sales to ensure a smooth transition from closed deal to active customer. Own the post-sale relationship from day one. Customer advocacy: Serve as the voice of your accounts internally - synthesize feedback, quarterback engineering buildout requests, and contribute to product roadmap prioritization. Reporting and insights: Help deliver regular portfolio health metrics to leadership - go-live rates, product adoption breadth, usage trends. Surface patterns that inform GTM strategy. Who you are: We're seeking a proactive, relationship-driven individual who combines product instincts with genuine technical curiosity. You should be comfortable navigating complex customer organizations, driving customers toward production milestones, and translating customer needs into actionable internal priorities. Minimum Qualifications 5-7 years in account management, customer success, or a solutions/implementation role — ideally in developer tools, fintech, crypto, or infrastructure Track record of driving customers to activation, go-live, or adoption milestones Strong relationship-building skills across both technical and business stakeholders Comfortable with commercial conversations: renewals, pricing, upsell positioning Excellent written and verbal communication — polished and credible in front of enterprises Product-curious mindset: you want to understand how things work, not just what they do Ability to context-switch across 20–30 accounts without dropping balls Preferred qualifications: Passion for crypto, stablecoins, or developer infrastructure Experience coordinating customer-driven feature requests with product and engineering teams Familiarity with usage-based or consumption pricing models Experience driving multi-product adoption within a single account
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone About the team Privy is seeking a motivated, experienced Account Executive to join our growing Enterprise team. In this pivotal role, you'll be instrumental in driving our expansion within high-priority segments, such as neobanking, payments, and wealth management, by leveraging our enterprise playbook. If you're a hungry strategic thinker with a passion for building relationships and a deep understanding of the enterprise and fintech landscape, we want to hear from you. As an Account Executive, you'll have the exciting opportunity to contribute to our global growth strategy and become a key spokesperson for Privy's enterprise vertical. What you’ll do Lead Generation & Pipeline Management: Partner with the Head of Go-to-Market (GTM) to generate, close, and deliver a robust pipeline of enterprise prospects. You will build and iterate outbound campaigns based on feedback and manage a pipeline across multiple ICP's. Product Expertise & Discovery: Become an expert on Privy's products, confidently leading initial discovery calls with fintech prospects to understand their needs and demonstrate our value. Deal Cycle Management: Drive the full sales lifecycle from sourcing new opportunities to closing deals, serving as the primary champion for Privy accounts. Strategic GTM Support: Contribute to the overall GTM team strategy for both North America and global markets (Latam, Asia, Africa, etc) Market Analysis: Conduct in-depth market analysis to identify emerging trends, new opportunities, and shape our counter-positioning Industry Representation: Represent Privy at key industry events and conferences, serving as a knowledgeable and engaging spokesperson for our fintech vertical. Who you are We're seeking a proactive and results-oriented individual with a strong background in sales or business development within the fintech and crypto sector. You should possess excellent communication, negotiation, and sales skills, with a proven ability to build and maintain strong client relationships. 5-10 years of sales, business development, or similar experience, selling a technical product, with a track record of top performance A history of building your own pipeline through outbound, not just working inbound or inheriting a warm book Experience selling API-first or developer-focused products preferred; ability to lead discovery with technical buyers (CTOs, Heads of Product) without support from solutions engineering Familiarity with crypto infrastructure (stablecoins, on/off-ramps, wallets, custody) is a plus; you should at minimum be genuinely curious about the space and able to get up to speed fast A track record of running complex, multi-stakeholder enterprise deals involving legal, compliance, and engineering on the buyer side, through to close Comfort operating in an early-stage environment: you're as good at building a repeatable process as you are at following one Proven history of building deep networks within a specific domain, ideally fintech, payments, or crypto
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Enterprise Account Management team focuses on driving measurable expansion across a portfolio of strategic enterprise customers through deep account knowledge, flawless technical execution and strong cross-functional partnership. Why Bridge Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you’ll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts. What you’ll do As an Enterprise Account Manager at Bridge you will own a book of existing Enterprise and Strategic accounts and be responsible for deepening relationships, expanding revenue, identifying product gaps and driving product adoption, preventing churn and securing long-term renewals. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. As Bridge continues to develop within Stripe’s Money Management organization, you will also drive your customers’ adoption of additional features available through Stripe. Responsibilities Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Bridge/Stripe sales culture Think strategically about opportunities to scale account relationships beyond Bridge product adoption into wider Stripe use-cases Lead commercial negotiations and renewals to expand and retain customer revenue. Identify churn signals in your book and implement strategies to prevent revenue losses. Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience. Translate customer feedback into actionable product and process improvements to better serve scaled customer segments. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of full sales cycle or account management experience focused on existing business accounts; preferably selling a technical product, with a track record of top performance 6+ years leading complex sales cycles with Enterprise organizations required Ability to understand technical requirements and craft solutions across multiple products Ability to develop and execute account plans spanning multiple business units across complex organizations A knack for working well with a wide range of people, both internally and externally Strong presentation skills, particularly for in-person meetings with multiple stakeholders Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations. Superior verbal and written communication skills Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Willingness and ability to work in-office in London at least three days per week. Preferred qualifications Previous experience at a high-growth payments, fintech, crypto, or technology company. Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis. Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform. What you'll do As part of this role, you'll ensure customers in the SMB and Commercial segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs, and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important, the primary success metric is the growth of Stripe product revenue. Responsibilities Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid) Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings Scope projects accurately to ensure alignment between customer needs and our delivery capabilities Build and maintain strong relationships with the Sales team for effective service alignment Support user success by focusing on increasing Stripe product activations Scope projects accurately to ensure alignment between customer needs and our delivery capabilities Generate Professional Services revenue through selling packaged offerings Negotiate service contracts and statements of work for paid engagements Monitor customer success metrics across all segments to demonstrate ROI Help shape the evolution of our service offerings based on market needs and feedback Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of customer facing experience at a leading technology or payments company and a track record of top performance. Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development. Ability to understand technical requirements and match them to appropriate service offerings Strong judgment in determining which service offering best suits different user segments Experience qualifying opportunities and identifying upsell potential Strong communication skills with the ability to translate technical concepts for business audiences Experience working cross-functionally with sales, product, and delivery teams Ability to build strong relationships across different customer segments Preferred qualifications Experience selling technical implementation services in the payments or fintech industry Knowledge of Stripe's product suite and implementation requirements Background in solution selling with a focus on customer outcomes Understanding of API-based integrations and technical implementation challenges Experience in a high-growth technology company Familiarity with common e-commerce platforms and payment systems Track record of balancing free service attachment goals with revenue generation targets
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform. What you'll do As part of this role, you'll ensure customers in the SMB and Commercial segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs, and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important, the primary success metric is the growth of Stripe product revenue. Responsibilities Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid) Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings Scope projects accurately to ensure alignment between customer needs and our delivery capabilities Build and maintain strong relationships with the Sales team for effective service alignment Support user success by focusing on increasing Stripe product activations Scope projects accurately to ensure alignment between customer needs and our delivery capabilities Generate Professional Services revenue through selling packaged offerings Negotiate service contracts and statements of work for paid engagements Monitor customer success metrics across all segments to demonstrate ROI Help shape the evolution of our service offerings based on market needs and feedback Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of customer facing experience at a leading technology or payments company and a track record of top performance. Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development. Ability to understand technical requirements and match them to appropriate service offerings Strong judgment in determining which service offering best suits different user segments Experience qualifying opportunities and identifying upsell potential Strong communication skills with the ability to translate technical concepts for business audiences Experience working cross-functionally with sales, product, and delivery teams Ability to build strong relationships across different customer segments Preferred qualifications Experience selling technical implementation services in the payments or fintech industry Knowledge of Stripe's product suite and implementation requirements Background in solution selling with a focus on customer outcomes Understanding of API-based integrations and technical implementation challenges Experience in a high-growth technology company Familiarity with common e-commerce platforms and payment systems Track record of balancing free service attachment goals with revenue generation targets Professional fluency in Mandarin Chinese and English, as the role involves working with clients within the Greater China market
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Escalations team offers a single point-of-entry for all user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users. Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place. This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up. What you’ll do In this role, you will play a vital part in addressing user escalations at Stripe, focusing on swift and effective resolution. You’ll engage directly with users and the reporters of the escalations, while also collaborating with product and engineering teams to ensure user issues are resolved effectively. Additionally, you will leverage data and insights to identify trends, root causes and drive support improvements across the wider organization. Responsibilities Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution Communicate directly with users to solve the most painful problems, via email and phone Be accountable for timely and accurate resolution for all User Escalations within agreed service levels Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely Conduct thorough, data-driven root causes analyses of escalations, and work with partner teams to validate findings Share findings and insights with leaders through forums and presentations Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users’ first mentality Challenge the status quo, identifying how and where Stripe needs to improve to better serve users Help build the team and process from the ground up Support training and socialization efforts for process adoption across Stripe Build relationships with partner teams and drive accountability for completion of remediations Understand and help influence the relevant product roadmaps that will address the most frequent user escalations Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years of experience in a user support (customer facing) role Prior experience in troubleshooting and working on short SLA cases / escalations. Prior experience working on projects or process improvement initiatives Sound judgment and impeccable attention to detail Deep sense of customer care and users-first perspective Unflappable, exothermic energy under pressure Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience Solid stakeholder management skills and an ability to influence others to drive progress A sense of urgency and a drive to see issues through to resolution Preferred qualifications Experience leading multiple concurrent projects Analytical rigor and the ability to use data to inform decisions; comfort with SQL is a plus Experience in large / enterprise users is a plus
About the team The APAC Marketing team's mission is to engage priority audiences through impactful and relevant programs that drive awareness, growth, and adoption of Stripe across the region. Our Executive Marketing function sits at the intersection of marketing, sales, and senior leadership — orchestrating the programs that build and sustain Stripe's most strategic executive relationships across Asia Pacific. About the role The APAC Executive Marketing role owns the suite of programs that connect Stripe's leadership with the region's most important business executives. This is fundamentally a program ownership and governance role : you will design the frameworks, playbooks, tooling, and processes that enable teams across Australia/New Zealand, Japan, Greater China, India and Southeast Asia to execute these programs with consistency and excellence — rather than personally executing every detail. The programs in scope include: Corporate hospitality — activating Stripe's global sponsorship portfolio to deliver premium relationship-building experiences for executives in key markets Regional Advisory Councils (RAC) — extending the impact of Stripe's global Customer Advisory Board into APAC priority markets (Japan, Greater China, AUNZ) through targeted councils that gather voice-of-customer feedback and deepen executive relationships Global Delegation Experience — leading the APAC chapter of Stripe's invite-only delegation to Sessions in San Francisco, from field-level nomination through white-glove program execution in partnership with Corporate Events Executive visit orchestration — ensuring that Stripe executives visiting APAC are strategically deployed, their schedules are full and high-impact, and all outcomes are consistently documented Executive profile elevation — partnering with communications and marketing to build earned thought leadership presence for Stripe's APAC executives through speaking, social, press, and subject matter authority positioning Executive intelligence — building and maintaining a structured database of the most important executive stakeholders across Stripe's priority and must-win accounts in each market, ensuring every program is engaging the right people The ideal candidate brings a sales-aligned, account-centric approach to marketing — equally energised by designing and building programs as by running them. They are as comfortable in a quarterly business review as a marketing planning session, instinctively build critical paths and governance structures, and know how to move complex programs forward across a matrix of stakeholders without having direct authority over any of them. They can read an account situation, understand where an executive engagement creates real leverage, and work with a sales leader to prioritise accordingly. They are as effective influencing a regional sales director as they are coordinating with an executive assistant on a scheduling detail — and they understand that both matter equally to whether a program lands well. They bring the operational discipline to translate strategic intent into repeatable, scalable programs across markets as culturally and commercially distinct as Japan, Greater China, and Australia — whether that means building from the ground up or evolving what already exists. What you'll do Program Frameworks and Governance Build scalable playbooks, governance models, and operating processes for each executive program that regional field marketing teams can execute consistently across markets Define program objectives, success metrics, and critical path milestones; maintain documentation and tracking standards across all programs Identify and implement AI tooling, agency partnerships, and delegation models to manage operational complexity without expanding headcount Executive Intelligence and Database Define the eligibility criteria for executive stakeholders across Stripe's most important existing and must-win accounts in each APAC market — establishing a clear framework for who should be engaged through executive programs Build and maintain a comprehensive APAC executive database, drawing on first-party sources (sales nominations, CRM data, meeting history) and third-party sources (LinkedIn, industry data, event participation) to identify and verify the right stakeholders at each priority account Validate the database with regional sales leaders to ensure completeness, accuracy, and alignment with commercial priorities Tag and segment executives in Stripe's systems to enable easy access, filtering, and reporting — ensuring every executive program can draw on a reliable, current picture of who the most important stakeholders are across the region Corporate Hospitality Own the strategy and governance for Stripe's sports and cultural sponsorship hospitality programs in APAC, aligning activation design to customer relationship goals Partner with brand, regional marketing leaders, and sales to define guest identification criteria, invitation processes, and on-site experience frameworks Build repeatable activation playbooks that regional field marketing teams can execute with minimal lift and consistent quality Regional Advisory Councils Serve as the regional program DRI for the APAC RAC rollout across Japan, Greater China, and AUNZ, working in close partnership with the Global Executive Marketing lead Build and maintain the governance model, member selection criteria, communications templates, and program cadence for each market Partner with regional PMMs, sales leaders, and in-country GTM teams to shape meeting agendas; ensure each council delivers genuine two-way value for members and Stripe Global Delegation Experience (Sessions) Lead the APAC nomination process for Stripe's invite-only Sessions delegation, working with field sales across all APAC sub-regions to identify and qualify delegates Partner with Corporate Events to design the APAC delegate experience, from pre-arrival communications to on-site hospitality and networking Own post-event follow-up frameworks and measurement to capture engagement outcomes and feed insights back to account teams Executive Visit Orchestration Build the systems and standards that ensure visiting Stripe executives are maximally utilised in region — including a framework for identifying the highest-impact engagements, a playbook for promoting their profiles ahead of visits, and a briefing and outcomes documentation standard Work with executive assistants, sales leaders, and regional marketing to ensure exec calendars are filled with the right meetings, all documented consistently Act as the connective tissue between executive offices and regional field teams Executive Profile Elevation Partner with Communications, social media, and marketing functions to build a deliberate thought leadership presence for APAC Stripe executives across earned channels — speaking, press, podcasts, LinkedIn, and industry roundtables Develop a regional calendar of executive visibility opportunities and maintain an exec speaker bench with clear zone-of-genius positioning for each leader Reduce reliance on paid and sponsored appearances by building organic demand for Stripe executives as recognised regional experts Measurement and Reporting Define the measurement framework for each program — including member satisfaction, attendance, pipeline influence, and advocacy metrics Maintain a consistent reporting cadence to regional and global stakeholders on program performance Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of B2B marketing experience, with meaningful tenure in executive programs, high-touch relationship marketing, or sales-aligned marketing roles Deep APAC experience: you understand the business and cultural nuances of operating across key markets including Australia/NZ, Japan, Greater China, and Southeast Asia, and can tailor programs accordingly A strong instinct for working closely with sales and GTM teams — a track record of building process and governance from the ground up, managing critical paths, and navigating complex stakeholder matrices across enterprise accounts Proven ability to operate effectively across all levels: engaging credibly with C-suite executives and senior leaders, while also working through executive assistants and operational support functions to ensure flawless program delivery Excellent written and verbal communication skills — you write sharp briefs, crisp playbooks, and polished executive communications Strong organisational and project management skills, with experience running multiple concurrent programs across markets and time zones Proficiency with AI tooling and the drive to apply it to reduce operational overhead; comfort directing agencies and external vendors to extend execution capacity Preferred qualifications Direct experience running executive marketing programs such as Customer Advisory Boards, advisory councils, or executive sponsorship programs Experience activating sports or cultural sponsorships as part of an enterprise relationship marketing strategy Familiarity with CRM, account-based marketing platforms, and event management tools — including using data to build and maintain stakeholder databases Background in fintech, payments, cloud services, or enterprise SaaS Experience marketing to both enterprise and digital-native/platform companies Startup mentality: bias to action, comfort with ambiguity, and the ability to build structure and repeatable process where none currently exists Demonstrated success delivering executive programs in close partnership with global teams and external agencies
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments engineering powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities Work with other Stripe leaders to author Stripe’s card payments strategy Develop engineers on the team, helping them advance in their careers Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity Manage processes to help the team do its best work and interface effectively with the rest of Stripe Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: You thrive on a high level of autonomy and responsibility You encourage a healthy work environment that’s both supportive and challenging You’re excited to help engineers develop new skills and advance in their careers You’re clear and persuasive in writing and in person You lead by example, by setting the right context, and by helping teammates do their best work You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in an engineering management role. 8+ years of full-time software development experience. Demonstrated track record of successfully hiring, developing, and mentoring engineers. Ability to lead by example in fast-paced, high-impact, and ambiguous environments. Commitment to high operational rigor when working with production systems. Experience building extensible software solutions that scale with business growth. Adept at thriving in a collaborative, cross-functional, and cross-timezone environment, while fostering a positive team culture. Preferred requirements Experience with payments-related products Working in global and cross-regional environments Experience using AI tools to improve team execution, quality, and overall effectiveness Experience with building out new teams. Experience developing product platforms to serve other product teams. Proven track record collaborating with partners across multiple regions and time zones. Experience and comfort with being in a user facing role.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. What we are looking for: As an Android BSP Engineer, you will be responsible for the kernel and driver level system development, which includes building, troubleshooting, and writing automated tests for the Android system on our embedded payments platforms. This team works closely with partner teams throughout the hardware and software product lifecycle, from hardware manufacturing to Android app teams. We also work with external vendors on part selection and initial hardware bring-up. What you’ll do: Bring up new devices and lead debugging and performance tuning exercises that span multiple hardware/firmware/software teams. Design, implement, and maintain drivers and Android services that operate efficiently in a constrained environment and meet the reliability and security requirements of the industry. Own the definition of one or more work streams focused on hardware bring-up, peripheral drivers and communication, and power and performance management and optimization. Analyze bug reports and manage the defect resolution process (disposition issues, resolve issues, and report issue status). Interact with global teams with excellent communication skills to provide support information Routinely perform code reviews to ensure high quality designs and implementation Assist in ensuring quality and timeliness of product/feature development. Work closely with QA staff to ensure appropriate test cases are created, maintained, and executed. Proactively solve problems and work independently and within a team environment, with limited guidance. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years software engineering experience in device driver development, embedded systems, or operating systems 2+ years working with mobile or other connected devices Experience using automated testing, build systems, and inter-component communication protocols such as UART, GPIO, SPI, I2C, etc. Proficiency in C/C++ or Kotlin/Java Experience with Android OS, and familiarity with associated software development tools Degree in CS, CE, EE, or equivalent practical experience Experience adding, monitoring and parsing telemetry data to proactively resolve issues Fluency in both written and spoken English and Mandarin Chinese to be able to communicate with our vendors and users/customers Preferred qualifications Experience with ARM platform Experience working with microcontrollers Knowledge of EMV. Knowledge of cryptography, symmetric, asymmetric, key management and exchange is an asset. Experience with POS Hardware and peripherals. Knowledge and expertise of PCI technology, transaction processing, and related retail standards.