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About the job Who are we? About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team. Key Responsibilities Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team Ensure an exceptional employee experience by simplifying key processes Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE) Coordinate and lead key projects for improvement across HR Identify best practices that can be applied to improve work tasks and processes Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking Promote and lead change Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol Manage the case management system (Ops ticketing system) and team to establish service level agreements Partner with the HRIS team supporting HR technology upgrades Develop and maintain team standard operating procedures Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals Skills Proficiency in verbal & written communication in English Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage. Strong attention to detail. Ability to analyze and identify patterns in large data sets. Decision making aptitudes based on given guidelines and in ambiguous contexts. Must be comfortable working with large data sets. Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner. Minimum Requirements Minimum 5+ years of people and operations management experience Education - Grad/Post Grad in human resources or a related discipline Desired 8+ years of experience in People Operations Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce Ability to manage multiple projects simultaneously with minimal supervision Excellent leadership skills, data analytical & presentation skills, written & Communication skills Understanding of overall HR lifecycle – Core HR , Benefits, Talent Mobility, Equity, Compensation, Exits, etc.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Sales Enablement team equips Stripe's go-to-market organization with the tools, content, and systems they need to sell effectively and scale efficiently. We build and maintain custom applications, platforms, and operational infrastructure that power the seller learning experience at Stripe. Where others reach for something off the shelf, we design and build solutions tailored to our sellers. We move fast, operate with high standards, and care deeply about the people we serve. Our team culture is built on a few core beliefs–that community is our superpower, that innovation is our DNA, and that the best outcomes come from staying curious, solving for the real problem, and being ruthlessly focused on priorities while remaining generous with people. We're looking for a Global Sales Enablement Systems Administrator to join our team and help us keep our tools and platforms running smoothly while contributing to what we build next. This is a foundational role that sits at the heart of how our team operates. What you'll do As a Global Sales Enablement Systems Administrator, you will be responsible for the day-to-day administration, maintenance, and improvement of Stripe’s seller enablement platforms. You will serve as the primary point of contact for technical support across a variety of tools and as a key collaborator on new builds. Responsibilities Own day-to-day platform administration Administer and configure enablement and productivity platforms according to business needs, including user provisioning, content management, permissions, and integrations Keep our systems clean, accurate, and up to date across both third-party tools and homegrown applications Be the team's operational backbone Own and resolve support tickets across enablement platforms, ensuring sellers and internal stakeholders receive timely, high-quality responses Act as the first line of support for technical and access issues, and maintain platform hygiene Handle user management requests from our intake channels quickly and thoroughly Contribute to our homegrown platform Maintain and contribute to our custom-built enablement platform (HTML, JavaScript, Next.js, DB ORMs, React, Tailwind CSS) Serve as technical backup to the team's full-stack engineer on design and development work Participate in UAT and iterative testing as new capabilities launch Support our data and reporting strategy Build, maintain, and improve dashboards and data workflows that the team relies on for reporting, performance visibility, and operational decision-making Work with Google Sheets, Google Apps Script, and AI tooling Identify improvements and build smarter in AI-powered environments Proactively identify opportunities to improve efficiency, including building agents or automations to streamline recurring processes Notice what's not working, dig into the "why," and bring forward clear, actionable solutions and drive governance of our agentic workflows Leverage AI to build and maintain knowledge of how systems interact across the enablement stack, with an eye toward efficiency gains Develop and maintain documentation Keep runbooks, SOPs, technical docs, and user guides current so the team can self-serve and scale Ensure appropriate documentation and controls are in place across all administered platforms Partner across the organization Work closely with Enablement Program Managers, engineers, and business stakeholders to understand requirements and translate them into technical solutions Support cross-functional partners with data, testing, and operational tasks Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in a systems administration, technical operations, or related role Experience with system user management and user access provisioning Working knowledge of HTML, JavaScript, and CSS Experience working with Google Sheets or similar Foundational data literacy like reading reports, interpreting and understanding data structures, and running basic queries Preferred qualifications Curious and collaborative–you dig into root causes, lift others as you go, and give help as freely as you ask for it Background in sales enablement, adult learning, education technology, revenue operations, or a GTM-adjacent environment Experience with sales enablement LMS or CMS platforms such as Skilljar or Highspot Familiarity with tools like Asana or similar project tracking platforms Familiarity with building automations, APIs, scripts, or agents to streamline operational workflows Experience with Google Apps Script Experience building or maintaining homegrown web applications Experience with Git, CI/CD, and deploying to production environments Experience building modern full-stack technologies using Next.js, React, and Tailwind CSS.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Alliances and Channels team drives growth by building and scaling go-to-market (GTM) partnerships with world-class professional services firms, including global systems integrators (GSIs) and consultancies, alongside strategic technology leaders like AWS, Salesforce, and Adobe. Our mission is to provide users with a comprehensive ecosystem of technology and industry expertise, ensuring Stripe and our partners build high-growth, mutually beneficial businesses. We bridge the gap between Stripe’s platform and the specialized solutions our users need to scale globally. What you’ll do As the Emerging GSI’s Lead, you will activate and incubate a strategic portfolio of GSIs, driving ambitious GTM efforts. You will be responsible for sourcing, co-selling, and identifying opportunities to embed Stripe into GSI partners' products and platforms. A critical part of this role is owning the global business plan for Emerging GSI’s, ensuring mutual revenue growth and strategic alignment across their Payments, Industry, and AI practices. This role is centered on unlocking "sell-through" revenue by strategically embedding Stripe into our partners' proprietary products, platforms, and managed service offerings. Your objective is to ensure GSIs view Stripe not just as a payment processor to implement, but as a core infrastructure component of their own technology stacks and "as-a-Service" offerings. You will demonstrate an understanding of the Stripe Partner Ecosystem and the Stripe sales organization, using this knowledge to identify high-impact opportunities, support successful partner engagements, and ensure the highest standard of operational excellence. Responsibilities Define, enable, and operate the Emerging GSI strategy and global business plan, including associated KPIs, to transform them into high-growth, high-impact GTM partnerships Establish partnership goals and strategic direction while serving as the senior executive counterpart to GSI sponsors Lead the joint GTM strategy, covering strategic priorities, target markets, industry focus areas, joint solution development, pipeline generation, and deal closure Drive the GSI embedded solutions strategy, focusing on integrating Stripe into partner platforms and Managed Services offerings Incubate and scale high-impact pilot programs with select GSIs to validate and refine the embedded model for global deployment Unlock new revenue streams by positioning Stripe as a foundational component of GSI’s BPO, Managed Services, and Products / Platforms Evangelize the embedded model to GSI product leaders, articulating the commercial value of platform monetization through Stripe Cultivate deep executive relationships across GSI industry, payment, commerce practices, product owners, and managed services leads, expertly selling both to and with the partner Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred experience is a bonus, not a requirement. Minimum requirements 12+ years of experience in GSI Partner Sales and GTM, business development, strategic alliances, or platform sales, with a focus on global partnerships Proven track record of building successful joint GTM partnerships and solutions with GSIs Deep GSI expertise, including established executive relationships and a strong grasp of GSI internal structure and decision-making processes Leadership experience across strategy, sales, and solution development, collaborating closely with consulting partners and/or ISVs Understanding of the Managed Services Provider (MSP) landscape and how enterprises outsource functions like fraud and billing Process-oriented mindset with a drive to solve individual challenges while building for scale Exceptional communication and presentation skills, with the ability to engage diverse functional and technical leadership internally and externally Strong track record of exceeding revenue goals, specifically in partner-sourced or sell-through revenue Ability to define and implement new business models (e.g., transforming a professional services relationship into a recurring revenue model through a platform partnership) Preferred qualifications Experience in a Product or Platform partnership role at a top-tier Enterprise Cloud Software firm or within a GSI’s product arm
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Work with engineers, designers, and product managers to design and build highly scalable and secure consumer experiences that process billions of dollars per year Design and build APIs, services, systems and experiments that evaluate the effectiveness of new and existing product features against critical business metrics Coach and mentor junior engineers, assist in hiring, and partner to develop team culture/best practices Participate in all parts of the software development workflow to improve engineering standards, tooling, and processes Operate at the intersection of data science and software engineering - apply state of the art data analysis tools and ML to understand/improve product and user behaviors Build software including creation, modification, and testing of source code written in Ruby, JavaScript, Typescript, and JVM languages Who you are Minimum requirements 6 years of Software Engineering experience. Position also requires the following: 6 years of experience in building software with Typescript, Javascript, and Ruby; 4 years of experience in building web or mobile applications; 3 years of experience with SQL databases; 2 years of experience in writing technical design documents; and 1 year of experience in designing and implementing large scale consumer payment experiments. Salary: $190,400 – $285,600/yr. This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% remote work permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY23 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Planning Strategy and Operations team works at the intersection of corporate planning, GTM Strategy, Product, GTM and Regional Strategy and Operations with responsibility for ensuring that we land the Stripe annual rhythm in a smooth and timely manner. This entails three main pillars: • Building and landing foundations (tooling, process, and strategic changes) for next cycle • Ensuring budgets, territories, targets, comp plans, reporting, and enablement are delivered to GTM in a timely manner • Effectively managing in-year Account, Territory, Quota, and Adjustments Within this organization, the Central Policy and Operations team owns the processes, systems, and automation that power territory management, account placement, segmentation, and business adjustments at scale—processing over 10,000 account movements per month and operating critical workflows that serve the entire GTM organization at scale. What you’ll do We're seeking an experienced systems practitioner to own the end-to-end processes, Mechanization and Automation pillar for Central Operations end-to-end. In this role, you'll be the person who wakes up every day focused on ensuring our support tooling has a clear roadmap, our processes are documented and AI-enabled, and our operational systems are built to scale without adding headcount. You'll take ownership of how we design, build, and evolve the systems that underpin Stripe's territory, segmentation, quota, and adjustment infrastructure. This means moving beyond maintaining what exists today—you'll architect what comes next. You'll drive the transition from legacy tooling toward Stripe-native solutions, reduce contractor dependency through intelligent automation, and ensure every process is auditable, documented, and delegatable. This is a role for someone who understands the difference between automating a broken process and redesigning it before automation—and has the experience to know which one to do when. Additionally, being able to work cross-functionally at 500-foot collaboration and working at 20,000 feet as needed. Responsibilities Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement Architect the path to transition off external tools toward Stripe-native tooling—building the business case, influencing resource allocation, and measuring ROI Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals) Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation Anticipate system integration risks and resolve them before they become escalations—including cross-system data movement between Salesforce, territory engines, and reporting infrastructure Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment—from business case through implementation and ongoing optimization Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications Preferred qualifications Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management) Familiarity with territory management, sales operations planning cycles, or GTM systems at scale Background in designing processes for AI enablement—structured documentation, task decomposition, and governance frameworks Experience managing vendor relationships or coordinating with external implementation partners
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The GTM Product Marketing team sits within Stripe's Product Marketing org. We make sure Stripe sellers walk into every conversation prepared, confident, and armed with the right story. As Stripe's center of excellence for general product enablement, we set the standard for how sellers learn and pitch our products, drive consistency across product suites, and act as Marketing's Voice of the Field — surfacing seller insights to sharpen upstream messaging and positioning. We translate product value into seller-ready narratives, resources, and enablement — and we measure our impact on seller confidence and how effectively our teams pitch, qualify, and close. Stripe's Commerce Experiences products (Optimized Checkout Suite, Link, Terminal, Agentic Commerce) help businesses convert more customers across every channel — from online checkout, to digital wallets, to in-person commerce, to the emerging world of AI-driven shopping. We're looking for an exceptional GTM product marketer to bring Stripe's story to market. In this role, you'll be the connective tissue between product, marketing, and the field. You'll translate complex commerce and checkout capabilities into compelling narratives and seller resources that resonate with our users and drive adoption. You'll equip customer-facing teams to confidently pitch all our solutions, answer technical questions, and speak to the roadmap. You'll also elevate seller and field insights to refine product positioning and messaging. What you’ll do As the GTM PMM for Commerce Experiences, you’ll need to quickly build a deep understanding of Stripe’s Commerce Experiences products, buyer personas, and differentiation. You will: Own the content development and GTM enablement strategy across the sold funnel — creating seller-ready resources (pitch decks, FAQs, value props, talking points) that translate product positioning into clear, differentiated customer value propositions for enterprise, mid-market, and platform buyers. Partner with Market Intelligence to monitor and understand commerce, checkout, and emerging agentic commerce market trends, competitive dynamics, and seller-facing competitive narratives — synthesize insights, and leverage these to build differentiated positioning. Design and deliver training programs that build seller expertise across the Commerce Experiences portfolio. Prepare sellers for major product launch events like Stripe Sessions, and to understand the details of the roadmap product is building. Leverage data and insights to identify enablement and knowledge gaps, prioritize asset development, launch new content, and measure effectiveness on seller confidence and other KPIs. Surface field insights on a regular cadence — through monthly readouts and structured retros — to inform core PMM positioning and product roadmap. Minimum requirements 3+ years of product marketing experience, preferably in B2B tech. Direct experience with checkout, ecommerce, digital wallets, agentic commerce or other commerce platforms is strongly preferred. Experience with Enterprise sales cycles and technical products. Excellent communication and presentation abilities, with a proven track record of distilling complex strategies into clear, compelling narratives. Strong stakeholder management skills. Ability to move quickly without compromising attention to detail or polish. A self-starter who thrives in fast-paced, ambiguous environments and can manage multiple priorities simultaneously. Comfort with data-driven decision making and measuring marketing impact. Ability to collaborate effectively with stakeholders across Product, Sales, and Marketing, and contribute to alignment on shared goals. Preferred qualifications Demonstrated comfort working with, and presenting to, senior leaders across a variety of disciplines. Strong collaboration skills, a tendency to seek and share alternative views, and an ability to earn stakeholder confidence Experience using or building AI-powered tooling to accelerate seller productivity or content development.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for consultative and creative recruiters to grow and scale our Go-to-Market (GTM) team. The GTM organization at Stripe encompasses our Sales team, Marketing and Sales Development, GTM and Product Operations, and Professional Services. These teams are expanding in the region, focusing on bringing new users onto the Stripe platform, supporting our existing users' scale, and growing their businesses. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Develop and execute strategic sourcing plans to identify and engage top talent, ensuring a robust and inclusive candidate pool for current and future hiring needs Conduct regular market research and analysis to stay informed about talent trends, using insights to inform recruiting strategies and address potential challenges Partner with senior leaders across the organization to understand their hiring objectives and develop recruiting strategies aimed at achieving headcount goals, with an emphasis on expanding our GTM teams across the US, LatAM and Canada Track and analyze recruiting metrics, providing regular reports on hiring progress to business leadership to ensure transparency and alignment with goals Propose and implement creative and scalable changes to the existing recruiting strategy to enhance efficacy and reach Work closely with cross-functional teams—including Finance, People Ops, Benefits, Onboarding, and Legal—to deliver a seamless and high-quality candidate experience Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of full-cycle Recruiting experience in a fast-paced, high-growth environment including in house experience Excellent verbal and written communication skills Strong ability to build relationships with senior leaders and effectively influence decision-making processes Strong drive to identify and engage top talent, fostering relationships with candidates Proven ability to utilize data insights to identify trends and refine recruiting processes, enhancing efficiency and outcomes Flexibility, adept at shifting tasks and priorities in response to changing circumstances Preferred Qualifications Proficiency with Applicant Tracking Systems (ATS), such as Greenhouse, Lever, or similar platforms Experience leveraging sourcing and CRM tools (e.g., Gem, LinkedIn Recruiter) to build and manage talent pipelines Strong working knowledge of recruiting analytics and reporting tools to drive data-informed hiring strategies Familiarity with scheduling, communication, and collaboration tools (e.g., GoodTime, Slack, G Suite) Ability to quickly adopt new recruiting technologies and optimize workflows for scale
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments online and in person, embed financial services, power custom revenue models, and build a more profitable business. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Communications team builds and protects Stripe’s reputation and influence across the world. We’re looking for a highly entrepreneurial and creative professional to lead our regional communications as we grow our business across the Asia-Pacific region. What you’ll do The ideal candidate is both strategic and hands-on. They’re an exceptional strategist, with a proven ability to synthesize a wide range of inputs and perspectives into an effective game plan. They’re entrepreneurial and pragmatic, enjoying the adrenaline rush of shipping ambitious projects at pace and keen to invent new approaches rather than reverting to the familiar. They have a deep understanding of regional issues and economic trends, and an understanding of how financial infrastructure drives growth. They’re an excellent manager and coach, able to accelerate the development of high-performing colleagues. Responsibilities Define and own our communications strategy for the APAC region, including our Singapore headquarters and Southeast Asia and India , building the right approach to support the growth of our users and of Stripe’s business in the region. Develop and execute creative, high-engagement communications initiatives . Use a first-principles approach to build creative campaigns that strengthen our reputation in the region and advance economic growth. Work closely with Stripe users and partners to infuse their voices into campaigns, news announcements, and other activities. Develop and maintain relationships with Stripe users, influencers, reporters, and opinion formers. Manage our team of APAC country comms leads , including our leads for Australia and New Zealand, Japan, and Greater China. Who you are Minimum requirements 12+ years of relevant working experience in communications. Stellar writing ability. Deep knowledge of the APAC region (preferably including experience working across Southeast Asia and/or India). An excellent people manager and coach. Strong corporate communications experience, including issues management. You should include these in your application: Resume or LinkedIn profile. Writing samples are always welcome. Any information you think would be most useful for us in understanding your background and accomplishments. Location : Singapore (currently residing, or willing to relocate). Sydney may be considered for a candidate with an extraordinary skill set. This role requires regular in-office presence to foster collaboration, connection, and team impact.
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s largest users including Enterprises, Digital Natives, and SaaS Platforms. We also work with the world's most innovative startups and mid market users to position our offerings and solutions for their use cases. At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. As head of Solution Architecture for our existing business, you will lead, build, and mentor a world class pre-sales engineering team to grow the existing user base through upsells and cosells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners Recruit, hire, lead, retain and coach a world class pre sales team. Be an advocate for presales within the organization Align with a leader for the business line to understand trends and share insights for Stripe’s leadership and product teams Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Serve as an executive champion and lead EBCs with important customer base Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities Drive collaboration across teams to influence and unify stakeholders at all levels of the organization Lead and support the team in complex evaluations, problem solving and challenging customer environments Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices Act as an escalation point for pre-sales and post sales technical issues that arise Minimum Requirements You must have at least 6+ years of pre-sales leadership experience and 16+ years’ experience within a technical sales function A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses Experience working with Enterprise, Digital Native, SaaS Platform business models Energy, enthusiasm, and passion for making customers successful Previous technical sales experience with APIs and/or payments industry experience Strong executive presence and ability to foster deep relationships with our users Bachelor's degree or equivalent military experience required Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team Stripe's Finance Operations (FinOps) organisation delivers elegant financial services that are efficient, precise, and resilient—yielding a consistent, delightful experience grounded in controllership. Our service pillars span Accounts Payable, Accounts Receivable, Travel & Expense, Payroll, and Monetisation Operations, with a sixth function—FinOps Strategic Enablement—driving AI adoption, process excellence, and scalable infrastructure across all pillars. Stripe's Bangalore Finance (BFin) hub is the largest concentration of FinOps and Controllership talent at Stripe and is central to our strategy of scaling financial services 10x without a proportional increase in cost or complexity. BFin houses teams responsible for: Accounts Payable & Vendor Onboarding — end-to-end supplier invoice processing, payments, and vendor lifecycle management Travel & Expense — T&E policy compliance, employee reimbursements, and corporate card management Payroll — accurate, timely compensation for Stripe employees across APAC and EMEA Monetisation Operations — operationalising custom pricing and billing for Stripe's largest enterprise users Controllership — BLR — accounts receivable support, bank account management, and entity-level financial controls The Role As Head of Finance Operations, Bangalore , you will own the strategic and operational leadership of the entire BFin organisation. You will manage a team of team leads and managers—each running a distinct FinOps pillar—and will be the senior operational voice for Stripe's finance hub in India. This is a builder and operator role. You'll set direction, elevate your managers, improve processes, and build trust with global Finance leadership—all simultaneously. You'll have a direct line to the global Head of Finance Operations and be a key contributor to decisions that shape how Stripe's financial services scale. What You'll Do Lead and Grow the Bangalore FinOps Organisation Own the full people leadership of BFin: manage 4–6 team leads and managers across AP, T&E, Payroll, MonOps, and Controllership, with a combined org of 60–100+ Stripes Set a clear performance bar, develop your managers' leadership capabilities, and build a culture of ownership, precision, and psychological safety Actively manage talent density—attract strong candidates, address underperformance decisively, and retain top performers through meaningful development Translate Global Strategy into Bangalore Execution Partner with the global Head of Finance Operations to translate Stripe's FinOps strategy into clear BFin operating plans and Stripe OKRs Ensure every manager in Bangalore understands what they're building toward, how their work connects to company outcomes, and where they have autonomy Represent BFin's capacity, capabilities, and constraints in global planning; advocate credibly for resourcing decisions Drive Operational Excellence Own BFin's key service metrics: accuracy rates, processing cycle times, SLA adherence, cost per transaction, and employee satisfaction Establish a continuous improvement cadence—regularly auditing processes, identifying root causes of friction, and driving structured remediation Champion Lean, Six Sigma, or equivalent methodologies as a discipline embedded in culture, not just process documentation Partner with FinOps Strategic Enablement to identify AI and automation opportunities; fix the process before automating it Build Scalable Infrastructure Design and maintain the organisational model and operating cadences that will support 2x–10x volume growth without proportional headcount growth Define and evolve BFin's service catalogue, tiering, and SLAs in coordination with global FinOps leadership Ensure finance systems, controls, and data quality standards in Bangalore are fit for a public-company-ready financial infrastructure Steward Risk and Controllership Embed strong internal controls into every BFin process; partner with Accounting, SOX, and Internal Audit to maintain a robust controls environment Proactively identify control risks, escalate with appropriate urgency, and own remediation Maintain compliance with regulatory, tax, and entity-specific reporting requirements across Stripe's India-based legal entities Influence Stakeholders at Scale Build trusted partnerships with global Finance Operations leads, Accounting, Legal, HR, and Engineering Communicate BFin's roadmap, achievements, and blockers with clarity and data—this is Stripe, so you need to write well Navigate ambiguity, manage competing priorities, and drive alignment across time zones without escalating unnecessarily Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 18+ years of relevant experience in Finance Operations, Accounting Operations, Shared Services, or Business Finance—including meaningful experience in a GCC, Captive, or SDC environment Proven manager of managers: you've led teams-of-teams with 40+ total staff across multiple functional domains; your direct reports are themselves people managers Operational builder: you've moved a Finance Operations org from one level of maturity to the next, with concrete, measurable outcomes (reduced error rates, faster cycle times, scaled volume without proportional cost growth) Deep domain expertise in: Accounts Payable, Payroll, Travel & Expense, Accounts Receivable / Billing, Monetisation / Revenue Operations, or Corporate Controllership Structured improvement methodology: direct, hands-on experience with Lean, Six Sigma, or formal process redesign—not just conceptual familiarity Track record of driving AI and automation adoption within Finance Operations or Shared Services Exceptional written and verbal communication; comfortable presenting to senior leadership and reconciling multiple stakeholder perspectives in writing Bachelor's degree in Finance, Accounting, Business, or a related field Preferred Qualifications Experience at a high-growth technology company or fintech Familiarity with enterprise finance systems: Oracle Fusion, Workday, Anaplan, or equivalents Experience leading distributed teams across multiple time zones with US/global counterparts Working knowledge of India-specific regulatory requirements (TDS, GST, FEMA, labour law) as they intersect with Finance Operations What Makes This Role Exciting Build at real scale — Run Stripe's largest Finance Operations hub, with broad ownership and real resources to shape the team Senior visibility — Direct line to the global Head of Finance Operations, with regular presence in global Finance leadership forums Transformational moment — BFin is moving from a cost-effective execution hub to a strategic centre of excellence; you'll define what that looks like AI-forward environment — Dedicated Enablement resources (FinOps Strategic Enablement team) sit alongside your org to accelerate automation and AI initiatives Global career platform — BFin operates as an integrated part of a global team, providing cross-domain exposure and a clear path for further growth
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) provides operational leverage and expands the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers' products and users, and requires us to invest significant resources into building this experience ourselves with talented teams of Stripes. What you'll do As a Head of Learning and Quality, SDC, you will be responsible for building the strategy for both the spaces of Training, Learning, and Development and Quality, hiring and growing the teams, executing per plans, and playing a critical role in building a world-class organization that learns continuously and delivers excellent quality output. For Learning and Enablement, you will ensure a high and consistent bar for learning and development across all stages of the employee lifecycle, from onboarding to professional development that supports Stripe's broader strategies. You will work closely with Ops leaders from different lines of business and central Enablement and Training teams to customize training needs and build a robust training program that will support SDC scale and growth. For Quality, you will need to collaborate effectively with Global Central Learning team to build the relevant quality audit frameworks that will be applied for different lines of business, plan and hire quality analysts, perform rigorous quality analysis, share findings and insights, and work with Ops leaders across the organization to keep pushing the bar on overall quality. This role will also be pivotal in building robust feedback frameworks for product, process, and workflow changes that improve the overall performance of the business. Responsibilities Be responsible for delivering high-quality training for all lines of business for SDC globally—own the complete management of our L&D programs: facilitation of onboarding and training curricula, auditing our training processes, conducting gap analysis, and evaluating the impact of learning interventions Build training frameworks, work with Ops leaders for an execution strategy, work with cross-functional partners to influence content strategy, and measure training effectiveness Coordinate a growing team of on-site and remote facilitators, SMEs, coaches, and QAs Work closely with Stripe learning teams to define both the long-term strategy and the short-term tactics for high-impact training initiatives Conduct assessments and analysis to identify and address new development needs Build and execute a robust professional development framework for SDC, driving both improvements in growth within Stripe and reducing churn Be responsible for identifying and building a robust quality audit framework for various operations at the SDC Rigorously measure quality of operations, share insights and corrective actions with Ops Leaders, and ensure that the bar for quality keeps going up Partner closely with all Ops Leaders of various lines of business in continuously identifying evolving needs in areas of training and quality, and cater to the needs. Build strong relationships with cross-functional leaders to ensure consistency across Stripe and share and learn from best practices. Develop and manage various processes necessary to allow the Quality and Training organization to operate effectively. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have 12+ years of experience setting up and leading Quality teams or Training teams or both. You have prior relevant experience in a high-growth technology company. You have proven success building processes and training systems that deliver consistent, high-quality results and are adept at balancing operational rigor and systems thinking with a human-centric approach to education and culture building. You have proven experience in building a strong Quality assurance organization, measuring ops delivery quality and improving it. You are comfortable working within ambiguity while building processes and programs at scale. You have a strong operational background and a track record of making data-driven decisions to problem solve amidst fast-paced and highly ambiguous environments. You have strong experience in building teams, managing managers, developing people, and creating a strong identity and culture. You have experience working with multiple operational teams with highly complex products, working across global time zones, and lines of business. You have experience in running a centralized organization, getting buy-in from senior stakeholders, and bringing a vision to life. You have excellent written and verbal communication skills and an ability to articulate complex topics in an easy-to-consume way. You have business proficiency in written and spoken English.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Marketing Operations team drives excellence across the shared infrastructure that the marketing and sales development teams depend on: lead routing and lead management, prospect data, campaign production, marketing systems, and sales development systems. The infrastructure covers three vertical channel groups: inbound and outbound sales, digital marketing, and in-person events. We ensure that the underlying operations and systems are reliable, scalable, and well-maintained. In close partnership with Demand Generation Systems, Marketing Operations enables global and region marketers and Sales Development Representatives to focus on driving revenue rather than wrestling with operations and systems. What you’ll do We are looking for a Head of Marketing Operations to lead a critical team to help power Stripe's growth. You will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. You will be directly responsible for a global marketing operations team of 15-20, in addition to 25-30 production specialists with a dotted-line reporting relationship. Responsibilities Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development Ensure that we accurately route and progress leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines Ensure that we generate and maintain sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach Ensure that we produce digital marketing campaigns with velocity and at the highest quality Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams Build, develop, and retain a high-performing marketing operations team Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity Experience leading programs across multiple functional areas simultaneously Track record of driving measurable improvements in B2B marketing operations Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes Ability to build working prototypes and demos with AI to solve marketing operations challenges Prior responsibility for launching AI solutions to sales development or marketing teams Preferred qualifications 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives