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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe powers businesses all over the world. We process payments, run marketplaces, detect fraud, help entrepreneurs start a business from anywhere in the world, build world-class developer-friendly APIs, and more. Nearly every system we operate interacts with sensitive financial or personal data—making security a top priority for Stripe. Stripe will succeed at our mission of increasing the GDP of the internet only if we prove ourselves worthy of our users' trust. As an engineer on the Security team, you'll design and develop frameworks, systems, and solutions to ensure the security of Stripe's engineering infrastructure and, most importantly, privacy of our users' data. The Cloud Security team accelerates Stripe's business priorities by building core security controls and services that empower teams to build quickly and securely on top of a well-governed cloud platform and partnering with infrastructure teams to advance select critical business priorities using novel infrastructure or integrations as that platform expands. What you'll do Responsibilities Design, build, and operate the core security infrastructure used by all of Stripe's engineering teams in close collaboration with other stakeholders and our users Uphold our high engineering standards and bring consistency to the many codebases and processes you'll encounter Contribute to team learning by improving engineering standards, tooling, and processes Design and build durable solutions that will advance Stripe's security beyond the state of the art Help expand Stripe's cloud footprint on top of secure, paved roads and guardrails Optimize for security controls that have delightful user experiences Partner closely with infrastructure and engineering teams building integrations with our cloud infrastructure or adopting new cloud managed services Make impactful decisions about systems and security—their edge cases, failure modes, and life cycles Use data to determine appropriate baselines against which to measure security Define infrastructure that reliably feeds signals to threat teams Evaluate and prototype new security tools and practices You may work on Designing and implementing controls that support security invariants and enforce our security principles while providing a surprisingly great user experience Providing a migration path for newly acquired companies onto the Stripe Secure Platform, embedding with their engineers and biasing for action CI tooling for platform-related configuration, including IAM roles, SCPs, and associated components Guardrails and security controls for both commonly used and newer cloud technologies Expanding our cloud identity infrastructure to provide paved paths for AI and agentic access Automation tooling for continually driving down permissions and access across our cloud services Who you are Minimum requirements Empathy, strong communication skills, and a deep respect for the power of collaboration A learning mindset, regardless of level or experience The ability to drive clear next steps when encountering ambiguous spaces without clear lines of ownership High standards for code quality and a constructive attitude to help others raise the bar Software engineering experience in a high-stakes production environment A knack for considering how systems can fail and how to fix them An ability to think creatively and holistically about reducing risk in a complex environment Experience with security on one or more of AWS, Azure, or GCP Preferred qualifications Experience conducting threat modeling of software or infrastructure in cloud-native environments Experience with Linux systems, Kubernetes, and container-based platforms Prior usage of security monitoring tools (e.g., CSPM, CNAAP) Experience in a multi-cloud or complex cloud environment A knack for considering how systems can fail and how to fix them An ability to think creatively and holistically about reducing risk in a complex environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments engineering powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities Work with other Stripe leaders to author Stripe’s card payments strategy Develop engineers on the team, helping them advance in their careers Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity Manage processes to help the team do its best work and interface effectively with the rest of Stripe Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: You thrive on a high level of autonomy and responsibility You encourage a healthy work environment that’s both supportive and challenging You’re excited to help engineers develop new skills and advance in their careers You’re clear and persuasive in writing and in person You lead by example, by setting the right context, and by helping teammates do their best work You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in an engineering management role. 8+ years of full-time software development experience. Demonstrated track record of successfully hiring, developing, and mentoring engineers. Ability to lead by example in fast-paced, high-impact, and ambiguous environments. Commitment to high operational rigor when working with production systems. Experience building extensible software solutions that scale with business growth. Adept at thriving in a collaborative, cross-functional, and cross-timezone environment, while fostering a positive team culture. Preferred requirements Experience with payments-related products Working in global and cross-regional environments Experience using AI tools to improve team execution, quality, and overall effectiveness Experience with building out new teams. Experience developing product platforms to serve other product teams. Proven track record collaborating with partners across multiple regions and time zones. Experience and comfort with being in a user facing role.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the role Stripe is looking for AI-enabled builders. If you are looking to apply your skills at a company that deeply cares about quality with global scale, we'd love to hear from you. We're looking for early career engineers who can solve problems, write code, ship features, and iterate quickly, all with a core focus on elevating Stripe’s craft and quality. This is a 12-month intensive training program where you will be paired with a host team within Stripe, given a broad mandate, and ideally placed full time in a Product Manager role after completion of the program. What you’ll do Embed yourself deeply with Stripe’s users . Our users expect Stripe to provide the best financial technology that is also enabled with deep insights, automations and features that only AI can solve. You will work with users on a daily basis to understand their needs and forge new solutions. Own the entire lifecycle . You'll take a user problem from initial discovery through design, implementation, deployment, and iteration. Build on a home team, learn across Stripe . You'll start on one team (e.g., Dashboard, Docs, Crypto, Payment Methods) and eventually land a full time role as a Product Manager. Ownership mindset . When you hit technical constraints, unclear requirements, or process friction, you'll figure it out. You'll navigate codebases, track down answers, and push through obstacles. Optimize how you work, not just what you build . You'll constantly refine your workflows and tooling to increase your leverage. Every bottleneck is an opportunity to automate or improve; and then show others how to achieve our end goals. What success looks like Users win : You deliver meaningful features and improvements week after week. Users see real impact from your work. Quality and speed : You maintain Stripe's quality bar while moving faster than traditional team-based development. Influence : Your approaches to AI-enabled development spread to the rest of the team. You help others level up their AI skills. Logistics Location : In-person at Stripe offices in San Francisco, Seattle, or New York. You'll benefit from direct collaboration and a strong support network as we figure this out together. Experience level : New grad or 0-2 years of professional experience, with a CS or engineering degree. We care more about what you've built (through internships, personal projects, or school) than years of specific experience.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. What you'll do You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers Partner with global counterparts in EMEA and AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement Project manage marketing campaign production across the globe, including managing handoffs Support Marketo workflows, performance marketing operations, and event analysis Ensure reportability of core operations cycles Optimize Marketing Operations processes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years relevant work experience in Marketing Operations 5+ years of experience in leading teams 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work Experience building strong cross-functional partnerships with Marketing and internal technical support teams Experience leading end-to-end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations Solid analytical skills and a strong understanding of technical concepts Preferred qualifications A startup mentality with a bias to action and the ability to flex in a fast-paced environment Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business Experience at highly dynamic, high-growth tech companies Great service mentality and track record of building positive relationships with peers The ability to thrive on a high level of autonomy, responsibility, and ambiguity
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe's products. Product Designers work directly with Engineers, Product Managers, Data Scientists, and Marketers, as strategic partners, in each product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about. The Global design team crafts product experiences that make cross-border selling as simple, performant, and scalable as domestic sales. Experiences empower businesses to easily expand into new markets worldwide without the friction of complex global operations, ranging from localized checkout experiences and comprehensive payment method coverage to handling global tax compliance and cross-border money management. Because of its global reach, this team's efforts drive significant impact for our users and business and navigate the unique challenges of designing for regions with dozens of currencies, languages, and regulatory frameworks. What you'll do As a product designer, you'll work closely with product managers and engineering teams to envision features in the Stripe Dashboard and checkout surfaces and partner with go-to-market teams to bring them to users. That includes new feature development, localization for priority geographies across Europe, the Middle East, and Africa, and setting vision for our products to meet new user expectations in an increasingly globally connected and AI-driven world. Responsibilities Understand user workflows and pain points, and produce, test, and iterate on high-quality designs to solve user needs Partner closely with product, engineering, marketing, and strategy partners to define a north star and product experience for new features Prototype user experiences for user research testing and internal communication Collaborate with teams across Stripe to craft a seamless dashboard user experience Conduct UXR to test design decisions before shipping Collaborate with our design systems teams to leverage and improve templates and components Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of relevant design experience at a product-driven tech company Strong craft demonstrated through a portfolio of work Demonstrated skills in prototyping at high fidelity using the latest AI tools Experience collaborating closely with engineering teams Excellent written and verbal communication skills through design deliverables, videos, and written artifacts Preferred qualifications Experience working in a growth team driving user activation Excited about building collaborative relationships with many partners A passion for turning complexity into usable, beautiful experiences A strong design leader comfortable bringing your point of view to a team
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a global team of PMs in building systems and platforms for conversational and human agents. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new 3+ years of managing product managers, 8+ years as a product manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large scale products Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Enterprise Product team is responsible for bridging the gap between Stripe's core capabilities and the bespoke needs of the world's largest organizations. We are hiring product managers who will be aligned to specific priority industries (e.g., insurance, healthcare, public sector), with each product manager acting as the "CEO" of their assigned vertical—identifying high-leverage opportunities, building 0-to-1 products to solve industry-specific blockers, and influencing our global product roadmap. You will be a critical partner to GTM leadership (Sales, Partnerships, Marketing) and a navigator across the broader Product organization. We are looking for high-agency builders who thrive in ambiguity and know how to move mountains through both direct execution and cross-functional influence. What you'll do We're hiring a product manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare, and public sector. We are seeking a highly-entrepreneurial, data-driven product leader who will define where Stripe plays, build 0-to-1 products to unlock new revenue, and influence Stripe's broader Product organization to meet the unique needs of enterprise customers in your vertical. The products you build will directly shape how the world's largest companies use Stripe—and how Stripe grows within one of its most strategic segments. Responsibilities Own the industry product roadmap—Define and execute the multi-year product strategy for your priority vertical. Translate your "where to play and how to win" thesis into a concrete roadmap—deciding what Stripe builds natively, what we solve through platform extensibility, and where we partner. Own measurable outcomes tied to revenue, adoption, and merchant satisfaction. Ship 0→1 products—Identify unmet needs through deep customer research, data analysis, and market intelligence. Lead the full product lifecycle for industry-relevant functionality—from problem definition and technical scoping with engineering, through PRD, API and UX design, build, launch, and post-launch iteration. You'll make hands-on trade-off decisions about scope, technical approach, and sequencing with your engineering team. Be a strategic partner to GTM and customers—Work deeply with our largest customers, partners, and GTM teams. Translate "market noise" into clear product signal—shaping feature requirements, and defining the data models and integration patterns that enterprise customers in your vertical need. Act as a force multiplier across Stripe's platform—Influence Stripe's core product teams (Payments, Billing, Connect, and beyond) to ensure their roadmaps reflect the requirements of enterprise customers in your vertical. To do this credibly, you'll need to go deep on Stripe's platform—understanding our APIs, infrastructure constraints, and extensibility model—so you can advocate for changes with technical specificity, not just business cases. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of product management experience, with a track record of shipping successful products in complex, regulated environments. Technical fluency—You don't need to write code, but you're comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions. You've shipped products where the "how we build it" mattered as much as the "what." Deep customer obsession—A talent for getting close to customers—talking to merchants and partners—and distilling complex pain points into simple, elegant product requirements. Analytical rigor—You use data—not just intuition—to prioritize. You're comfortable defining metrics frameworks, digging into usage data, and making quantitative arguments for (or against) product investments. A master communicator—Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose—your narrative docs are things of beauty. High agency and influence—Adept at finding "homes" for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority. Entrepreneurial mindset and bias for action—Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes. Preferred qualifications Direct experience building products in Healthtech, Insurtech, Public Sector, or similarly complex, regulated industries. Experience building platform, API, or developer-facing products. Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements and simplify financial operational processes. What you’ll do You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission-critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering exceptional customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. Responsibilities Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to solve problems Lead technical discussions and solution deep dives with users on the value Stripe can provide to them Serve as an advocate for your customers internally, to ensure their needs are represented with product engineering and to influence product direction and priorities Plan and participate in quarterly business reviews with your users, identify new opportunities and collaborate on detailed account planning with account teams Create technical content (reference architectures, demos, etc.) to share with users as well as speak as a thought leader at industry conferences Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years' work experience or equivalent in any mixture of roles including pre-sales, technical architecture (application, technical, systems or integration), technical consulting, application delivery or technical engineering role, with at least 4 years in a customer-facing pre-sales role Possess strong technical knowledge in software architecture, have breadth across technology stacks with deep hands-on skills, and comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective Ability to write code Experience with large enterprise customers Strong verbal and written communication abilities, including presenting to large audiences Preferred qualifications A background in payments systems and e-commerce solutions is a plus but not a requirement.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly and our team is at the forefront of this change. Depending on where you live, you may be used to paying with a credit card (United States), iDEAL (Netherlands) or UPI (India), amongst hundreds of other global payment methods. It turns out how you pay is increasingly dependent on where you are and what business you're buying from. The Local Payment Methods team is responsible for Stripe's fastest growing payments business. These payment methods are often the single largest conversion improvement merchants can make to their checkout, driving double-digit increases in checkout conversion. They represent billions of dollars in payments volume each month and are core to Stripe's growth strategy. We build payment methods that help businesses drastically increase their revenues and grow their business. Additionally, we also build the platform that allows us to build and distribute payment methods at scale. What you’ll do We're looking for a Product Manager to own relationships with some of the world's largest payment providers and drive billions in payment volume growth. In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. You'll work closely with Stripe users to understand their needs to drive payments performance, and match those to the unique capabilities of Stripe's most strategic payment method partners—including global leaders in Buy Now Pay Later and digital wallet solutions. This will involve close collaboration with Stripe's and our financial partners' product and engineering organizations to prioritize valuable investments over a multi-quarter roadmap, considering distribution potential, performance, risk and costs. Responsibilities Develop the long-term vision and strategy for your pillar within the Local Payment Methods team, and create and execute on a compelling roadmap. Deeply understand Stripe users' (merchants and partners) needs by spending time with partnership managers, risk, legal, compliance, data science, engineering, products, and go-to-market teams, and by observing patterns and trends across their feedback and the industry. Drive adoption of strategic payment methods across Stripe's merchant base, working with go-to-market teams to identify and unlock new distribution opportunities (e.g., enabling payment methods acceptance cross-border, or for new use cases like recurring or agentic payments). Partner closely with Risk teams to ensure sustainable growth, implementing controls and enforcement strategies that protect both Stripe and our financial partners while maximizing approval rates and minimizing losses. Collaborate with product marketing and go-to-market teams to turn your multi-quarter roadmap into compelling and actionable narratives. Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively. Work closely with Stripe and our financial partners' product and engineering organizations to define the most valuable investments, factoring in aspects such as distribution potential, performance, costs, and risks. Collaborate with partnership managers to develop joint product roadmaps with payment partners, securing shared alignment and navigating competing priorities between internal goals and partner objectives. Become a subject-matter expert for a subset of Stripe's most strategic payment partners, ensuring they receive the support and insights needed to succeed. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in a product management or product-adjacent role, with a proven track record building highly impactful products Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale. Ability to effectively communicate with and influence both user-facing and partner-facing stakeholders. Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins. Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives. Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility. Background delivering successfully on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals. Strong business acumen and comfort with complex ecosystem and platform-level problems. Preferred qualifications Experience with online payments, deep understanding of the conversion, costs, and risk trade-offs. Experience optimizing revenue outcomes for an online payments business Experience working with financial partners and users from various geographies and cultures. Experience building platform or marketplace products where success requires balancing multiple stakeholder interests and creating value for all participants in the ecosystem.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe processes over $1.9T in payments volume per year, which is roughly 1.6% of the world's GDP, for millions of customers from startups to enterprises. The tremendous amount of data makes Stripe one of the best places to do machine learning. While being an integral part of almost every product line at Stripe (e.g., Payments, Radar, Capital, Billing, etc.), we have lots of exciting opportunities to innovate in ML Platform at Stripe. The ML Platform team builds the platforms and services that enable ML engineers and data scientists across Stripe to take data and build features and models from prototype to production—reliably, at low latency, and at scale. Our scope spans ML training infrastructure, model serving and deployment, feature computation and online serving, observability and monitoring, and agentic AI capabilities. We work closely with product teams, data scientists, and platform infrastructure teams to build powerful, flexible, and user-friendly systems that substantially increase ML velocity across the company. What you'll do You'll serve as a technical lead across the ML Platform space and a key contributor to the evolution of the platforms that power Stripe's ML-driven products. As a Staff Engineer, you'll make decisions with a large impact on Stripe. You'll influence our investments and strategy while making our systems more reliable, secure, and a delight to use. You'll work cross-functionally with other technical staff, data science, product, and senior leadership to increase the impact of ML at Stripe. You'll help define the long-term strategy and lead the technical direction for the next generation of ML infrastructure that powers Stripe's ML-driven products. Responsibilities Take ownership of end-to-end architecture and system design for large, complex projects across ML Platform. Define technical direction for highly ambiguous projects, transforming complex user needs into long-lasting platform strategy. Design system architectures for the most challenging ML Platform problems in one or more areas, including AI and ML workflow orchestration, scalable CPU and GPU compute infrastructure, model training, LLM fine-tuning, low-latency model inference, large-scale feature stores, real-time monitoring, and LLM and agent orchestration. Turn high-leverage ideas into tangible, robust solutions that shape platform and product roadmap, combining technical excellence with creative problem-solving. Scope and lead large projects with significant business impact, driving them from requirements through design, implementation, and production operation. Work with ML engineers, data scientists, and product teams directly to translate their needs into functional requirements and scalable technical solutions. Arbitrate critical decisions that balance competing priorities while meeting latency, reliability, cost, and security constraints. Serve as a key engineering representative, engaging senior leaders across Stripe and advising the leadership team on key technical considerations related to the end-to-end ML lifecycle. Drive cross-team technical initiatives that improve ML development velocity and MLOps maturity across the company. Mentor and grow other engineers. Serve as a role model for designing, implementing, and operating great software systems. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional software development experience, or equivalent domain expertise, with a solid background in service-oriented architecture and large-scale distributed systems. Track record of serving as a technical lead, with the ability to provide technical direction, lead multi-team initiatives, and mentor team members. Experience building and operating production ML platform in one or more areas such as model training, model serving, orchestration, or ML data systems, with requirements for performance, reliability, scalability, and cost efficiency. Strong product instincts and a deep understanding of the business context in which you operate. Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Demonstrated ability to work cross-functionally, collaborating effectively with ML engineers, data scientists, software engineers, product managers, and business stakeholders. The ability to thrive on a high level of autonomy and responsibility, and comfort operating in ambiguous environments. Hands-on experience using AI tools to accelerate how you work. Preferred qualifications Experience building large-scale ML training, serving, or data infrastructure for machine learning use cases, such as distributed training, model inference, feature stores, real-time feature computation, and model registries. Experience with distributed ML training systems, accelerator-backed compute, training data pipelines, experiment tracking, and model evaluation. Experience rapidly developing prototypes and iterating based on user feedback. Experience training and shipping machine learning models to production to solve critical business problems. Familiarity with LLMs, LLM application frameworks, and agentic AI patterns (e.g., tool use, multi-agent orchestration, retrieval-augmented generation). Familiarity with cloud services (e.g., AWS) and cloud-based AI and ML services (e.g., SageMaker, Bedrock, Databricks, OpenAI). Ability to synthesize ideas across the organization while setting a compelling technical vision. Comfortable working with geographically distributed teams. Passion for side projects, open source, or self-driven technical initiatives.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar